Just Flowers Inc Reviews 

6,484
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 892 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that placing orders online is a straightforward process and that the floral arrangements consistently arrive fresh, beautiful, and precisely as pictured. Many consumers also appreciate the helpful assistance provided when organizing timely deliveries for important family milestones and celebrations. Some reviewers were not happy with unexpected delivery delays, missing items, and sudden extra fees. Other individuals frequently experienced frustrating communication barriers when attempting to resolve missing shipments with support agents. A few people also specifically reported that unexpected product substitutions did not match their original selections.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, as many reviewers highlight on-time arrivals,... See more

Product

Customers consistently note ambiguous experiences with product, as many reviewers praise the fresh, beautiful... See more

Order

Reviewers highlight ambiguous aspects of order processes, as many consumers praise the website for being easy... See more

Service

Users describe ambiguous interactions with service, highlighting a wide split in customer experiences. While... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary significantly among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The flowers were beautiful and delivered on time- however, I was not alerted when the flowers were delivered, even though I provided my email and phone number and this was the only downfall. I would r... See more

Company replied

Rated 4 out of 5 stars

I appreciate the delivery of flowers to a brother in law,in a busy time. I was a little disappointed that the bouquet I chose wasn't available. But the other bouquet as substitute worked out. I didn't... See more

Company replied

Rated 4 out of 5 stars

It was easy to Order online and the handwritten note was spot on from the florist. Appreciated that touch. The only complaint is that I did not see anywhere that listed estimates on the size of the... See more

Company replied

Rated 5 out of 5 stars

i have ordered from other flower sites and had bad experience with the flowers i ordered and some never got delivery and never got a refund. i m so happy with just flowers for doing an awesome job a... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.


Contact info

3.7

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(6,484)

892 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional quality of flowers

Exceptional quality of flowers. Way above my expectations. Fresh large flowers, beautiful composition
Thank you!

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 1 out of 5 stars

Disgraceful Company

Most disgraceful company I've ever bought from. I ordered flowers for my partner's first day at college (orange lilies to match the college logo) and I receive an email the day AFTER they were suppose to arrive telling me the flowers weren't available (despite the fact I filtered their flowers by zip code before I bought them). Their alternative? PINK ROSES - nothing like what I ordered. When I demanded a different bouquet and compensation (for the incorrect bouquet and late delivery), they told me they had nothing else available, so I requested a refund. Given as I am based in the UK, I told them I could not call them due to the fees, so my partner (in the USA) had to do so. They repeatedly asked to call me instead despite us explaining the situation, and STILL sent me emails asking if I wanted the pink roses. They then refused to release the refund to anyone other than me, so I had to email to give my partner permission to request the refund. Even then, my partner had to say FOUR TIMES we did not want the roses, and even the manager we were forwarded to tried to sell us the roses we said we DIDN'T want ALREADY, and we had to explain why, AGAIN. Today I finally receive a refund - AND IT'S THE WRONG AMOUNT. The bouquet cost me £50.81 and I received £50.66. Honestly, I'm owed compensation for the appalling service. This company is terrible and scammers. Disgusting.

Edit: my recipient was not in a remote location - she is based in Auburn Alabama.

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Emma Owens we are terribly sorry to inform you that due to the remote location of Isabella Smith's residence, the requested product was not available. We exhausted all our resources and still cannot find a florist that can deliver this order to the recipient. Please accept our deepest apologies.

Rated 5 out of 5 stars

We placed our order over the phone as…

We placed our order over the phone as these flowers were for a celebration of life for an unbelievable Aunt whom we loved very much and we did not want anything to go wrong. Everything was done incredibly well and the flowers were beautiful !!!

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Great Service

The order was adjusted to meet their change in options; it was acceptable and very well organized. I think I was trying to get scammed for extra money. I will not pay extra when items are set. Overall, it was a great experience. This is a major company, and all cost should be settled at the time of order.

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 4 out of 5 stars

The only problem I had that I wasn’t…

The only problem I had that I wasn’t notified that my plant was delayed being delivered.

13 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Anne, thank you for sharing your feedback. We appreciate your business.

Rated 5 out of 5 stars

The arrangement arrived as promised

The arrangement arrived as promised. The family called us right away and told us how beautiful it was. I was very pleased with the delivery and ease of using the web site.
Sincerely,
Dadhri Lee

14 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Quick delivery

13 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

The recipient sent me a photo of the…

The recipient sent me a photo of the flowers I sent her, They were BEAUTIFUL!!!!!!!!! She was so happy with her flowers. Delivery was right on time, very easy to order online. I would definitely order from Just Flowers again. Vickie K.

13 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 4 out of 5 stars

I was a little disappointed that the…

I was a little disappointed that the item I ordered and paid for was not available and had to be replaced with a more expensive item. However, working with your company to get my gift delivered on time was satisfactory. The representatives were courteous and helpful.

13 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Barbara Dahl we apologize for the problem you are experiencing with your order 10514408 to Michelle Aucoin. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Easy to follow on line

Easy to follow on line. Was delivered on time and the recipient was happy with the flowers

13 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Great communication

Great communication. Fast & efficient. Very honest!

10 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Extra Special with Ease of Ordering

Ease of ordering and flowers were delivered as shown. They are Very fresh and my relative is delighted. It could not of been easier and will use in the future.

10 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for the excellent feedback!

Rated 1 out of 5 stars

Missing balloons ordered

Missing balloons ordered. $220.00
for an arrangement that should have been half the price.

10 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Albert Steele we apologize for the problem you are experiencing with your order 10514250 to Susie Steele. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

Rated 5 out of 5 stars

I needed to add comments to my order

I needed to add comments to my order. I called the florist and was able to do it. I even received an email confirming that the change was made.
The plant was delivered on time.

7 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for the excellent feedback!

Rated 5 out of 5 stars

It was very easy

It was very easy, the arrangement was very nice, delivered on time and card had exactly what I had chosen. So convenient. Thank you!

9 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for the excellent feedback!

Rated 4 out of 5 stars

funeral order

It was very easy to place the order. A beloved uncle ribbon was left off, but was paid for. I contacted them and they refunded the money on the first contact.

There is nothing to take care of. As I said you refunded the money without any problem. Thank you. you have already responded so you should find my order. debbie ludwick. my uncle was charles bales funeral home tobias

9 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Debbie, we can't seem to locate an order on file for you. Would you please kindly reach out directly with your full name so that we can make sure your order is taken care of.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look