www.just4baby.co.uk Reviews 

429
TrustScore 1 out of 5

1.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Charged £20 postage for a 24hr standard Royal Mail postage of £4.65. Items where received incorrect, charged to return to receive correct items, which is against consumer law. Was promised a refund fo... See more

Rated 1 out of 5 stars

Ordered a car seat showing in stock on the website, received an e mail the next day to say the colour was unavailable an offering a similar colour which was fine. Two weeks later though still no seat... See more

Rated 1 out of 5 stars

Nice website, great prices shame they can't deliver what the order. I've been waiting 3 weeks with multiple email responses of "it'll be with you by the end of the week and the courier will be in c... See more

Rated 1 out of 5 stars

I ordered two car seats, when they arrived they were not as pictured on the site so I contacted just4baby to exchange/return. Despite several emails and calls I received no response. I've had to go th... See more

Company details

  1. Baby Store

Information provided by various external sources

Just4baby is leading online shop for baby products. Buy online baby products - The best way to buy! Get full range of baby prams and baby pushchairs, babycots and cotbeds, nursery furniture and nursery equipment, Pram Pushchair Cots, Baby Pushchairs, Baby Prams, Dolls Prams, Baby Cots, Baby Travel Cots, branded prams, pushchairs and cots at big discount prices.


Contact info

1.0

Bad

TrustScore 1 out of 5

429 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.0

All reviews

(429)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Non-reliable

Ordered a gift product which showed in stock, followed up with a delivery query and they replied with a 2-3 days delivery promise. But when phoned again as it did not arrive, the lukewarm response at customer service offered no apology but simply told as there is no stock but can offer a different colour. It wasted my time and I had to look for alternative within short time. I asked them for a refund and an email confirmation, still no email, its been a week since.

14 June 2013
Unprompted review
Rated 5 out of 5 stars

Happy grannie will buy again

Saw a beautiful swinging cradle with drapes on the Internet and thought I have to buy it. Ordered it from just4baby on the Sunday. It was delivered on the Thursday and was built up and looking beautiful on the Thursday night. Absolutley chuffed :) great service. Well done !

12 June 2013
Unprompted review
Rated 1 out of 5 stars

Not good service

Do not buy from this company I ordered a item it never arrived didn't have it in stock kept saying would be her waited nothing call asked for a refund took them 2 weeks to get money back avoid at all cost better of paying the xtra bit and get it from somewhere u will receive it

8 June 2013
Unprompted review
Rated 5 out of 5 stars

Very good service

Ordered a pushchair from the website and within 2 days it was with us.
Good customer service and very prompt.
I would recommend.
Love the pushchair and was in good working order.

8 June 2013
Unprompted review
Rated 5 out of 5 stars

Very good product

I must say that i am very happy with the product and service from Just4baby.
I will recommend them to my friends and family.

7 June 2013
Unprompted review
Rated 1 out of 5 stars

Joke of a company

Stay clear from this company.

I ordered my item, a maxi cosi tobi summer cover in navy from the website, which was showing as in stock with the picture in navy, on the 14th May 2013. After two weeks I phoned to enquire about the whereabouts of the item to be told that it would dispatched that day, this was a bit of a disappointment, but as they were sending it I continued to go ahead with the order.

As of today the 6th June I am still awaiting my item, so have decided to give them a call again. Spoke to customer services and they have just informed me that the stock is only just in, and they don't do the item in Navy, only a light blue! I already have this colour and it would be pointless in getting the exact same one!

I have had no apology only to say they would cancel the order at my request!

There has been absolutely no communication from them about my order.

As I stated this is a joke of a company and I would recommend you try and use someone else for your purchases.

6 June 2013
Unprompted review
Rated 2 out of 5 stars

Poor communication, disappointing customer service

Really excited about my order and waited for over a week before I started to get worried as I had received no communication on the status of the parcel. Contacted the sales team only to be told that on inspection the pram had been damaged ( didn't bother to tell me this earlier) and that they couldn't get a replacement! Really disappointed and fed up as I had already bought accessories to go with the pram. I was offered a replacement but in a totally different colour

5 June 2013
Unprompted review
Rated 4 out of 5 stars

Good

Delivery not very quick but company who delivered gave choice of delivery day and then emailed and text a one hour delivery slot which was. Very helpful rather than having to stay in all day. Would use again.

1 June 2013
Unprompted review
Rated 1 out of 5 stars

Poor

No contact with regards to my delivery until I chased a week after my order was accepted and payment collected.

Incomplete order arrived yesterday morning, and subsequently emailed to inquire when rest of my order would be delivered or if I would be getting refund for missed items. No reply yet!

Bad reviews for this company online too!!

31 May 2013
Unprompted review
Rated 3 out of 5 stars

Fine but worth looking into a bit further

We had ordered a cot online because the price was very good. However, a number of days later we received an email stating that we would have to pay a further £15 more for delivery to Northern Ireland. We wouldn't have minded if their web page had stated this or if the delivery was in a few days however a week later from ordering the baby cot we still haven't received it. Hopefully it will arrive soon as we need it.

31 May 2013
Unprompted review
Rated 5 out of 5 stars

fast delivery, good qaulity

I had previously bought a similar item for a much expensive price, the patern was'nt what i wanted when it arrived and wasn't too keen on the qaulity. But i'd seen this footmuff and when it arrived much earlier than expected the patern was just as shown on the website and the qaulity was better than expected too, at a bargain price too.

28 May 2013
Unprompted review
Rated 4 out of 5 stars

Just what I expected from the description

I had not used the company before so I didn't know how reliable it was. I was pleasantly surprised to find that my purchases were just what I expected. A very good price for a cot and mattress with sheet. The only thing I worried about slightly was that there was no opportunity to "trace" what was happening to the order but it came in time and was what I required so that is not really important.

26 May 2013
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look