Karen Millen Reviews 

Sent the wrong dress, immediately sent back but had to chase twice for a refund

I had a little issue to send back an item and Jade in customer service was very helpful and sorted my problem out.

Very disappointing experience. Often instead of a refund KM offers gift cards/vouchers, but in my case, none of them worked. Either there was no pin provided or the code wasn’t recognised by the system. The most disappointing thing is that Customer service failed to resolve the issue with the gift cards/vouchers and refused to provide any refund, this resulted in several hundreds pounds loss for me. They simply lost a premier customer as I will never purchase from them anymore. Be cautious about accepting refunds as vouchers — you may end up being unable to use them and out of pocket.

Generally nice clothes but if you have to return something it’s awful. I paid an extra £4.41 for “worry free returns” after going round and round in circles with their website, eventually I managed to arrange to trip my parcel off at an inbox locker (I had to pay £2 for this). My parcel was received by Karen Millen yesterday. I’ve had no acknowledgment from them, can’t get through to customer services, chatting to a useless bot on Facebook and there are absolutely no updates only account on the app.

Do better Karen Millen. Your clothes are expensive and your worry free returns was added to my order without my realising, was too difficult to cancel and in the end it has not been “worry free”

Poor service, poor communication. Poor customer care.

Returns policy not clear at all. Ordered dresses from the same concession store but had to return individually, each parcel costing me. Wouldn’t have needed to return multiple parcels if a dress hadn’t arrived damaged. Won’t be using Karen Millen to order from again

1. Size description on the website- marked as M being 8-10 but was more like a 12-14.
2. Stealth addition of a worry free purchase charge of £2.99 at check out which i didn't select, and had to get refunded.
3. Unable to return the item (which was lovely but too large as per point 1.) for a refund rather than store credit. "Customer services" were unhelpful with this.
4. Gift voucher for store credit not arrived despite return being received 3 weeks ago.

I've bought from Karen Millen over the years but this experience has put me off doing so again.

The item I ordered took over a week to arrive. When it finally came it was poor quality and a poor fit so I immediately started the return process and requested a refund. That was three weeks ago. I contacted them yesterday to find out where my refund was and was passed back and to between two different departments both of which gave me contrasting and incorrect advice. I was told to upload screenshots of my tracking details and also of my refund request because they had no record of it but there was no way that I could do that. Eventually, I told them that I could see that they are scammers and I would be taking further action. This morning, I have an email confirming that my refund has been processed. It will be interesting to see if I actually receive my money. Watch this space.
Definitely don't buy anything from this appalling company. I hadn't realised that what was once a luxury brand has been taken over by one that is notoriously terrible. Cheap and nasty with very dodgy customer service.

If I could put 0, I would. I’ve been waiting since February to get a refund. They first blew me off and said I had received. When they gave me the dates, the date for the refund was prior to them receiving the items. When I pointed this out, they said oh, there is a known issue with refunds. They even stopped responding within the typical timeframe with BBB. Unacceptable. What options do consumers have besides BBB?

Absolutely fuming some one called Theo has ignored the evidence that my item from Evri has not been delivered. Evri sent me an apology which I've sent to LM. I've lost my monies for an item that I've not recieved
I'm so annoyed and robbed
Its appalling.

Happy with the items I have ordered, well made and good fit, but they arrive on such a crumpled state, very disappointing

Worst on line company to get a refund. If you encounter problems go through resolve or contact your bank who will get your money back for you. Also do not waste your time using facebook messenger to message them or email them as there is nobody to pick up any correspondence from customers.

AVOID shopping with these robbers. They are either about to go bust or just plain robbers as they can't seem to process a refund. Returned an item received on 14/04 on 15/04, postal service confirmed that they received it back 17/04 and yet to date 01/05 no acknowledgement of my return has been received and no return processed. Their customer service is appalling joke,, the staff are rude and unhelpful just directing you to the terms and saying basically wait up to 27 days for a refund. This is totally unacceptable. I have returned my item and am still down €120 which is not an insignificant amount of money. They clearly dont want to deal with customers or provide refunds. Do not shop with them and I would warn everyone about them

I am shocked by the lack of support from Karen Millen regarding a recent order. The sizing across their range is wildly inconsistent; in a single delivery, I needed to size down to a 10 for one dress but size up to a 16 for another.
When I contacted customer service to request an exchange for the correct fit, I was told they would not honor the original price I paid. Because the prices have since increased, the brand is essentially demanding over £150 extra just to swap for sizes that actually fit.
It is unacceptable to financially penalise a customer because your own manufacturing sizes are all over the place. I was told my only option was to return the items and re-purchase them at the significantly higher current price.
A premium brand should have a much fairer exchange policy than this. I won’t be shopping here again.

Terrible experience placed 2 orders, had not bought anything from Karen millen for a while so was unaware they were offering vouchers and did not know that this was pre-selected. I now have two vouchers one for £300 and one for £400. I have tried contacted them in several ways email, messaging, text however they are not interested. It seems like they're doing everything possible to NOT to give you your money back.
I have been a loyal customer for about 30 years, not anymore.
The most frustrating thing is , you cannot speak to anyone , you get AI response every time 😡😞
I just want my money to go back into my original method of payment . I did not press the button for a voucher this was defaulted to this ( why would you want £800 of vouchers ) , you would never choose this ! Don't know where to go from here .
Purchase at your own risk !!
Original Karen millen I never had any problems !!

Also the expiry date on the vouchers they sent are 2124 ???

I've been buying from Karen Miller for years and I've never had a problem with them! All the clothes I've bought have arrived and are exactly as they are on the website. They are fast with deliveries, of course, according to the plan you can pay for annually with them, which is very cheap, and you can even return items without problems! I've always received my refund if I'm not satisfied with the purchase! I recommend them to all women and husbands who want to give gifts to their wives, and the prices are very good for quality clothes!

If I could give this retailer zero stars it would be too many. Their refund process for returns is abysmal. I returned a dress because it was too big and ordered a smaller size. They took the payment for the new one. But I am still waiting for my money back. The latest is that it is still pending, despite several emails (they have no telephone number).

Outstanding service from Finn customer service impressed with speed and contact they are a credit to the company
Quick service efficient and customer care right on point because of this I will continue shopping with KM

I bought two dresses for a wedding returned the one that wasn’t right. 1 month later no refund. I got told to wait up to 29 days and that it would be processed by the 25th. Followed it up and now been told I would have it by 1st of May 2026. What in the world is wrong with this company? What retails store takes one month to process a refund? There is no excuse to not refund an item they have in hand! Against the law! It’s theft!

Worst experience ever. I bought a skirt that never arrived, and the customer service has been appalling. After dozens of emails, no one has taken responsibility. Karen Millen blames the collection point (InPost), and InPost blames Karen Millen.

InPost never sent the QR code needed to collect the parcel. Since I purchased the item from Karen Millen, I expected them to provide a solution. Instead, after several emails, their support team told me to complain to Seel — another useless service.

Seel has a 10‑day window to resolve issues, but Karen Millen only informed me about Seel two weeks later, making it impossible for them to help. So now I’m left without the skirt, without a refund, and without any company taking responsibility.

Saw the reviews after I had purchased 2 dresses and was really concerned about the refund situation. My experience was surprisingly good - received the items quickly, the return was easy for both dresses and received the refund within the timeframes quoted.