Just A GLass Reviews 6

Poor customer service. Wrong item sent, no explanation given, not like for like if out of stock as not in presentation box. Sent 2 emails over a period of 1 week, 4 days apart. No response received. Not happy as was for a gift. Wouldn’t recommend.

Great range of miniatures, and very nicely packaged for use as stocking fillers. Would happily use this company again.

I bought a selection of whisky miniatures with a personalised label design I supplied as gifts for my wedding day, unfortunately the whisky bottles turned up in time but I did not receive the printed labels I was supposed to which made the gift redundant.

After the wedding, I contacted the company about how to send the bottles back and receive a full refund for a service/product that was not fulfilled and unfortunately I received quite a rude and dismissive email from William saying he thought it "odd" I hadn't contacted them earlier about this - I live in Sweden despite the wedding being in the UK and with all the other things to organise for a wedding, I contacted them when the time was convenient so found it quite rude to suggest a customer was odd.

I replied to this email also asking for them to supply some means of sending the bottles back as don't think I should bear the cost of return for a service that was not satisfactory and I have not received any response since 14th May. I have followed up twice since then with still no response and have just completed another customer inquiry form on their website.

I find it truly appalling that a company representative would refer to a customer in such a way and then ignore emails.

Do not use this company, there are clearly better ones out there.

Excellent customer service, quick replies to emails, really quick delivery, great value for money!

Ordered 6 x 12 packs miniature Famous Grouse for wedding favours. Excellent communication and speedy delivery. Best price by miles. I would certainly buy again from them.

Ordered some whisky minatures as advertised on the website. Informed one was out of stock. Refund in process. After many emails refund was proven to be paid. Then received email from bloke called william asking me to not buy anymore of there products because they had to take my single bottles out of a case of 12. They then said that this was not suitable for them monetary wise. I told them that as they advertised single bottles for sale to the buying public then that was not my fault. I am very happy not to deal with stupid people selling products online then complaining when you buy them. I can buy single bananas at tesco and single apple at sainsburys!