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Julia Jones Reviews 

253
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and attentive staff for providing exceptional, tailored guidance throughout the entire furniture selection and purchasing journey. Many consumers are also completely thrilled with the outstanding product quality, remarkable everyday comfort, and prompt delivery services they consistently experience when ordering. Though some customers noted minor product imperfections, occasional delivery delays, or missing parts, the dedicated support team quickly and politely resolved these issues. Reviewers emphasize that despite these small initial setbacks, the professional customer care and overall service provided remain truly remarkable and deeply reassuring.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, frequently praising the gorgeous designs,... See more

Service

Clients share positive opinions on service, highlighting helpful advice, prompt communication, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt, on-time arrivals... See more

Staff

Customers consistently note positive experiences with staff, praising their extensive product knowledge,... See more

Customer service

Customers expressed great satisfaction with the exceptional customer service, highlighting helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shopping experience was excellent with a great array of furniture. We bought a stylish reclining chair that we are very happy with. We did have some snags with the chair that we bought, howeve... See more

Rated 5 out of 5 stars

Flawless. Two chairs ordered - one new, one ex-display. Faultless comms throughout, and Zeta has been outstanding at addressing problems. 1. loose stitching on the arm of the new chair, sorted... See more

Company replied

Rated 5 out of 5 stars

From start to finish the whole experience of buying from Julia Jones was incredible. Zeta was very helpful with everything from the size we were best going for right down to colour choosing.. which i... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Great guidance and advice to help me choose exactly the right chair (The Kilian) and the right fabric to withstand a cat. Also prompt and helpful response with an assembly... See more

Company replied


Company details

  1. Furniture Store
  2. Garden Furniture Shop
  3. Living Room Furniture Store
  4. Outdoor Furniture Store
  5. Sofa Store
  6. Upholstery Shop

About Julia Jones

Written by the company

Julia Jones - specialists in made to order furniture
Founded in 1970 by Julia Jones, our family-run furniture store is renowned for personal service over five decades. Now managed by her children, Rob and Zeta Jones, proudly continue her legacy.

Specialising in furniture for the design conscious client who values quality & service -

Fama upholstery, Nardi & Emu outdoor furniture

We have the only dedicated Fama showroom in the UK, where we showcase Fama's innovative sofa and armchair designs.

At Julia Jones, we blend our passion for quality furniture with personalised customer service. Rob & Zeta will help you create your perfect pieces to suit your needs. We offer nationwide delivery and assembly service, with an extensive selection available to view in our showrooms.

Open 7 days by appointment only.

Contact Rob and Zeta to book an appointment to view and discuss your next furniture pieces. VISIT US shop Fama shop Nardi

Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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4.9

All reviews

(253)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful when adding an additional…

Very helpful when adding an additional item to the order . Very efficient and proactive when arranging delivery

6 June 2025
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Reply from Julia Jones

Many thanks for your feedback, much appreicated thank you and I am pleased you were happy with our service from start to finish. Many thanks again Zeta

Rated 5 out of 5 stars

Colourful addition to our garden…

We saw a relative's outdoor furniture from Julia Jones and ordered some for our own garden. The range of colour choice is fantastic! Julia Jones' staff were very helpful and informative. They kept us in the loop about import dates from Italy and delivery times which suited us. More importantly we are thrilled with the way the all weather furniture tempts us to relax outdoors and enjoy our garden together and with friends.

29 May 2025
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Reply from Julia Jones

I am so pleased you are happy with your fab new Net outdoor set and for all your feedback. It is all very much appreciated thank you. Zeta

Rated 5 out of 5 stars

Excellent customer services and…

Excellent customer services and communication. Great product. Would highly recommend.

3 June 2025
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Reply from Julia Jones

I am so pleased you are happy with your fab new outdoor dining table and chairs. Many thanks again for your order Zeta.

Rated 5 out of 5 stars

Absolute top quality service …

Absolute top quality service nothing was too much trouble. Larger leather colour sample was ordered direct from the manufacturer and quickly delivered to ensure we would be totally happy with the colour. Excellent delivery service also.
I would have no hesitation at all using this retailer again.

24 May 2025
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Reply from Julia Jones

Many thanks for your feedback. Your Afrika sofa looks super in position and I am so pleased you are happy with it and our service. Many thanks again Zeta.

