Kaplan International Languages - Toronto Reviews 88

Really good school. Helps you learn english easily using different teaching methods. Worth the experience

I recommand this school, the classes are fun and good ! The Teachers was very educators. And The school proposes many activities.

I am very happy with this experience!!! Thanku Kaplan

I can’t forget when we went to the Madison pub and went ice skating. I really loved it.
Even after my classes finish, I’ll still remember those moments.

it was amazing experience, you can meet people from different countries and become friends !

Level was wayyyy to low even in C2. And too much French spoken in the hallways.

Hi, this is my Student ID: 2088987

I want to share my honest experience at Kaplan Toronto. To be fair, I met amazing people in my B2 30+ and C1 classes, and I also had some good teachers like Geff, Juliana and Mike. The reception team was always kind, and the academic team listened to me, even if they couldn’t do much in the end.

Unfortunately, despite these positive things, my overall experience was not good, and I wouldn’t recommend this school based on what I lived.

The most difficult part was what happened in my B2 30+ class with one teacher. From the beginning, her behavior toward me and other Latina women in our 30s felt negative and uncomfortable. At first, I thought it was just me, but later some classmates told me they felt exactly the same. We all noticed the difference in how she treated us compared to other students. She was passive-aggressive, easily annoyed when we asked questions, and made us feel small or unwelcome.
Because of this, I started having physical symptoms from stress, including throwing up in the bathroom and more, and for almost two months I felt anxious before class.

I had two meetings with the academic team (one alone and one with three of the Latina women who were also affected). We explained everything clearly, especially her behavior, and also that her methodology was not appropriate for adult students 30+. While the academic team followed up, there was no solid solution. The only thing I asked for was a teacher change or, at least, respectful treatment. The teacher suddenly changed her behavior the next week, so clearly they talked to her, and I was glad about that change.

Eventually, the school moved that teacher to another group because of another incident with a friend of mine (also a Latin woman). When I thanked the academic team, they called me again to ask if I was “spreading the situation” (which I wasn’t, and honestly, I could have done it since day one) and to tell me that the teacher had never had problems with any specific group. They didn’t want me to use the word “discrimination,” which was the term I had used in an email to describe what was happening to some Latin women in our class. Still, five Latina women over 30 had the same experience. No one could explain why this only happened to us.

Moreover, accommodation was also complicated. The Latam team sold the program without giving me accurate information. I repeatedly asked for help to move closer to the school, and for months they did nothing. Only when I escalated the situation to the North America team did I suddenly get a spot, but only for the last three weeks of my stay. It felt frustrating and unprofessional.

In addition, and this is my last point, I was surprised by how Kaplan manipulates survey data, as well as Trustpilot and Google reviews. Last Friday, staff went from class by class asking students to write five-star reviews in order to enter a $100 lottery and to “help Kaplan become the best school again.” They even said there would be a party if the school wins. (If you look closely, most of the recent positive reviews are from last week.)

They also encouraged students to give 9–10 on the final survey because anything lower “affects them.” To me, this is not honest and prevents the school from receiving real feedback or improving in the areas where improvement is actually needed.

Kaplan may be a good school for some people, but my experience was extremely difficult and I could have avoided it. If you are thinking about studying here, please do proper research and don’t rely only on the reviews. But anyway, this was just my experience, you will probably be okay, but it’s important to mention when you don’t have a good experience.

Thanks for your time,
Luz :)

Great staff, great people, great school!!! (Geoff is the best teacher ever)

My experience at Kaplan was very transformative.
The teachers are great and the classes are very relaxed.
I loved studying at Kaplan!

It was a great experience, because I could share with people the other countries, and Kaplan is a good institute, help to improve your level.

The school is doing a great Job. The Teacher and Staff we're amazing. I learned new things. Anastasia my Teacher did a great Job.

After going to the Kaplan, my English skills is getting better.

Seconda esperienza con Kaplan International. Personale super disponibile e praparato. Imparare l'inglese con loro e` divertente e professionale.
Raccomandato al 100%

The teachers' quality, the students' diversity, the activities in and out school.

Very easy to learn english

I fell really happy with my experience with Kaplan and I go back to my home felling more confortable with my english now.