Terrible website. They have opened an account without my permission and taken money from me. I know I have not set this payment up as I have not received a product and the information is linked to my... See more
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terrible store. please pay attention, do not enter into a VIP partnership! You get credits and must redeem them. Payout ? no chance. the clothes are unfortunately also anything but great... See more
Company replied
I'm really Happy with JustFab onlineshop, all clothes are very high quality, perfect packaged and quick delivered... I recommend it to everyone because I am very satisfied, it is possible to find... See more
Company replied
The Material ist rough on skin ,ist not well glued, the earings came deffected and the shoe size doesnt Match. Awfull experience .
Company replied
Company details
Information provided by various external sources
Es ist kein Geheimnis, dass Frauen gerne verwöhnt werden und es lieben FABelhaft auszusehen. JustFab bietet Dir Zugang zu Style Experten und zu den angesagtesten Trends für Schuhe, Handtaschen, Jeans und Schmuck, um für Dich ein unvergessliches Einkaufserlebnis zu schaffen. Jeden Monat werden unsere Fashion Profis Dir eine auf Dich zugeschnittene Auswahl der trendigsten Schuhe, Handtaschen und Jeans per E-Mail zusenden - eigens für Dich ausgewählt.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- (030) 56838013
- support@justfab.de
- www.justfab.de
2.2
Poor
14K reviews
Replied to 34% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
top styles also in large sizes
20 January 2022
Reply from JustFab Deutschland
Hello Petra, thank you for your beautiful review!
We are thrilled to hear that you like our styles that much.
We wish you a lot of fun with your favourite styles! Visit us again soon! 😍
Kind regards,
Natascha - JustFab Team
Reply from JustFab Deutschland
Hey Himanshi,
thanks for rating us!
It makes us happy that you are satisfied with our app and our shop! We hope that you like our products and that you will visit us again soon! 😊
Happy shopping!
Kind regards,
Lisa - JustFab Team
Reply from JustFab Deutschland
Hallo Hilal,
Vielen Dank, dass Du Dir die Zeit genommen hast, Deine tollen Eindrücke mit uns hier zu teilen.
Es freut uns sehr zu lesen, dass Du zufrieden bist.
Schöne Grüße,
Emma - JustFab Team
Reply from JustFab Deutschland
Hello Melanie!
We appreciate you taking the time to provide us with a 5 stars review!
We are happy to hear you like our shop and the prices. Thank you for shopping at JustFab!
Have a wonderful day!🤗
Kind regards,
Milla - JustFab Team
Reply from JustFab Deutschland
Hallo Maria, vielen Dank für die super tolle 5 Sterne Bewertung, wir wissen es zu schätzen!
Es freut uns sehr, dass Dir unser Shop zusagt und Dir das Shoppen bei uns so großen Spaß macht. 😊
Es würde uns freuen, bald wieder von Deinen Erfahrungen zu lesen!
Liebe Grüße,
Milla - JustFab Team
Reply from JustFab Deutschland
Hey Anggrayeni,
Wir sind mehr als erfreut zu lesen, dass Dir das Shoppen bei uns so viel Freude bereitet und Du so von uns positiv beeindruckt bist!
Folge uns auch gerne auf Facebook oder Instagram, dort informieren wir Dich über aktuell laufenden Aktionen, sowie sensationelle Sales, dann verpasst Du nichts.
Liebe Grüße,
Emma - JustFab Team
Reply from JustFab Deutschland
Hi Indra,
Thank you very much for your wonderful review and the kind words!
We are very pleased that you enjoy shopping with us so much. We wish you many fabulous moments with your new products and have a nice day!
Kind regards,
Emma - JustFab Team
Great experience
13 January 2022
Reply from JustFab Deutschland
Hello Payalia, thank you very much for your great rating! 🙏🏻
We are very pleased that you too have had great experiences with us! We attach great importance to offering our customers only the best. 😊
We hope that you enjoy our styles and that everything continues to run to your satisfaction. 🤗
Follow us on Facebook or Instagram, we will present you the current must-haves, because we have every style, we celebrate diversity. ✨
I wish you a fabulous day! 💐
Warm greetings,
Lilly - JustFab team
The quality is very very bad.
12 January 2022
Reply from JustFab Deutschland
Hello Oceane,
We are very sorry that you had such a bad experience and that you were not satisfied with our products.
It goes without saying that our goal is to satisfy our customers regarding their quality requirements. If we didn't completely succeed with your order, we would like to sincerely apologize. In case you are not satisfied with an order, feel free to return or exchange your item.
You can contact us via social media (Facebook or Instagram) any time and we will assist you as soon as possible.
