K10rentacaribiza Reviews 

One star is to much for k10 Ibiza
I paid insurance and book the car at doyouspain (platinum.. )
I came to pick up the car ..
I had to pay €164 for insurance I showed then I have already , have paid for that !No no that’s not with us u have to pay here the insurance…
I’m not paying twice for that .. so I left the car no money back ,they scam you .. I took a cab to the hotel and rent a car somewhere else..
Never ever rent at k10 or pay platinum insurance at doyouspain scammers
U loose a lot money better rent somewhere else
He why are we so cheap !!!!
Because u scammers u ask for insurance platinum u get paid for that !!!
And the rental company say u have to pay insurance again because we are another company so double cost …
Be aware don’t take insurance at doyouspain u have to pay again at you’re rental company
And u wont get money back from doyouspain

Scammers and liars
Just take money months after the car was returned , immaculate and full tank

Keep the money - but read this - I come to Ibiza a lot and I’ll be nipping into your office for a chat … I can’t wait you rats

DO NOT USE. I’ve never written a review before, but I felt I have to after my experience with K10.

Got to the desk having opted to purchase my own insurance through Booking.com. I was told I still needed to provide them with a credit card. Tried to use my Amex but was told they don’t accept it, and if I don’t have another one I have to pay for their insurance. Which was €250, twice the amount of the car rental cost. Despite this being nowhere in the terms and conditions: I was told very rudely by the employee that what I provided “wasn’t the proper voucher with all the terms”. Despite it being stated as the voucher by Booking.com. Then charged €200 despite the tank being only very slightly under full on return.

Lesson learnt: don’t bother going for the cheap providers. Just use a Europcar or similar, more established provider. They’re always much more professional and upfront about any additional costs. And generally nicer people.

Beware of scam. Charged 417 euros for an alleged scratch under the car (invisible without lying under the car and not even on the bodywork). I thought it was a joke... I have a rental agency in France and excellent service.
You have to take photos on your own (no one to take the state of departure but on the way back when they have to take money from you for no reason there are people)
You have to wait for the shuttle to collect the car (minimum 30 minutes) and return when I express my disagreement for paying anything because there is no damage to the car so they threaten me that if I continue to express my disagreement I would not have a shuttle to drop me off at the airport. In short, loss of €400, fatigue and I almost lost the plane because of them.
And impossible to speak to a manager. Don't give your card to thieves

no shuttle, booked car not available. supervisor should be fired. avoid at all cost.

Booked K10 through Skyscanner for 4 weeks as the price was good from 4th June to July 2nd..
Leaving Liverpool we had a 3 hour delay which took us late into the evening and on top of this a factory close by Ibiza airport was on fire which caused absolute chaos around Ibiza airport..
We decided to walk over to K10 as you don't really need a shuttle its that close and we was greeted by a lady called Daniella who was amazing. She dealt with everything professionally and made us feel at ease as the fire had caused so many problems with cars and staff getting around in the area..
Our car had some dints and scratches on it and she said take a video of everything for when you return just incase.
The car was great and when we returned it we cleaned it better than when we got it which the lady called Alisa had noticed.. she was fantastic. She had a look around the car as we explained the whole situation regarding the fire when we picked up the car and she said ' no problem i totally understand' .
We was a little worried taking the car back because of the circumstances in which we picked the car up but these 2 ladies made the whole process stress free . They are a credit to K10 and have made me a returning customer..

I booked and pre paid for my hire car months in advance with full insurance. I waited at the designated meet point on arrival into Ibiza and no one came after an hour. No response on the phone lines. I got in a taxi to the office which was a short trip. So short the taxi driver was abusive to me after being annoyed he had qued for passengers to drive a few hundred meters. He demanded 20 euros. The staff told me the meeting point had changed and blamed booking.com for not letting me know. To add to the stress when I arrived to collect the car I was told I was not insured and would have to personally pay for damages. I was pressured to take out insurance which doubled the cost of my initial outlay. The staff can’t speak English and when trying to discuss the booking.com booking they just look at you blankly. I booked this company initially as the costs were lower than the on site companies. Clearly they make their money up other ways. I wouldn’t recommend. You don’t end up with a better deal. Book with an onsite reputable company in my opinion

