Just Eat Reviews 

Do no USE THEM THIEF ! FOOD MAY COME MAY NO THEY TAKE YOUR MONEY

Only half of my order arrived. Complained obviously they just replied sorry you had a bad experience but can't offer any refund. DON'T USE THIS COMPANY you don't get what you pay for.

Order - 935769271
Placed an order for delivery which somehow changed to collection. As soon as I realised I tried to get in touch with someone which was impossible the only thing I could do was to email. I emailed and the response is - Thank you for contacting us about your recent order 935769271. We're sorry to hear you didn't have the great experience we wanted for you.

We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have.

We appreciate your understanding.

Thanks again for getting in touch with us.

Unbelievable!
Thieves!

£40 worth of food never arrived. Requested a refund from Just Eat, they said it had been delivered, so no refund. Awful service, will never use again.

Spent over 50 quid on a takeaway using this service. Their delivery rider. The food arrived cold and spilt. All sauces leaked over the food. Sent in the evidence and was told they are unable to do anything. Don't use this service

I will never use just eat again my order did not arrive. After requesting a refund I reciived an email saying the courier left my order in a safe place after getting no response. Even after telling them a number of times that I have cctv and my order wasn't delivered I still haven't received a refund. I havnt even heard anything bk form the restaurant itself so they won't be getting my custom again either.

They steal money and dont deliver items and dont refund money do NOT USE

Absolutely a shower of s&&t . My food took nearly two hours to deliver and was stone cold. Won’t be using you again

For the second time in my life I used "Just Eat" - the name does not add the word "eventually" which would have warned me. We have some Grandchildren visiting and ordered some posh food for them (McDonalds) at a cost of almost £80. One of my Granddaughters ordered and I paid ....... it's now over two hours later ...... enough said

Ordered at 17:05.
The estimated delivery time kept creeping up until they cancelled the order at 18:55.
Almost two hours and no food.
Absolutely useless.

Took my money and haven't processed my order. Zero customer service, impossible to contact an actual person. One star is one too many!

cannot lie after going to the store and paying 14 quid for a meal just eat have been charging me 20+ i just closed my account that 6-7 quid can go to better use that feeding a greedy corporation. what makes it worse is the restaurant use their own courier and have a website, so ju eats markup being that high is insane £14 in store, £20.21 through just eat for the same meal and no stamp cards or anything to balance it out over time

We paid for large fries from KFC who delivered regular fries and Just Eat refused to refund the difference. We won't use Just Eat again.

I placed a grocery order today and was given a delivery time of half an hour later, this delivery time kept changing. Eventually it was 2 hours later than the original time. This would have been too late. I was given an option to cancel which I did but only then was I told no refund would be given. I got through to live chat where I was told I would receive a full refund only to then be told I wouldn't. I think they're service is disgusting

Ordered food at about 13:20 today and as of now - 18:21 it has still not arrived. Tried to report to just eat but no way of contacting them or being able to speak to an actual person. My money is on hold and I cant even cancel the order. I have spoken to the restaurant and they are unable to help. Absolutely terrible customer service, will never use them again.

After sending many emails with not much response or change in Just eat or their drivers /service I decided to close my account, drivers continued to ask for my home wifi passcode because they had no mobile signal to confirm delivery at the door, I always refused to give them my wifi password(am sure its illegal to ask even) but anyway they would take food away and never come back with it ! I would then have no food,try get a refund, just a joke of a service really, Do not give just Eat drivers your home wifi access code.

We will never use this company again! Orders have arrived cold previously, but we decided to take a chance, and placed an order again. We received tracking to state that the courier had set off, and then that they were 4 minutes away. Tracking stopped and then a text arrived to say that just eat had cancelled our order. No explanation, nothing. Appalling service! Avoid!

Ordered some food from McDonald’s at 14:00 on a Saturday (today)… 16:00+ it’s still not been delivered. Spoke to McDonalds and they were useless (as predicted) and said I’d just need to wait.. how long, exactly? 3 weeks? 🤷🏻‍♀️

Tried to contact Just Eat and you basically can’t do that. Finally, managed to cancel my order and they have the audacity to say I could be charged for my order due to cancelling it? What? Fairly certain that’s illegal! Won’t be paying for a product/service I didn’t even receive, thanks!

Scammers! Deleted my Just Eat account and I won’t be using them ever again.

I am so disappointed by their poor customer service after sending clear photo evidence of how awful our food was they still refuse to refund me. Item was missing and another was made incorrecly. I even made a further order for these two items and still they wont refund me. Will not be using Just eat again

Just Eat Delivery Failure
I am extremely disappointed with my experience with Just Eat today and feel that other customers should be aware of what happened.
Today, I placed a food order in Margate for approximately £42. The delivery location was clearly indicated as Industrial Unit 1, within a garage/industrial unit area. The location is correctly shown on Google Maps, and I was at the specified location waiting for my food.

The driver contacted me through the Just Eat app asking, “Where are you?” I tried to explain that I was at the location shown on the order, but unfortunately I could not explain exactly how to navigate through the garage/industrial area because I do not know what mapping system the driver was using.

I then told the driver that I would come out to the main road to meet him. I went to the main road and waited, but I could not find the driver. I messaged him several times asking where he was and trying to locate him.

Instead of making a reasonable effort to complete the delivery or contact me further, the driver simply marked the order as delivered. The chat then closed, leaving me with no food.

The most frustrating part is that Just Eat makes it extremely difficult to speak to an actual person when something goes wrong. There was no straightforward way for me to contact customer support by telephone or speak to someone immediately through live chat. I was essentially left with a complaint form while £42 had already been taken from my bank account and I had received nothing.

This is completely unacceptable.

I paid for a food delivery service, made myself available to receive the order, communicated with the driver, and even went to the main road to try to find him. I should not have to pay £42 for food that was never delivered.

I am formally requesting:
An explanation of why the driver was able to mark the order as delivered when I had clearly communicated with him and was actively trying to receive the food.
An explanation of why it is so difficult for customers to speak directly to Just Eat when a delivery goes wrong.
Confirmation of what Just Eat will do to prevent this happening to other customers.
I strongly urge other customers to be cautious when using this service. When everything goes smoothly, food delivery apps may seem convenient, but when something goes wrong, my experience today was that the customer was left without food, without the money they paid, and without any immediate way of speaking to someone who could actually resolve the problem.