I ordered some UGG sandals that were reduced and almost £30 cheaper than anywhere else. they were brilliant and so comfortable and just perfect for my holidays. The colour was great too. From the time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have your pairs of 4CCCCEES but not the Mary Janes. Not sure they would style well with my clothes and as their Kendal store has now shut I decided to emailed customer service regarding this dilemm... See more
Company replied
Excellent clear, large images of clothing allowing customer to see the detail. Good Branded Clothing. Easy ordering and checkout. Royal Mail delivered as tracking stated. My husband is pleased... See more
Company replied
It's a fabulous experience, prompt dispatch (of course it is busier during the sales), lovely wrapping and great products. I still hope to visit one day, but in the interim I keep coming back for th... See more
Company replied
Company details
Written by the company
We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different. Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else. We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
Contact info
Yellow Brick House, Back New Bridge street, NE1 2TY, Newcastle upon Tyne, United Kingdom
- 01912112331
- customercare@julesb.co.uk
- www.julesb.co.uk
4.4
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You have to order one size up because…
You have to order one size up because they are very small for the size I normally wear large which is what I ordered but they are very tight you should order XL
21 July 2026
Unprompted review
Reply from Jules B
Hi Steven,
Thank you for sharing your feedback. We’re sorry to hear that the sizing of your item wasn’t quite right on this occasion.
We appreciate you sharing your experience with the fit, as sizing can vary between brands and styles.
If you'd ever like sizing guidance or help with anything else, our customer are team is available Monday-Friday 9:30am-5:00pm. You can contact us by phone on 0191 211 2331 or via email at customercare@julesb.co.uk.
Kind Regards,
Jules B
Unable to return
Accidentally ordered the wrong item, immediately contacted their CS team, didn't hear back until the article had shipped. They charge for returns so I ended up keeping it and will sell on. If I had ordered correct item, I'd been pleased with delivery time and packaging.
19 July 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for your feedback. We’re sorry that we weren’t able to cancel your order before it was dispatched. Whilst we will always do our best to accommodate cancellation requests, they are not always guaranteed as orders can move through our fulfilment process quickly. For urgent queries regarding order changes or cancellations, our Customer Care team can also be contacted by phone for immediate assistance.
We appreciate your comments and hope to have the opportunity to provide you with a more positive experience in the future.
Kind Regards,
Jules B
Not Julesb fault but sizing all wrong…
Not Julesb fault but sizing all wrong on Fred Perry overshoot,too big had to return, otherwise ordering,delivery and communication all good.
24 July 2026
Unprompted review
Reply from Jules B
Hi Gary,
Thank you for sharing your feedback. We’re pleased to hear that you were happy with the ordering process, delivery, and communication from our team.
We’re sorry that the sizing of the Fred Perry Overshirt wasn’t quite right on this occasion and appreciate that sizing can vary between brands. We hope to have the opportunity to assist you again in the future.
Kind Regards,
Jules B
Fantastic Experience
I stumbled across Jules B through a Google search and found an item I'd been looking for at a fantastic price. Delivery was fast and the item arrived extremely well packaged. Overall, it was a great experience with a company I'd never used before and I'll definitely be shopping with them again. Highly recommended!
27 July 2026
Unprompted review
Reply from Jules B
Hi Rob,
We really appreciate you sharing your experience! We’re pleased to hear that you found the item you were looking for, and that your order arrived quickly and well packaged.
It’s great to know you had a positive experience shopping with us, and we hope to welcome you back again soon.
Kind Regards,
Jules B
Easy to do business with
Easy to do business with , i ordered the wrong size on line , quickly got onto customer services and it was changed straight away
18 July 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for your kind feedback! We’re pleased to hear that you found it easy to shop with us and that our customer service team was able to quickly assist with your order.
We appreciate your comments and hope you enjoy your purchase.
Kind Regards,
Jules B
Reply from Jules B
Hi Robert,
Thank you for your kind feedback! We’re pleased to hear that you were happy with your order and that your delivery arrived quickly.
Kind Regards,
Jules B
I purchased 2 jeans,Both wonderful…
I purchased 2 jeans,Both wonderful quality and received them within about 4 days. Had to return one due to waist being tight. Return and replacement received back again with a few days. Wonderful and efficient customer service and great prices on designed brands!
13 July 2026
Unprompted review
Reply from Jules B
Hi Nowsad,
We really appreciate you sharing your experience! We’re pleased to hear that you’re happy with the quality of your jeans and that your exchange was handled quickly and efficiently by our team.
Thank you for your kind comments regarding our customer service, and we hope you enjoy your new pair.
Kind Regards,
Jules B
Packaging
All good apart from the packaging of sweatshirt
It arrived very creased and cannot be worn as is.
