Kelley Blue Book Reviews 

KBB is the most trusted name in automotive for a reason - the brand is synonymous with trusted, accurate pricing on new, used and certified pre-owned vehicles. Their appraisal values are the gold standard for car buyers and sellers across the United States, their review content rivals that of Car and Driver, and their automobile listings are expanding rapidly.

I've relied on KBB's data, expert reviews and consumer reviews to inform my car shopping decisions ever since purchasing my first car, back in 1995 (a Toyota Tercel). I will continue to do so for automotive purchases in the future.

Took SUV to the Ken Ganley Nissan dealership with Instant Cash Offer of $20,520. Car is a leased vehicle with only 3 months left with option to buy. After looking over the 2018 vehicle that has 4,400 miles on it, the salesman decided they probably couldn't buy it because he "thinks" he saw a memo about the car maker not allowing them to buyout the lease. Um, what? He said Nissan doesn't allow it so he was "pretty sure" Hyundai wouldn't. He said to take the CarMax offer of $20,400. I checked with CarMax. There is no restrictions on buying out a Hyundai lease. What a scam!

FOLLOW-UP: The second dealership listed as accepting the KBB Instant Cash Offer advised they can't buy the car because Hyundai won't allow them to. This is absolutely NOT true. I called Hyundai Financial. They accept third party payoffs. I guess that's one way of getting out of honoring the offer. Stick with CarMax.

The instant cash offer gave a list of dealerships that would give the quote that I received online. After receiving the “instant cash offer,” dealerships all over town blew up our phone. We scheduled appointments at three dealerships that would provide the instant cash offer. Didn’t happen. One dealership was disrespectful (Oxmoor Toyota Louisville). The other places didn’t even come close to the quote.

Here’s the thing… Kelley blue book says I can redeem the instant cash offer at participating dealerships. But it’s not true. Not one offered the quote, and one told me to take it somewhere else. These were the places indicated that I should go to and sell the car.

Deceitful. Untrue. Just another lead generating subscription model for dealerships to get traffic onto their lot.

I give this FIVE STARS as a TOTAL BULL SH!T RUN AROUND. The dealerships don’t respond. Went to the only one that responded and totally low balled me on my Porsche. F%$K KELLY BLUE BOOK AND PERCEPTION HONDA in Rio Ranch. TOTAL CRAP!

Would give zero stars if I could. There are no legitimate offers just instant harassment from local dealerships via text and email. Weeks later I am still being contacted after telling them to leave me alone. Never even got a specific price.

I had a cash offer from Peddle on my 2003 Toyota Camry and was set to have it picked up for $885, I just checked to see is KBB cash offer could beat the offer. They said $1407, I received an offer from Stone Mountain Voltswagon and although Melina the rep was very nice, they eventually went down to $250. I did not cancel my Peddle pickup and made it to my appointment on time. This was a waste of time. And I wish I never even plugged in my information. You make an offer, you need to stick to it.

Kbb gives you a estimate for vehicle and does not honor it. They just want you to go to dealership and then they will lower bid even more. Below is text from meetings with Stepan Wade in Saint george dealerships.
Dan great working with you yesterday. Very disappointed with your Dodge boss not honoring his offer.
Tell that boss to take marketing lessons and maybe learn to interact with customers.
His estimate was supposed to be good for 7 days per kbb and would not honor it 30 minutes later

Cash Offer is a payment for your vehicle without having to buy another . Do not except a Cash Offer price for your trade in . Trade in prices are much higher !!!! Do not fall for the cash offer low ball scam !!!!

A total waste of time. This is just a way for dealers to get you to come into their place so they can offer you half or less of the original cash offer. Don’t waste your time as it’s a complete scam.

