Karen Millen Reviews 

Nice dress although arrived really creased and the sizing was totally off even though I used the size guide.
Really slow delivery and still waiting for return and refund confirmation so won’t use again because of this slow turnaround.

After placing my order I tried to add the promotion code and the system did not recognise it I then contacted the customer service team where I was assisted by Jessie and Jade W who both help helped to resolve my issue promptly
A huge extra thanks to Jade W☺️☺️

Excellent service via messenger. Kai solved my problem immediately!

To keep other consumers updated. I still haven’t had a solution to my problem over the voucher that KM sent to me. A voucher I did not want but a bit like the insurance scam that KM add to orders, the vouchers are another unfortunate inconvenience that you are stuck with.
KM was great in the older days. Now it’s owned by the Boohoo group who have a reputation ( it’s been in tv) for cheap labour. The quality has gone down but worst of all, the customer service team, if you can call them that, are truly appalling. I suspect it’s low wages and no incentives to provide a good service. It will be all about profit by paying minimum so the boss can sail his yacht whilst the consumer suffers. Be aware of this company . I doubt they even read the reviews because if they did. Surely a plan would be put into place to ensure the service improved. Terrible service

Saniya dealt with my enquiry very quickly. The matter was resolved and I’m very pleased with the efficiency of handling my concern.
Thankyou

I ordered three leather jackets that came from Infinity leather and returned them all however only got a refund for two of the jackets. Total scam and extremely dissapointed in karen millens customer care. Going aroudn in circles and not able to talk to anything to get the isssue sorted. I wont be buying anything from them again.

I’ve just received a blazer that I’ve bought twice before in other colours/ but where the others came folded once on a hanger in a protective sleeve, this new one is literally screwed up all bunched and creased soooo badly. I’ve asked them to cover the cost of dry cleaning to get the creases out but they won’t and said I need to send it back and reorder but they can’t say if the next time it will be packaged properly or not! This is an expensive blazer is it too much to ask that they handle it as such? Honestly they are getting worse.

I ordered a skirt (Forever twill woven maxi skirt) from this designer outlet which looked at first glance beautiful however on closer inspection when it arrived the hem is very poorly finished. In fact if you zoom into the image on the webpage you can clearly see the fault. Now I wonder if the company already knew this and continued to advertise and sell to unsuspecting customers which must be breaching trading standards regulations in some way. I needed an occasion outfit that week and could not send back to await a refund. I contacted customer service and after 3 hours of constant emails they offered me 15% discount, less than the cost of dry cleaning services to attempt to resolve, which it has not. Please do not buy this garment, it is poorly finished and definitely not worth the money, and would further suggest do not buy from Karen Millen as quality control and customer services are also poor.

Customer service awful. Spent over £250 and they automatically applied a ‘insurance’ to my order which I supposedly should’ve noticed and unticked if I didn’t want it. This combined with insurance and return fees had cost me almost £21 to essentially try on the dresses.

Customer service refused to put me in touch with a manager.

Both citizens advice and my bank have said this is poor practice.

Now having to go through the charge back route to return my money.

I had a bad experience back 5 years ago and decided to put my faith back in the brand. Safe to say it’s still awful.

After reading all reviews from Karen Millen I was just about to spend a log of money but review’s where horrendous . I would not dream of spending a penny on here like a scam site . I use. To spend a lot of money at Karen Millen but declined having read reviews . People work hard for there money they don’t care. So I’m just going to remove Karen Millen App

INCREDIBLY ANNOYING COMPANY
Incorrect item received ,it took a week before the correct item was sent ,after having to prove by photographic evidence that i had actually received a skirt instead of a jacket! I know i wear glasses but my eyes arent that bad !!
The item had to then be returned before the correct item could be despatched
When the jacket finally arrives, the colour match to the skirt is clearly from a different dyelot and looks awful ~
I am then expected to pay the postage to return this jacket
Dodgy company

The absolute worst company to ever work with and deal with. Do not buy anything from this company. I ordered a 1000$ coat. It was defective , I returned it. I have been fighting w their I bot operators for 4 months. No refund yet. Cannot reach a human being to talk to. Do not buy from this company

Buyer beware - returns take an extraordinary amount of time AND they click this “SEEL” service automatically on checkout which charges you £18 so if you are doing on your phone it is not clear and you get whacked with a charge. It’s just a dodgy practice. BEWARE. The clothes are nice but this is a horrible way to do business

Probably the worst company I have ever had to deal with-Anyone reading this please don’t bother buying from here if you ever need to return.
5 wks wait for refund for a dress that had all the buttons missing when I received it.
Awful passive aggressive messaging from staff and no complaints number.
It’s a shame as their clothes were lovely but the hassle of returning anything will make me never use them again

Contacted CS today about a pair of earrings that had broke, Saniya responded almost immediately and had a replacement sent straight out to me next day delivery! Amazing customer service! Thank you x

AVOID! I had ordered here for years now and again! This time I got scammed into the Seel delivery as I was checking out quickly and didn’t see it ticked! Asked to be refunded and NO! Then waiting ages on refund they have withdrawn €10 even though it advertised as €3.50 on top of the €14 seel I paid! All to try on a simply awful quality dress that looks nothing like advertised! Customer service is awful they say I’ve been refunded but I haven’t received a mail or any funds awful company

I made a sizable order with Karen Millen. What I had not realised is that Karen Millen automatically sign you up to Seel worry free delivery plan. The parcel was not delivered and Seel charged me 25.99 for a parcel I never received. I contacted Karen Millen who refused to refund it and took no responsibility for the lack of transparency. Awful service, proceed with caution!

Refund process is misleading. Was charged over £10 per item for return postage after paying £4.99 to receive. Upon enquiring as to what the charge was they had debited from the refund, I as told I had purchased 'insurance' and this was something I had to 'opt out' of or be charged! I used to love this retailer, but from this recent experience I will not be purchasing from them again. £20+ down the drain - Expensive try on experience, for sure !

I ordered a large number of items for my 60th birthday which is next Tuesday , I ordered them last Sunday so 9 days prior and paid £14.99 for annual next day delivery. Unfortunately after 5 days my order has not been processed. I contacted customer service 2 days ago who informed me that I needed to tick next day delivery as well as paying the £14.99 - they have done nothing to speed up my order which has now exceeded their 4 days standard delivery time anyway . I also paid £25 for extra insurance which I hadn’t spotted when I checked out - apparently this is applied automatically and has to be unticked . I asked for this to be refunded as they hadn’t processed my order yet but they refused . Very disappointed in a brand that I previously rated highly .

Very poor experience with refunds.

I returned an order which was delivered back to Karen Millen on 13 March and provided full proof of delivery. I was initially advised that the refund would be processed by 26 March, which did not happen. I then followed up and was asked to wait again until 3 April.

Both deadlines have now passed and I am still waiting for my refund of €334.19.

There has been no proper explanation for the delay, only repeated requests to wait, despite the item being returned and received weeks ago. This is a significant amount of money to be withholding.

I have now had to escalate the matter further.

This used to be my favourite place to shop for over 20 years, which makes this experience even more disappointing.

Very disappointing experience and not what I would expect from this brand.