Always a disappointment to receive garments in this condition
9 July 2026
Unprompted review
Reply from Jules B
Hi Rachelle,
We appreciate you taking the time to share your feedback. We’re pleased to hear that you were happy with your overall experience, although we’re sorry to hear that your sweatshirt arrived creased and understand how disappointing it must have been to receive a garment that wasn’t ready to wear straight away.
We appreciate your comments and will ensure this feedback is shared with the relevant team for review.
Kind Regards,
Jules B
I am getting very concerned as my…
I am getting very concerned as my package has not been delivered !
22 July 2026
Unprompted review
Reply from Jules B
Hi Josephine,
Thank you for your feedback. We understand your concern regarding the whereabouts of your package and appreciate your patience while this was looked into.
I'm pleased to see that this has now been resolved by our customer care team. We apologise for any worry or inconvenience this may have caused.
Kind Regards,
Jules B
Great genuine product delivered on time
19 July 2026
Unprompted review
Reply from Jules B
Hi Mike,
We really appreciate you sharing your feedback! We’re pleased to hear that you’re happy with your purchase and that your order was delivered on time.
Kind Regards,
Jules B
Best quality & best price
18 July 2026
Unprompted review
Reply from Jules B
Hi Ari,
Thank you for taking the time to leave your feedback! We’re pleased to hear that you’re happy with the quality of your purchase.
Kind Regards,
Jules B
Reply from Jules B
Hi Yvonne,
Thank you for taking the time to leave your feedback! We’re pleased to hear that you found our ordering process easy, your delivery arrived quickly, and you’re happy with the quality of your item.
Kind Regards,
Jules B
Great shopping experience
Great shopping experience and bag I wanted at a really good price.
10 July 2026
Unprompted review
Reply from Jules B
Hi Beverley,
Thank you for taking the time to leave us your feedback! We're pleased to hear you had a great shopping experience and found the bag you were looking for. We hope you enjoy your purchase, and we appreciate your support.
Kind Regards,
Jules B
High quality product at an unbelievable…
High quality product at an unbelievable price all with fast and trouble free delivery.
9 July 2026
Unprompted review
Reply from Jules B
Hi Andre,
Thank you for taking the time to leave us your feedback! We’re pleased to hear that you were happy with the quality of your purchase and that your order arrived quickly and without any issues. We appreciate your support and hope to welcome you again in the future.
Kind Regards,
Jules B
Really prompt delivery and really happy…
Really prompt delivery and really happy with my order. Will order from Jules B again without hesitation.
6 July 2026
Unprompted review
Reply from Jules B
Hi Caroline,
Thank you for your kind feedback! We're pleased to hear you were happy with your order and that your delivery arrived promptly.
We appreciate you taking the time to share your experience and hope to welcome you again soon.
Kind Regards,
Jules B
Happy with the items
Happy with the items, service and communication. Thanks a lot!
9 July 2026
Unprompted review
Reply from Jules B
Hi Ольга,
Thank you for your kind feedback! We're pleased to hear you were happy with your purchase and the service you received. We appreciate you taking the time to share your experience and hope to welcome you again.
Kind Regards,
Jules B
Product description not clear
Product description not clear - Birkenstocks were narrow width although not indicated with other sizing information or on the main product page. You have to click in ‘sizing help’ which you generally wouldn’t click if you know you are a size 6. Paid £3.95 postage and delivery took 4 days. Then had to pay £4.50 to return. Waste of time and money.
10 July 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for your feedback, though we're sorry to hear your experience wasn't more positive.
The width information for this style is available within the sizing information on the product page. We stock the narrow width version for all open-toe Birkenstock sandals, regardless of your usual shoe size.
We’re sorry that this item wasn’t suitable on this occasion, and we appreciate you taking the time to share your feedback.
Kind Regards,
Jules B
Excellent prices and super quick…
Excellent prices and super quick delivery. Lovely packaging too. Will be sure to use Jules B again soon
10 July 2026
Unprompted review
Reply from Jules B
Hi Russell,
Thank you for your kind review! We're so pleased to hear your order arrived quickly and that you were happy with the presentation. We really appreciate your support and look forward to welcoming you back again soon.
Kind Regards,
Jules B
I’ve bought several times now from…
I’ve bought several times now from JulesB over several years and they are continually fabulous! Great brands, great style and consistently great service. I wish I lived nearer to the store so I could shop in person! Absolutely highly recommended.
13 July 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for your continued support and for taking the time to leave us such a kind review! It means a great deal to know you've chosen to shop with us over the years. We really appreciate your recommendation, and if you're ever in the area, we'd love to welcome you into our store!
Kind Regards,
Jules B
Excellent good quality branded clothing…
Excellent good quality branded clothing at very competitive price, nicely packaged and speedy delivery *****
9 July 2026
Unprompted review
Reply from Jules B
Hi Emma,
Thank you for your review! We're delighted to hear you were pleased with the quality of your order, as well as the packaging and speedy delivery. We really appreciate you taking the time to share your experience!
Kind Regards,
Jules B
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