We used the Instant Cash offer because we trusted KBB. We got an offer from a local dealer which was more than fair and took them up on it. It's been 3 1/2 weeks and we still haven't received the remainder of the money due to us after payoff. The dealer (McLarty Ford in NLR, AR) refuses to pay until they have title in hand, even though they have our vehicle and the title is with a large national lender. In my mind this is neither INSTANT or CASH, only trouble. 3 1/2 weeks and counting. Getting ready to call the police for theft of property. I don't think KBB is to blame for our problem, but they shouldn't let bad dealerships use this service, no matter if that dealer pays KBB to use this Instant Cash offer service. In the end the consumer is the one who pays.

Huge waste of time. I entered all the requested information pertaining to condition of vehicle, motor, interior etc. I received no number, not even a range of value, but was told I had to make an appointment with a participating dealer 40 miles away one direction so they could give me a number. lol what a total scam this is.

The moment their page loads, I’m confronted with a screen demanding I turn off my ad blocker to continue to their site. I am using Safari on an iPad and am using default settings. Apple goes out of their way to protect their users from malware and places a premium on our privacy. I REFUSE to override Apple’s protections so KBB can spam me with ads and install tracking cookies. Forget it! I always just leave a website that demands I turn off ad blockers. Not going to do it for anyone. I can get what I need from Edmunds’ site, which operates fine with Safari functioning as Apple intended. If KBB wants to block me because I use Safari on an iPad, they can take a flying leap. Hoping no one else disables their Safari protections, or you’ll see even more despicable websites like KBB blocking you.

My honest review is KBB instant cash offer was fantastic. I had no issues at all. After researching what it was worth and looking at other places, a KBB representative came to my house to do an estimate. Within 15 minutes I had a written offer. I drove it to the dealership and within 10 minutes we were done. Best transaction ever!

First of all know what your value is and know what you can accept. I got exactly what I was looking for without haggling. Which is my favorite past time! I felt like I was walking away from this transaction without being taken advantage of. I would recommend this service to any one of my friends and family.

Filled out all the info, mileage, damage, color etc.... Then it says take my car to the below listed dealer to get my offer. What? They do not offer up any number at all, not even a range of values. 100% useless. All they did was collect my info.

Idk when the last time kbb has went truck shopping, but loan companies don't want to give loans based off kbb!! Need to do some homework on truck shopping from dealers and individuals, kbb price value is way way way off compared to the sellers market at this time.

They give out your personal information with complete disregard for any human decency. If anyone running the company reads this I want to deliver a personal “F you” to your trash ass.

I think you should allow ad blockers and deal with people getting around ads or else I will call KBB support!

I completed all the information for the Instant Cash Offer. This included mileage, condition of the car, appearance, mechanical issues and so on. This was for an 18 year old luxury car with over 200000 miles and not working AC. Everything else is working just fine. KBB site indicated that the offer cannot be presented to me without additional assessment of the car. OK, fair enough for an old car. Quite quickly I was contacted by dealers who expressed interest in my car. I made an appointment with one of them, drove 20 miles one way to the dealership and somebody from the dealership assessed the car by looking at it and driving it around the lot. Then I was told that they would not be able to offer anything. I contacted the other dealer who expressed interest and this time, after few hours, I received a message that my car "came back as ineligible for an offer". OK, it is an old car, but my question is if anyone actually read the information provided by me to KBB before contacting me. I am OK learning that my car is not a candidate for re-sale, but I am disappointed that I needed to waste time and money for no reason as, quite obviously, the information that I provided to KBB was sufficient for the dealers and they could have told me right away that they were not interested. The only positive is that I got one more, albeit short road trip in my old car that served me so well for over 18 years. BTW - I had no problems whatsoever to sell my car on the same day when the dealers "rejected" it.

A big joke I don't know if it's rigged to trick people but I have a 2016 f350 Lariat 6.7 powerstroke diesel with low miles go to online sites dealers are selling trucks with my trim and miles for 54,000 dollars what did kbb offer me? 33,000!! LOL!

I have been a fan of KBB my entire life and used KBB often for vehicle valuation. KBB has always been an accurate, credible and professional source. But this "Instant Cash Offer" is a complete time wasting Scam to get you to the dealer and does not reflect the ridiculous offer the dealer plans to present.