Best regards,
Emma - JustFab Team
Reply from JustFab Deutschland
Thank you very much, Sara! We are very pleased to read such positive reviews about our service. 🙏🏻
We are also pleased that you like your products so much and that you are impressed by the quality. 🥰
We wish you a great shopping experience at JustFab. 🤗
I wish you a pleasant day! 💐
Warm greetings,
Lilly - JustFab Team
Reply from JustFab Deutschland
Hello Biby, thank you for your great review. 🙏🏻
We´re glad that we could amaze you with our Styles. 🥰
We hope that you are going to spend a lot of lovely and wonderful moments in our JustFab Styles. 🤗
Kind regards,
Lilly – Team JustFab
It is very interesting to shop with…
It is very interesting to shop with help always, he does not need or find it difficult to buy
7 January 2022
Unprompted review
Reply from JustFab Deutschland
Hi Firas! Thank you for your lovely feedback!
We are very happy to read, that you are satisfied with our shop! 😊
We hope that you will visit us again soon.
Have a wonderful weekend! 👌
Best regards,
Peter - JustFab Team
Super friendly service, always
Super friendly service and always getting the correct solution to problems. Even when it's not a problem, just simply a question, since during corona times rules are different, the staff are always on point with their knowledge and are available during working hours to answer. I feel so confident and secure with this company. It's why I keep coming back. (Aside from the styles and high quality and sizes being so great for me!)
5 January 2022
Unprompted review
Reply from JustFab Deutschland
Hello Ingrid! Thank you very much for your 5 ⭐ review! 🙏
We are very happy that you are satisfied with our great service and products.
Share your great shopping experience with your friends and visit us again soon! 😀
Have a great day! 😊
Best regards,
Peter - JustFab Team
This was the first telephone contact
This was the first telephone contact, positive: prompt answer withing a few seconds, not queing in the line.
My problem got understood right away and a positive
solution has been offered.
5 January 2022
Unprompted review
Reply from JustFab Deutschland
Hello Heike, thank you very much for your beautiful 5-star review! ⭐
Thank you for taking the time to share your great experience with our shop and customer service. We are happy to read that your concern has been resolved prompt and easily. 😍
We hope that everything continues to run to your satisfaction.
Visit us again soon! 🤗
Kind regards,
Natascha - JustFab Team
The app needs to work better
2 January 2022
Reply from JustFab Deutschland
Hello Eileen, thank you very much for your 2 star rating.
Thank you for your honest evaluation. We always analyze and check our APP for technical and content-related aspects of possible sources of error. We apologize for the inconvenience.
We are always looking for new ways to further develop and your feedback will certainly help us. We therefore thank you very much for your constructive criticism, which helps us to improve the quality of our APP in order to offer our customers the best possible service. Thank you for taking the time to write a review and we wish you a fabulous day.
Kind regards,
Milla - JustFab Team
Many different shoes in various styles…
Many different shoes in various styles and lots of colours
2 January 2022
Reply from JustFab Deutschland
Hello Cora, thank you very much for your great 4 stars!
We are happy to read that you like our products and styles that much!
We hope that you enjoy our styles and that everything continues to run to your satisfaction. 😍
Happy new year! 🤗
Kind regards,
Natascha - JustFab Team
Reply from JustFab Deutschland
Hallo Nathalie,
Lieben Dank für Deine 5 Sterne Bewertung!
Wir sind stolz und froh, dass wir einen Top Kunden wie Dich gewonnen haben und danken Dir sehr für das Vertrauen.
Wir wünschen Dir einen fabelhaften Tag und freuen uns schon auf Deinen nächsten Besuch im Shop.
Schöne Grüße,
Emma - JustFab Team
Reply from JustFab Deutschland
Hello!
Thank you for your feedback!
We are happy to hear you are satisfied with your shop! Thanks for shopping with JustFab!
Have a great day! 😊
Best regards,
Peter - JustFab Team
Why every month you take money from my…
Why every month you take money from my account? Please give back my money for two months, that i didn't buy anything and i want kundigung from your site, I don't want to involve my lower. Thank you.
23 December 2021
Unprompted review
Reply from JustFab Deutschland
Hello Vili, thank you for taking the time to write us the review.
We think it's a pity that you don't like our program and we are very sorry that our Shop disappointed you. We make every effort to present our program as clearly as possible. As soon as you decide on the preferential price or use a VIP offer, the VIP conditions come into force accordingly.
Of course, our customers have top priority and do not want to force anyone to be a VIP member. For this reason, our VIP membership has no contract length. In the event that a VIP membership is unwanted or unintentional, we are always ready to reset the membership free of charge.
Unfortunately, you didn't leave us a reference number with your rating, so we have no insight into your account. Please contact us via Social Media, so we can help you with your request. Thank you!
Have a great day!
Kind regards,
Milla - JustFab Team
Reply from JustFab Deutschland
Hi Chidd, thank you for your great 5 stars review.
We are happy to hear you've had a pleasant experience shopping with us and that you like our promos and prices. Your support means a lot to us. Hope you will visit us soon again. Have a nice day!🤗
Kind regards,
Milla - JustFab Team
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