KB Packaging Reviews 61

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Friendly and quick service for a small order as a private individual. Ordered and collected within a couple of hours. Would be great if you could offere mixed pack of different sized boxes for custome... See more

Company replied

Rated 3 out of 5 stars

Purchase roll of small bubble wrap as instructed online for collection but could not complete the order without paying for delivery When we contacted you we were told delivery payment would be refund... See more

Rated 5 out of 5 stars

We've been buying packaging from KB for a number of years and always found their products, service and pricing are second to none. We wouldn't consider using anyone else!

Company replied

Rated 5 out of 5 stars

Kelly J from Intelligent Packaging has been looking after me (and our quarry) for the supply of Polyethene sheets for months now - very helpful, friendly and speedy service, from ordering to Deliverin... See more

Company replied

Company details

  1. Packaging Store
  2. Machine Repair Service
  3. Packaging Machinery

Written by the company

KB Packaging have over 40 years of experience within the packaging industry. Our goal is to make packaging one less thing for your business to worry about, through innovative packaging ideas and solutions, to the latest in packaging products and technologies. Our East Midlands HQ's means we can keep your supply chain efficient with regular deliveries, access to key transportation routes, and a dedicated team of packaging experts and account managers. We are partnered with eCommerce, logistics, 3PL, distribution centres, and supply chain networks, providing packaging support to overcome packaging challenges. Always making packaging one less thing to worry about...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61 reviews

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Rated 5 out of 5 stars

Outstanding assistance

Outstanding assistance, offering everything I asked for promptly and efficiently!

24 December 2025
Unprompted review
KB Packaging logo

Reply from KB Packaging

Hi Lalaine,

Thank you for taking the time to leave us a review.

We are really pleased you have had a positive experience with us.

We look forward to helping you with your packaging in the future.

Thank you
KB Packaging & The Team

Rated 5 out of 5 stars

GREAT SERVICE AND PRODUCT

GREAT SERVICE AND PRODUCT

4 February 2025
KB Packaging logo

Reply from KB Packaging

Hi Stuart,

Thank you for taking the time to leave us a review.

We're really happy you are so pleased with the product and service you have received.

We look forward to helping you with your packaging again soon.

Thank you
KB Packaging & The Team

Rated 5 out of 5 stars

Kelly J from Intelligent Packaging has…

Kelly J from Intelligent Packaging has been looking after me (and our quarry) for the supply of Polyethene sheets for months now - very helpful, friendly and speedy service, from ordering to Delivering. Highly recommend!

13 January 2025
Unprompted review
KB Packaging logo

Reply from KB Packaging

Hi Chris,

Thank you for taking the time to leave us a review.
We are really pleased you have had such a positive experience with us, and we will pass on Kelly's feedback to her.

We look forward to continuing to work with you regarding your packaging requirements.

Thank you
KB Packaging & The Team

Rated 5 out of 5 stars

Friendly and quick service for a small…

Friendly and quick service for a small order as a private individual. Ordered and collected within a couple of hours. Would be great if you could offere mixed pack of different sized boxes for customers like me.

6 December 2024
KB Packaging logo

Reply from KB Packaging

Hi Richard,

Thank you for taking the time to leave a review, and we are really pleased you have had such a positive experience with us.

We always take feedback into consideration as we continue to improve our service and product offerings.

We look forward to helping you with your packaging solutions again soon.

Thank you.

KB Packaging and The Team

Rated 5 out of 5 stars

5* Service- Fast Delivery

5* Great Service- Fast Delivery

Reliable, quick delivery times. Thank you.

4 September 2024
KB Packaging logo

Reply from KB Packaging

Hi Eve,

Thank you for taking the time to leave us a review.

We are really pleased you have had such a positive experience with us.
We look forward to helping you with your packaging again soon.

Thank you
KB Packaging & The Team

Rated 5 out of 5 stars

Great experience

Great experience

5 August 2024
KB Packaging logo

Reply from KB Packaging

Hello,

Thank you for taking the time to write us a review. We are really pleased you have had such a positive experience.

We look forward to helping you with your packaging needs again soon.

Thank you
KB Packaging and The Team

Rated 4 out of 5 stars
KB Packaging logo

Reply from KB Packaging

Hi Pawel,

Thank you for taking the time to leave us a review, we are pleased overall you have had a good experience with us.

