JustAnswer Reviews

139,767

•

4.6

Information Service

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35,546 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional expertise, helpfulness, and genuine patience, often providing valuable advice and thorough, clear explanations. Many people appreciate the highly efficient service and remarkably quick response times, which contribute to an overall process that is stress-free, easy to navigate, and very enlightening. However, some customers also noted experiencing unexpectedly long waiting times for answers or to connect with an expert. A few other people also felt that certain interactions were unhelpful, mentioning instances where staff did not provide adequate solutions or clear explanations for their specific concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, patience, and helpfulness.... See more

Customer service

People report positive experiences with customer service, often praising the helpfulness and kindness of... See more

Service

Reviewers mention positive feedback about service, highlighting helpful, efficient, and friendly interactions... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting quick and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as painless, fast, and stress-free,... See more

Reviews shaping this summary

Dr Sara bacsically help relieve my worry, I just wanted to confirm that I was doing the right thing as my little dogs injury was not life threatening, but his paw does hurt. Gave me good advice as I a... See more

Experts (2 different attorneys) were both well versed on Maryland law (I'm in MO) and were very helpful and I was contacted quickly. this is a complex issue and i may have more Questions but so far Js... See more

No nonsense questions to justify stupid jobs. Very intelligent and humane doctor whom we wish we had as our in person doctor. Bless Dr. Lewis!

Mr. Bradley explained so much about probate and administrative procedures for both the US and Haiti. This process was stress free and very enlightening. Thank you so much

Company details

Information Service

Written by the company

JustAnswer is the world's largest Expert marketplace. Get 24/7 access to help from thousands of verified professionals, where and when you need it. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other vetted Experts for real-time, personalized assistance and answers, 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Please Contact Us With Questions

Written by the company

: If for any reason you’re not satisfied, our Customer Care team is ready to help 24/7. Please contact us directly at SupportTP@justanswer.com or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours.

Contact info

4.6

Excellent

140K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

JustAnswer.co.uk

justanswer.co.uk

4.6

(53K)

Askalawyeroncall

www.askalawyeroncall.com

4.9

(15K)

JustAnswer, www.justanswer.de

justanswer.de

4.5

(29K)

JustAnswer, www.justanswer.es

justanswer.es

4.7

(48K)

Claritycheck

claritycheck.com

3.8

(44K)

Epicooler

epicooler.com

2.5

(6K)

TotalAV

totalav.com

4.6

(138K)

TrustedTech

trustedtechteam.com

4.8

(871)

4.6

All reviews

(139,767)

32,978 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jason answered all questions to my satisfaction

29 July 2026

3 days ago

Very reassuring

29 July 2026

3 days ago

The technician was great and very…

The technician was great and very helpful and very patient.

29 July 2026

3 days ago

It was very traumatic to me because I…

It was very traumatic to me because I just came home from surgery and found container chewed on the floor. I googled it and found out how toxic it is. The experience I had with you was extremely helpful. Thank you for all you did. She's running ard. playing and I'm so grateful.

29 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look