Took money from my credit card over a month after a hired the car. Claiming a speeding fine. No evidence of this at all, can’t tell me when or where this was. No date or time no evidence this happened. Just took money from me. Disgusted this can even happen and that they can take money months later with no evidence or warning

The shuttle instructions were not clear, resulting in us getting a cab to the pick up. It was closed, we arrived just before midnight, the cab then took us to San Antionio, 40 euros. The next day, another cab, 40 euros to collect the car to be told the office was open until 1am, this is not true. Waiting to see if this will be compensated, not holding my breath judging by other reviews on here! Also, the hidden extras when we collected!!! What a joke! probably wont get that back!!

I have spent a total of 16 hours trying to call the customer service, it's like a zombie town.

I need to speak with them regarding a credit card issue but there is no way to speak with any human agent.
On their website they have a chat service that's only a bot. When you ask to speak with an agent they tell you they're unavailable. It's literally impossible to speak with a real person.

I would love to edit my review to be a 5 stars review if any of the team gets back to me. I am beyond desperate now. This whole experience has already ruined my holiday and it's just sad.

Please help me out here.

This company are an absolute disgrace to work with. We rented for 5 days for a bargain price, around £65, too good to be true! I then had a massive heart attack 5 hours before the return time. My wife tried to contact them 2 hours before the returning time to advise and had zero response… there was no email response either! They then came back after 36 hours later insisting my wife, while I was in intensive care after surgery, took the keys back in a taxi. They then proceeded to charge me 480.27 euros for the extra 2 days and to this moment over 2 weeks later despite asking FOUR times have not given me an invoice with the costs itemised. This companies service stinks and can go to hell.. avoid using at any cost! Mark

Horrible experience. My car was not ready at the pick up time and they gave me a temporary one which was not the category I paid for. I had to go back few hours later to pick up my booked car.
It wasn’t ready, again and I had to way one hour.

In total I spent the whole afternoon waiting and doing back and forth.

Never ever again

We hired a car for 3weeks over Easter in Ibiza. We were upgraded from Renault Clio automatic to a BMW 118. We had good service at pick and drop off and no problems getting our deposit back. Overall a pleasant experience. Would use again.

Never ever K10🤮🤮🤮
Scamer

Don’t Rent a Care here. 100% Scamer
The worst Company from mallorca

I posted last year after my bad experince with this outfit so thought id just check out this years reviews prior to our regular yearly trip to ibiza, as i thought nothing has change. I totally agree with all the worst and 1 star reviews, an appaliing company to deal with and definately would not recommend.

Rented a great car at a great price. Full insurance double the rental cost though.
From pick up to delivery a very smooth and friendly process. Alejandra was a star explaing everything very clearly.

I Rented a car at K10 Ibiza from july 24th to the 26th. Although devolution was scheduled for 11 p.m., I was instructed at the spot that devolution after 09 p.m. would cause a 40 euros + penalty, wich was already quite odd. Nonetheless, that turned to be the least of my problems. The rude, impatient and lazy staff made the experience even worse. The car I received had marks of dirt and sand all over the place, not to mention the putrid smell of cigarettes. To topple, I was charged a 45 euros fine TWO MONTHS LATER for absolutely no reason, given that I gave the car back with a full fuel tank, no scratches and within 4 hours PRIOR to the deadline. Overall, a shady, greedy company that delivers a poor service and will ultimately rob it's customers

Bad service, you can’t pay the refundable deposit on a debit card or Amex or a credit card through apple pay although when asked how to pay for the car rental - he said any card inc Amex could be used! They said actually you can use another card if you pay the extra daily insurance cost so basically holding you ransom to pay the extortionate costs which were 125% more than the actual rental cost per day!

Worst customer service i’ve ever experienced with a car rental company. Everyone standing here are having problems. You pay full insurance and still when picking up the car they want a 1800 euro deposit while it’s super unclear and hidden in the fine print and not explicitly mentioned. Only written with the tiniest letters ever on page 8 of a 8 page document they send you. Literally every one here is having issues because of this and they offer no solution if you do not have a CC they accept (amex) except paying an additional 500 euro for THEIR OWN insurance/additional deposits and coverage. Customer service rep is rude and unhelpful