Kandco Reviews 

707
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Tried to return two items recently but K & Co failed to arrange their collection eight times in two weeks! Totally unacceptable. Wasted so much time & money taking days off of work. Called & emailed c... See more

Rated 5 out of 5 stars

Even with so many online shops available now , Kay & Co stand out with free fast delivery , easy payment terms (if required) and free returns . Whilst they may not be the cheapest , their standard of... See more

Rated 3 out of 5 stars

Just that I was used & like getting a few pounds off now & then. Now it's soooo hard to get commission I rarely use kandco anymore.

Rated 4 out of 5 stars

I've shopped with kays for numerous years and always saved the cashback rewards till I've enough to treat myself to something nice. I haven't had any for well over a year now and I rang customer servi... See more

Company details

  1. Children's Clothing Store
  2. Activewear Store
  3. Appliance Store
  4. Baby Store
  5. Cell Phone Store
  6. Cosmetics Store
  7. Electronics Store
  8. Fashion Accessories Store
  9. Game Store
  10. Gift Shop
  11. Hi-fi shop
  12. Jewelry Store
  13. Photo Shop
  14. Shoe Store
  15. Wellness Center

Information provided by various external sources

The Official Empire Stores Site, Featuring the Latest Fashion, Homeware and Electricals with Free Delivery and Free Returns


Contact info

2.9

Average

TrustScore 3 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(707)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service at all times.

Having used this company for years, I am delighted with the service they provide. They keep you updated at all times and do their best to resolve any issues as quickly as possible.

4 October 2014
Unprompted review
Rated 4 out of 5 stars

Great Brands to your Doorstep

Been with Kays for many years and am a happy customer. Am a huge Joe Brown fan so this keeps me coming back for more! A great way to buy some wonderful brand names, without the hassle of being hit with a huge bill in one go.
Would recommend Kays and the good selection of brands they sell.

4 October 2014
Unprompted review
Rated 5 out of 5 stars

convenience

very convenient shopping from home, on-line and most goods delivered without waitng too long especialy being disabled

30 September 2014
Unprompted review
Rated 4 out of 5 stars

Good selection of stock but overpriced

I have shopped with this catalogue for over 10 years and have been happy with the service. The goods are mainly good quality and if their not then you can return them. The problem is the prices compared to other catalogues and online shops. I understand a profit has to be made on credit items but interest free items should be more inline with other businesses. In doing this it would attract more customers buying more goods and possibly interest bearing items whilst there.

30 September 2014
Unprompted review
Rated 4 out of 5 stars

nice easy transaction good comms shame about the delivery

nice dealing with Kays, the website could be a little more detailed as some items have a very vague description. Delivery was my only concern! Kays did a great job setting up the delivery date and comms were very good. My issue is with the distributers. I had asked for the dryer to be delivered on Saturday thinking it would turn up at a reasonable hour. Not unreasonable to expect really? I get a phone call at 6:30 Saturday morning telling me they have to contact everybody by half 6 and that they are outside with the dryer. I would love to know if this is standard practice for the delivery company you use or was it just a couple of guys wanting to finish early and go to the football???

28 September 2014
Unprompted review
Rated 2 out of 5 stars

could do a Lot....Lot ...Better

I needed help with a lap top I had which I ordered from Kandco, we couldn't get it to set up no one could help and all the agent keep saying was it will cost a lot of money to send back ect if they find nothing wrong with it, , they gave us a phone number which that gave us anther phone number, in the end after much phoning about we got though to a person at the place it was made, they ran though what we needed to do , which took for ever, we did every thing asked of us, it is still not working very well, and we have gone back to our old Lap Top... it is costing £ 349 - 00 for a Lap Top we cant us as its takes for ever to get on the net it we are lucky eough to even get it that far, .I .will pay up my account , but will NOT order any thing more from Kandco again. after being with them for at lest 20 years.

28 September 2014
Unprompted review
Rated 4 out of 5 stars

GOOD SERVICE

Good company, I have been doing business with them for years. The best part is spreading the cost, interest free, and free delivery.
I do find them very pricey on some stuff though, so always check prices, first.

27 September 2014
Unprompted review
Rated 4 out of 5 stars

Usually VERY good

I'm a bigger lady and normally everything is very good quality and fits a treat but sometimes the tops can be VERY low cut (maybe they think we all have big boobs?!) Trousers wise, I do struggle to find the perfect pair. The trousers for the bigger person can be a bit hit and miss (either way too big or way too small).
I'm loving the new style advisor section and it really gives some lovely idea for outfits.
Very good range of shoes and other items on offer but things can be a bit pricey because they are brand names.
Ordering and returning is so easy and the staff on the phone are very friendly :)

27 September 2014
Unprompted review
Rated 2 out of 5 stars

Poor Customer Service

Ordered a living room unit. Delivery stated as 2 weeks later, not an issue I was fine with that. Tracker system said order had been despatched one week earlier than anticipated, when unit didn't arrive 10 days later I contacted kandco to be told "it's out of stock, more due in in 4 weeks time but that's subject to change". This should have flagged up somewhere on their system, certainly didn't on their invoice system as I was billed for it. Not too impressed with service and left rather annoyed!

27 September 2014
Unprompted review
Rated 3 out of 5 stars

WHY ARE TWO PAIRS OF TROUSERS OF THE SAME SIZE A DIFFERENT FIT?

If you find a pair of trousers that you really like and decide to buy another pair exactly the same are they a different fit? Surely they should all be exactly the same, but they are not. Some have a slightly shorter/longer leg or the waist fit is slightly tighter/looser. You would have thought that the makers all have the same measurements and work to those measurements but it seems not, so my advice is to order more pairs than you want and keep the ones you like best!

27 September 2014
Unprompted review
Rated 3 out of 5 stars

Overall good but issues over offers

I've only had an account with Kandco for a couple of months and I was, initially, very happy with them. However, I was then sent an offer where if I spent over £50 I would receive a £10 credit on my account. I ordered some boots and an SD card to a total value of £57 pounds.

The boots were too large. I am 48 years old and have been buying size 9 since the age of 16, they always fit. These were HUGE on me so I rang to ask if I could change them to a smaller size. I was told yes I could but would lose my £10 offer!!! I feel that this is unjust as it's not my fault that these boots are clearly oversized. I will now only procure items where size does not matter. Poor form Kandco!! Kandco have lost a lot of potential revenue from me now as I will not risk making the same mistake again. It was all still one order and the discount should still have applied. I feel that I was done out of £10. I have now procured my boots from elsewhere.

27 September 2014
Unprompted review
Rated 4 out of 5 stars

short on wonger wait no longer :)

kandco great when you want it but hav'nt got the cash interest free options although its a little more expensive but if cash is tight you can spread the cost to suit you you can also earn rewards for being an agent also handy if you hate trekking round the shops like me

27 September 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look