We always aim to deliver as quickly as possible, we apologise for any delays.

We look forward to working with you again soon, and ensure your products are with you quickly.

Thank you

KB Packaging and The Team



Rated 5 out of 5 stars

Superfast service.

Superfast service.
Friendly delivery.
Excellent product!

1 August 2024
KB Packaging logo

Reply from KB Packaging

Hi Karen,

Thank you for taking the time to leave us a review.

We are really pleased you have had such a positive experience.

We look forward to helping you again with your packaging requirements soon.

Thank you.

KB Packaging and The Team

Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate, they have a great stock of items and delivery of the last order I placed arrived just four hours later.

31 July 2024
KB Packaging logo

Reply from KB Packaging

Hi Craig,

Thank you for leaving us a review.

We are really pleased you have had such a positive experience.

We look forward to helping with your packaging again soon.

Thank you

KB Packaging and The Team

Rated 5 out of 5 stars

great product

2 July 2024
KB Packaging logo

Reply from KB Packaging

Hi Peter, we are pleased you have had such a positive and straightforward experience with our service! Thank you for your feedback, and we look forward to helping you again soon.

Thank you
The KB Packaging Team

Rated 5 out of 5 stars

Easy to use site

Easy to use site, helpful staff when collecting.

1 July 2024
KB Packaging logo

Reply from KB Packaging

Hi Shelley, we are pleased you have had such a positive and straightforward experience with our service. Thank you for your feedback, and we look forward to helping you again soon.

Thank you
The KB Packaging Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, provided me with everything I request, and with speed too!

7 June 2024
Unprompted review
KB Packaging logo

Reply from KB Packaging

Hi Charlie, we are pleased you have had such a positive and straightforward experience with our service. Thank you for your feedback, and we look forward to helping you again soon.

Thank you
The KB Packaging Team

Rated 5 out of 5 stars

Always Great Service, Supplies from K B Packaging for over 10 years

Good prices, great service, free delivery, good support. We have used K. B. Packaging for supplies for over 10 years and never had a single problem with them.

5 June 2024
KB Packaging logo

Reply from KB Packaging

Hi Mark, we are pleased you have had such a positive and straightforward experience with our service. Thank you for your feedback, and we look forward to helping you again soon.

Thank you
The KB Packaging Team

Rated 5 out of 5 stars

I found I had ordered the wrong parts.

I found I had ordered the wrong parts.
I thought I might be left £480 out of pocket.
But you sent me a returns label and that was that .
Thanks.
I would not hesitate to recommend you.

5 June 2024
KB Packaging logo

Reply from KB Packaging

Hi, we are pleased you have had such a positive and straightforward experience with our service. Thank you for your feedback, and we look forward to helping you again soon.

Thank you
The KB Packaging Team

Rated 5 out of 5 stars

great service

great service

hassle free

highly recommend

7 February 2024
KB Packaging logo

Reply from KB Packaging

Hi Bill, we are pleased you have had such a positive and straightforward experience with our service. Thank you for your feedback, and we look forward to helping you again soon.

Thank you
The KB Packaging Team

Rated 5 out of 5 stars

Fantastic and very helpful highly…

Fantastic and very helpful highly recommended

16 January 2024
KB Packaging logo

Reply from KB Packaging

Hi Dottie, we are pleased you have had such a positive and straightforward experience with our service. Thank you for your feedback, and we look forward to helping you again soon.

Thank you
The KB Packaging Team

Rated 5 out of 5 stars

Arrived next day and as described

Arrived next day and as described

12 January 2024
KB Packaging logo

Reply from KB Packaging

Hi Marc, we are pleased you have had such a positive experience with us. Thank you for your feedback, and we look forward to helping you again soon.

Thank you
The KB Packaging Team

Rated 5 out of 5 stars

Now a preferred supplier

Good products at keen prices. Customer service was great, Thanks

12 January 2024
KB Packaging logo

Reply from KB Packaging

Hi Martin, we are pleased you have had such a positive experience with us. Thank you for your feedback, and we look forward to helping you again soon.

Thank you
The KB Packaging Team

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process. Easy collection. Great quality product

1 December 2023
KB Packaging logo

Reply from KB Packaging

Hi Rosemary,

Thank you for your review.

We are really pleased you have had such a positive experience and are happy with your product.

We look forward to helping you with your packaging in the future.

Thank you.

KB Packaging and the team.

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