Kandco Reviews 

707
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Tried to return two items recently but K & Co failed to arrange their collection eight times in two weeks! Totally unacceptable. Wasted so much time & money taking days off of work. Called & emailed c... See more

Rated 5 out of 5 stars

Even with so many online shops available now , Kay & Co stand out with free fast delivery , easy payment terms (if required) and free returns . Whilst they may not be the cheapest , their standard of... See more

Rated 3 out of 5 stars

Just that I was used & like getting a few pounds off now & then. Now it's soooo hard to get commission I rarely use kandco anymore.

Rated 4 out of 5 stars

I've shopped with kays for numerous years and always saved the cashback rewards till I've enough to treat myself to something nice. I haven't had any for well over a year now and I rang customer servi... See more

Company details

  1. Children's Clothing Store
  2. Activewear Store
  3. Appliance Store
  4. Baby Store
  5. Cell Phone Store
  6. Cosmetics Store
  7. Electronics Store
  8. Fashion Accessories Store
  9. Game Store
  10. Gift Shop
  11. Hi-fi shop
  12. Jewelry Store
  13. Photo Shop
  14. Shoe Store
  15. Wellness Center

Information provided by various external sources

The Official Empire Stores Site, Featuring the Latest Fashion, Homeware and Electricals with Free Delivery and Free Returns


Contact info

2.9

Average

TrustScore 3 out of 5

707 reviews

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No recent history of asking for reviews

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2.9

All reviews

(707)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

dissapointed with no rewards

I've shopped with kays for numerous years and always saved the cashback rewards till I've enough to treat myself to something nice. I haven't had any for well over a year now and I rang customer service to see why. Apparently you only get rewards if you only buy full price items and never have a late payment(even if you're only a day late!), well I know I've bought sale items previously and still earned my rewards so why change what keeps customers happy!

25 April 2015
Unprompted review
Rated 5 out of 5 stars

superb service

I recently ordered some items from Kandco, not only was I kept informed about the progress of the order, but it arrived early - a very pleasant surprise!

25 April 2015
Unprompted review
Rated 5 out of 5 stars

love using Kandco.

I have never brought from a catalogue company before but be came a fan when my laptop blew up and I could not afford to replace it fight away so I used a friends Kandco. I was so impressed I signed up and brought many good quality items.

25 April 2015
Unprompted review
Rated 4 out of 5 stars

very happy

very happy with kandco but was a little annoyed that I was offered the option of buy now pay later only for it to be declined at the last minute but all in all very happy with kandco and my purchases which were delivered on time as promised

25 April 2015
Unprompted review
Rated 3 out of 5 stars

Accetable shopping

Prices are way higher here than online or in shops but i suppose you do get to pay for them over period of time, with some of it interest free. Delivery of most items is quick, some items available/celivered the next day.

25 April 2015
Unprompted review
Rated 3 out of 5 stars

Clothes for younger people

Okay for non clothing although can be a lot more expensive than other shops should be a few more clothes for the more mature don't want to dress i some of these things that younger ones wear mutton dressed as lamb

25 April 2015
Unprompted review
Rated 5 out of 5 stars

Brilliant site

I love K&Co! There's such a huge range of things to buy, literally anything you think of, they sell it! It's affordable and I love that tou can choose the payment that works best for your circumstances! The deliveries have always arrived on time or even before! The couriers are always very friendly! I also love how you get loyalty discounts! Great website! I would highly recommend to anyone!

25 April 2015
Unprompted review
Rated 5 out of 5 stars

Opinion

I have shopped with K&Co for many years and before them with Great Universal and I can honestly say I can count on one hand the issues I've had over the years I think they are great and will continue to use them for years to come their service is second to none and their call centre staff are always friendly and very helpful long may it continue

25 April 2015
Unprompted review
Rated 4 out of 5 stars

Rewards!

I have been with K&Co for almost 30 years and have never had a problem. Calls to K&Co are answered quickly and any queries dealt with in record time.
This review would have been 5 star if it wasn't for the fact that they have changed the rewards bonus. On occasion, I saved up my points to use against payment on my account. This has now been changed and I can only use the points to buy something. There are times when I don't need to order and this is quite off-putting. I am 83 years old and sometimes a "month off" from paying helps me out a lot. I really wish you could "review" this policy.

25 April 2015
Unprompted review
Rated 3 out of 5 stars

last order delivery was rubbish

I ordered a mobile phone It finally arrived about 10 days after its due date
and kandco didn't seem to care, there attitude was these things happen there was no apology and the compensation offered was pathetic still they lost out as I brought a better phone from a shop instead

25 April 2015
Unprompted review
Rated 2 out of 5 stars

Not Clear Terms

The reward scheme is not clear at all had a fair amount saved didnt know you have a limited time to use and it was just wipes from my account, they are quick to keep calling and email about any due or missed payments but when it comes to money you have saved with them not a peep from them, think its totally unfair and apprantly they cant do nothing about it and have just taken the money

25 April 2015
Unprompted review
Rated 5 out of 5 stars

The need of a local courier who can both deliver and pick up items

At the moment I do not see my local courier much as she delivers some items and is not allowed to pick up returns. The Yodel drivers deliver and pick up most items.

My local courier is both polite and delivers always with a smile. Most of Yodel drivers do not smile and some do not converse very well either.

It would be nice to have a local courier who can deliver and pick up. Other than that Kays are a good company with a variety of items.

11 April 2015
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

Take money out of your account when you have a nil balance then make up excuses not to refund your credit balance. Account Closed!!

7 April 2015
Unprompted review
Rated 5 out of 5 stars

Kandco Shopping on line

Shopping on line with Kandco is easy, website easy to use, delivery is quick, quality good, plenty of time given to pay goods up.
Return process is easy to complete if you have to return any goods.

3 April 2015
Unprompted review
Rated 5 out of 5 stars

Great Service.

Great quality clothes and really quick delivery to my local collect + store too. Found some excellent bargains in the sale, will definitely be using k&co again in the future. Also found the customer services really helpful and polite too.

31 March 2015
Unprompted review
Rated 5 out of 5 stars

long time customer

I've been shopping with this company for 30yrs, before when it used to be Kay's as well, brilliant service also. The quality of clothing and up to date fashion is always on trend. Customer service is really good, quick delivery and they keep you updated on products.

28 March 2015
Unprompted review

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