Kapten & Son Reviews 

7,601
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Incorrect delivery timescales provided! The latest expected delivery date was 13th July, yet I’ve still received no update on my parcel. Tracking shows it’s still waiting to leave Germany. What... See more

Rated 5 out of 5 stars

Super fast delivery! It was at my door the next day. Very nice bag - great material, very light and great functionality. Can’t wait to take it to work with me tomorrow! Thank you.

Rated 5 out of 5 stars

I’m really happy with this backpack. The material feels high-quality, has a nice texture, and seems easy to wipe clean. It’s also very comfortable to wear, especially because the shoulder straps are w... See more

Rated 5 out of 5 stars

I've been umming and ahhing over this bag for months, because of the price. Finally gave in and am SO glad I did. The bag is super high quality, and absolutely stunning. It fits so much inside and so... See more

Company details

  1. Shopping & Fashion

Written by the company

Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(7,601)

1,454 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome experience!

Awesome experience!

absolutely love the bag Lisbon Duffel small. Great for my daily gym + office ! fits everything perfectly

one recommendation from my side for this bag is that the bottom "wet clothes" couldve been a more flexible plastic(or some collapsible soft water repelent) inline so that we can fit shoes there too? feels weird to me to keep the shoes in the same compartment as my clothes. but thats just my ick.

over all 10/10 loved each and everything the bag has to offer!

28 March 2026
Unprompted review
Rated 4 out of 5 stars

I love the backpack (Bali with sling)…

I love the backpack (Bali with sling) the only thing to be Mindful about is that the quality of the material is a bit low. After one week small pieces started falling off the corners. If they would fix that.... It would be absolutely perfect! Love the brand and the aesthetics. Which looking elegant but still also super practical.

For my work I make a lot of international trips and need to have something that works for business context. Before I had a leather shoulder bag but it was so unpractical. This backpack looks good enough for business but also is way more comfortable! I also love the slingbag that goes with it because with traveling that's super practical. The second I get out of the airport it goes into my backpack in which it fits perfectly.

Especially for people that like using pouches this bag is perfect!

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Quality and Sustainability Policy

I bought a backpack from this brand at their Vienna store about 2.5 years ago. Recently both zippers broke, even though the only thing I usually carry is a very thin laptop.

I went back to the store hoping they could at least offer a repair service, even if I had to pay for it. Unfortunately, I was told the guarantee is only valid for two years and that there’s nothing they can do after that — even though this clearly seems like a quality issue with the material.

They told me the zippers would need to be replaced and that a tailor would charge around €100 for the repair, which is more than the bag itself. That basically makes the bag useless after just 2.5 years. The company needs to rethink its sustainability policy…

Long story short: if you don’t want to throw away your backpack after a couple of years, I would not recommend buying from this brand. I definitely won’t be buying from them again.

14 March 2026
Unprompted review
Kapten & Son logo

Reply from Kapten & Son

Hey Ceren,

Thank you very much for your review.
We’re really sorry to hear that your product is faulty.
As our team has already explained to you, after more than two years, we are no longer able to replace the product or cover the cost of repairs. We’re sorry about that!
We hope you understand that, given the time that has passed, our hands are simply tied.
We would be delighted if we could win you over again and welcome you back here anytime.🤍

Best regards,
Your Kapten & Son Crew

Rated 2 out of 5 stars

Top soft material becoming brittle quite soon

The backpack has great looks, feel, clever and generous pockets.
However after some use, the softer and non-water repellent top part (the one where the main zip is) has become brittle and worn, with the outer colour coating flaking off, revealing the white material underneath. It makes it look quite rough for professional environments. Not a long term investment, as I need to replace it after only a couple of years from the purchase.

4 March 2026
Unprompted review
Kapten & Son logo

Reply from Kapten & Son

Hey,

thank you for your review. We are so sorry to hear about your damaged product! This should not have happened! 🙁

Despite multiple quality controls, there are some outliers. Please believe us when we say that this is definitely not our quality standard!

Therefore we kindly ask you to submit your reclamation request (not return) simply via our online form https://returns.parcellab.com/kapten-son/uk/en/#/, so we can help you out! 🤍

If you have any further questions, please feel free to contact us via our contact form.
Thank you very much for your help and understanding.

Best wishes
Your Kapten & Son Crew

Rated 5 out of 5 stars

Product delivered promptly

Product delivered promptly. Goods are as described excellent quality. Very Happy.

28 February 2026
Unprompted review
Kapten & Son logo

Reply from Kapten & Son

Hey Kapten

Thank you so much for your review. We are thrilled about the 5 stars! ✨🧡 You make us very happy with that! 😊

Greetings from Cologne!

Your Kapten & Son crew

Rated 5 out of 5 stars

Fast delivery which i love and the…

Fast delivery which i love and the quality of the products are just next level👌🥰

25 February 2026
Unprompted review
Kapten & Son logo

Reply from Kapten & Son

Hey Dora

Thank you for your lovely review. 'Fast' is our middle name😎!
We are happy that you are so satisfied🥰.

Best regards
Your Kapten&Son crew

Rated 5 out of 5 stars

Fast delivery

Fast delivery, shipping with care

23 February 2026
Unprompted review
Kapten & Son logo

Reply from Kapten & Son

Hey Kapten

Thank you so much for your review. We are thrilled about the 5 stars! ✨🧡 You make us very happy with that! 😊

Greetings from Cologne!

Your Kapten & Son crew

Rated 5 out of 5 stars

Lisbon Pro backpack

I had been eyeing up their bags for awhile online. I went into one of their stores in Amsterdam. Zophia, the sales assistant was very pleasant and extremely helpful. I explained to her that I was looking for a bag that I could use as a carry on for flights. She showed me a range of different bags I opted for the Lisbon pro in a muted rose colour. I love the bag and cannot wait to use it on my upcoming flights. There are a lot of compartments which is something I need in order to fit everything. The quality of the bag is very high-end and you can tell that there’s a lot of care that goes into making them. Would highly recommend. Thank you Zophia for your excellent customer service! 😊

18 February 2026
Unprompted review
Kapten & Son logo

Reply from Kapten & Son

Hey Kapten

You just made our day with your review! I shared your kind words with the team straight away.

Thank you so much for that! 🤍

With such kind-hearted people as customers, we're happy to give our best!

Have a wonderful day and lots of fun with our products.
Your Kapten & Son crew

Rated 5 out of 5 stars

Thank you

Thank you! Very much recommended

19 February 2026
Unprompted review
Kapten & Son logo

Reply from Kapten & Son

Hey Kapten

wow, thank you for this great review! That makes us incredibly happy! 😍

Best regards
your Kapten & Son crew

Rated 5 out of 5 stars

This is my second backpack I have…

This is my second backpack I have ordered from You! And its GORGEOUS AS WELL AS THE FIRST ONE 💜 Thank you for great product!!!

19 February 2026
Unprompted review
Kapten & Son logo

Reply from Kapten & Son

Hey Irina

Thank you so much for your great review 🧡

Best regards from Cologne,
your Kapten & Son crew

Rated 5 out of 5 stars

Best travel thing ever

It's absolutely incredible thing so high quality and greatly functional🤎i love it

16 February 2026
Unprompted review
Kapten & Son logo

Reply from Kapten & Son

Hey Maria

Yay, that sounds wonderful! 😍 Thank you so much for your great review!

We send you our best regards
your Kapten & Son crew

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