Rated 5 out of 5 stars

After much searching for a new swivel…

After much searching for a new swivel recliner chair I found the Julia Jones website. There I soon spotted the perfect chair for me. Not only with swivel and recliner capability but also the option of battery power, perfect for my room as there was no electricity socket near where the chair would sit. The seat of the chair is a good height, helpful for my arthritic knees. Must admit it took me a few hours to decide on the fabric I wanted form the vast selection available.
Excited to place my order, I was filled with confidence through the prompt and friendly communication.
My chair looks beautiful and is wonderfully comfortable!

24 May 2025
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Reply from Julia Jones

I am so so pleased you are happy with your fab Kim armchair. Many thanks for all your feedback it is much appreciated. Many thank again Zeta.

Rated 5 out of 5 stars

Brilliant all round

Brilliant all round!
Zeta was so helpful when we were exploring purchasing Nardi Doha chairs - video calling to show us how the chairs would look around our circular table. So helpful and the whole transaction went so smoothly- delivered just as described. Love the chairs! Thank you so much

29 May 2025
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Reply from Julia Jones

I'm so pleased your happy with your fab new Doga dining chairs and you were pleased with our service from start to finish. Many thanks again for your order Zeta

Rated 5 out of 5 stars

Good experience

Emails kept me informed and delivery arrived on the right day

2 June 2025
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Reply from Julia Jones

Many thanks for your feedback, really appreciated thank you. Zeta.

Rated 5 out of 5 stars

Great service

Great service, very courteous, and we came to a mutually agreeable date for the delivery of good. Highly recommended.

28 May 2025
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Reply from Julia Jones

Many thanks for your feedback and I am very pleased that you were happy with our service from start to finish. Many thanks again.

Rated 5 out of 5 stars

Lovely company

Lovely company. So helpful and delighted with my dining chairs.
Highly recommended.

24 May 2025
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Reply from Julia Jones

I am so pleased you are happy with your fab Fama Lalo dining chairs in position. Many thanks again for your order Zeta.

Rated 5 out of 5 stars

Gorgeous armchair

I ordered online a stylish armchair, Julia was very helpful sorting out my order. The process of ordering was easy and all queries answered.
Amazing customer service, very pleased with everything.

24 May 2025
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Reply from Julia Jones

Your fab new Mondrian covered in the New York pattern looks fantastic making it a perfect accent/feature chair and I just looks so perfect in your space. Many thanks for sharing pics and for your order. Zeta

Rated 5 out of 5 stars

What an incredible service from the…

What an incredible service from the word go. Helpful when deciding on fabric by sending be samples, then great at virtual design and helping on the decision of how to configure my sofas. Delivery and installation brilliant too. My new sofas are such a great talking point, but most of all, comfortable and stylish. 100% recommended..

24 May 2025
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Reply from Julia Jones

Many thanks for all your feedback and I am so pleased you are happy with your fab new Moonrise chair and Axel sofa. The fabric on your chair is such a fantastic pattern. Many thanks again and I hope you get many years of enjoyment out of both. Zeta

Rated 3 out of 5 stars

The chair looks very good but due to…

The chair looks very good but due to the function it is not what we wanted as the foot rest does not work independently from the recliner function. Our fault we should not have assumed that this was the case. Also would it be an idea to make this quite clear in your sales pitch

24 May 2025
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Reply from Julia Jones

I'm very sorry you are disapointed with your fab new Moonrise XL. The footrest does come up to about a 75 degree angle before the back starts moving back. The movements have all been ergonomically designed but we will certainly add this note to the list of details. Many thanks for your feedback Zeta.

Rated 5 out of 5 stars

Excellent service

Excellent service, great family business and everything was good start to finish, the delivery Guys were also very helpful,

2 May 2025
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Reply from Julia Jones

I am so pleased you were happy with our service from start to finish. Many thanks again for your order and I hope you get years of enjoyment out of fab Adan XL chair. Many thanks again Zeta.

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Kept us updated on the progress of our order. Very helpful and friendly to deal with. Plus a unique choice of quality outdoor furniture. Overall a fantastic company and a very happy customer. Thank you .

2 May 2025
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Reply from Julia Jones

Many thanks for your feedback and I am so pleased you are happy with your fab new outdoor furniture. We love Nardi. Many thanks again Zeta.

Rated 5 out of 5 stars

Great chairs

24 April 2025
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Reply from Julia Jones

Thats super, I'm really pleased your happy with your fab new Nardi Doga dining chairs. Many thanks again for your order. Zeta

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