Just Eat Reviews 

Ordered food via Just Eat website from a McDonald's restaurant the order arrive 2 and a half hours late the Filet Fish had turned stale as it was not warm the French fries had gone soft again due to delay plus hot chocolate was lukewarm and the Cornetto McFlurry had melted and become liquid absolutely terrible service restaurant wouldn't answer the phone either absolutely pathetic.
Order #932079473

I am very disappointed with Just Eat. The service was poor, and the driver did not provide a good experience. I also believe I was charged more money than I should have been.

This is unacceptable. Customers should be charged the correct amount, and drivers should provide a professional and reliable service. I hope Just Eat investigates what happened and refunds any money that was taken incorrectly.

I ordered Chicken & Chips & Raspberry Lemonade from KFC in Dewsbury via Just Eat, the food arrived cold because the driver had several stops before me, stops in the opposite direction away from where I live, from the location of KFC in Dewsbury.
The chicken wasn't cooked, it was grey in parts and pink in other parts, stone cold and tasted tainted and off. The chips were also disgusting, stone cold and soggy and as with the chicken inedible.
The Raspberry Lemonade was putrid also, the raspberries were off, the ice was all but melted and the drinks spilled. this as with the Chicken and chips tasted tainted. Utterly disgusting. I claimed a refund and was given an account credit of £16 when the meal cost me £38. They refused to refund me back onto my debit card, to force me to shop with them again too. NOT happy. I feel scammed and ripped off. They couldn't care less about their customers, they are hard faced and hard nosed, their service is diabolical. I will not be giving Just Eat my business in future, they are unfit for purpose and should be closed down. Chicken served cold is a health risk, I am going to report them to the public health department. I think they need investigating very thoroughly. hey ave a bad attitude problem. They forget that customers pay their wages. No customers = no wages. They need to show customers a lot more respect than they do. AVOID.

This company is a joke. Food ordered and the courier made minimal attempt to find our house. One text (which i replied to), no call and in the App looked nowhere near my property. I replied explaining where we were but suddenly my order was showing as delivered! I contacted them immediately to chase my order or request a refund. Multiple contacts today via X and email - and I'm a liar! so no refund is due. Steer clear of this company.

DO NOT GIVE YOUR DELIVERY CODE TO THE DRIVER UNTIL YOU HAVE CHEVKED OR DECANTED YOUR DELIVERY AND ARE HAPPY.

Ordered 2x carvery meals labeled "ulti-meat carvery"
Delivery arrives at the door
Driver asks for code we give it to him
We then decant meals onto plates where there is NO CARVED MEAT ironic really.

We call the restaurant who apologised and instructed us to call just eat to resolve either redelivery or refund.

Just eat come back to us saying that the delivery was made completely fine as we had given the delivery code to the driver and there is nothing for them to do.

Advise to everyone is to not give your code to the driver until you have decanted or checked the delivery and are happy with it . Understandably this will .ean the driver will need to wait until you are happy to pass the code over but there is no other way to protect yourself apparently.

Advertised prices online as 50% off but noticed they had charged me full price. Refused to help on live chat & refund the over charged items. Clearly false advertising and stealing from customers.

Liars and scammers, they have been sending me emails that I have 50% discount voucher to use and whenever I try to claim it I get the following message

"To use this voucher, you need to be logged in to the account that received it. Please log in to an eligible account to try again."

Although I'm using the same account associated with the supposed offer but they don't add it to your account and they are not contactable.

These people are scammers and don't worth any respect.

Ordered today at 5:20pm food was clearly delayed but I did not mind this but called th restaurant at 7pm to chase and see if my order was coming. Was told it was but arrived 10 min later freezing 🥶. Have since had many emails trying to get a refund for my he food not dips as I can use but they have refused. DO NOT ORDER THROUGH JUST EAT GO DIRECT I GUESS. At least if it’s it’s slow and cold they acknowledge and apologise and replace or offer refund. JUST EAT DONT DO THIS THEY YOUR MONEY AND ULTIMATELY KEEP IT. No moral compass this is why they will fail. They have a brilliant business model but that’s not what makes the money

The customer service for justeat is so bad.
Although the similar case happened to me many times before but i let it slide.
This time again i ordered a pizza but 2 dips one of them is ketchup and i have paid for these dips.
I do not receive the ketchup instead receive a different dip.
I raised it with customer care and they just say we cant do anything about it.
I am sorry , if you cant do anything about it then who is taking the accountability.
So disappointed.

Order number 931069513

It stated clearly that if you download the app and open an account you get £10 off your first 3 orders over £15. So I ordered my first time at £30 and no discount was applied. I contact them about it and they said they reserve the right to not fulfil their offers and some cop out excuse. I did everything it requested and yet they didn’t honour that! Very disappointing customer service and care. Won’t be ordering through them again.

Shocking service waiting now 3 hours keep changing the time never ever again not to get a refund

Just don't eat . They texted me £10 off your next 3 orders over £15 auto applied it stated . I add £19 worth to basket go to checkout no auto £10 off. Tried, to call them automated told to go back to website . i email them bounced back . So just don't eat .

I placed a order that was missing items then refused any compensation with no attempt to resolve the issue

Giving them a 1 is generous it should have been a 0.
I have now been offered £2.59 from them which is an absolute joke.
Missing items and cold food and they have the audacity to offer that.
Keep your money and go elsewhere as this company don’t care about customers complaints,
I will never use these rip off merchants again.

Order number 929702553. Missing items not refunded and no JE customer support.

I ordered from the app and the food was delivered by the restaurant staff. When I took the food inside I discovered that two items were missing. Ordinarily I would have ordered directly from a restaurant and therefore complained directly to them but since I was using the JE app, I indicated that items were missing. I immediately received an email telling me that JE would look into it and process a refund (I only wanted to be refunded the missing items). A day later the follow up said there was nothing that JE could do.

All that JE did on this occasion was prevent a resolution. If I complained to the restaurant, I am confident that I would have been refunded.

Moreover, I can’t find any customer service from JE to follow this up and forcing this review. Poor work Just Eat.

Don’t use just eat in Bristol… i have had several deliveries where items have been tampered with… when you contact them you have no response.. no customer service at all!!!

Just shocking how they decide on how much you should be refunded I was missing 3 items from my popeyes order a large bottle of coke a gravy and beans and I was refunded £2 what a joke the gravy alone is £1.89 I should have received more than £2 it’s a disgrace il be using deliveroo in future.

Utterly crap. Orders are always over an hour late, if they arrive at all! Absolutely crap ‘service’. Nightmare to get a refund from as well.

Order arrived cold, spilled, and uneatable. Just Eat refused refund saying 'multiple claims' but those previous claims were ALL because their orders were wrong too! They're punishing me for their own mistakes. Photos provided. Avoid if you want customer service."