Karteldaun Reviews 

First time buying from Kartel. Plants came in good condition better than I expected actually lol. I really like their website, easy to use and chill to browse through. Kudos to the customer service! They were pretty responsive, fast, and really helpful when I was trying to decide what to get haha :) overall solid first experience and I'll definitely order again. Thanks Kartel team!

I really can not recommend their service. Their customer service and customer experience when trying to get a hold of them is unprofessional, inconsistent, and sometimes even non existent. More often that not I was ignored or straight up ghosted by their customer service. Getting a hold of them through email impossible, asking them through instagram always a gamble if they’d answer even when it was regarding an order or something important.
I participated in their contest last month and was ignored and ghosted on multiple occasions even though it was regarding their contest and the issues it had regarding their like count system. I wanted to point it out to make it fair again since it resulted in false placements on their leaderboard. In the end it also resulted in me loosing the 3rd spot of the contest and even when asking them what happened and showing receipts I got ignored after I was assured I’d be hearing from them. All of this resulted in a less than fair contest and showed me how unprofessional these people work.
Since they don’t seem to want to resolve or even talk about this issue privately I want to make this public to show how bad their customer service is and how little they care about their customer experience.
So if you like the plants buy them, they have always been in great condition when I received them but don’t get your hopes up to get help from them when things go wrong or when you have a question.