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Joybuy Reviews 

22,184
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I absolutely love shopping at Joybuy! Their service is fantastic, and the delivery is incredibly fast. I mainly order Korean skincare and Asian food, but I also bought a garden furniture set on... See more

Rated 5 out of 5 stars

Shopping with joybuy is a bresase, It would be also fantastic if you could offer payments per mountly installmemts for more expensive stuff. As an improvement plese send me emails at least in ingli... See more

Rated 5 out of 5 stars

The ordering and payment was great. I ordered a big home appliance, a fridge/freezer combi. The delivery was extremly quick, orderd one day prior and get it next day along with excellent delivery serv... See more

Rated 5 out of 5 stars

I’m really happy with my experience with Joybuy so far. The product availability is great, and the prices are often much better than what I can find elsewhere. One thing I really appreciate is... See more

Company details

  1. Department Store
  2. Appliance Store
  3. Electronics Store
  4. Grocery Store
  5. Health and Beauty Shop
  6. Home Goods Store

Written by the company

Bij Joybuy draait alles om een uitstekende winkelervaring: kwaliteitsproducten, snelle en betrouwbare levering, scherpe prijzen en klantenservice die altijd voor je klaarstaat. We werken samen met bekende merken, verzenden direct vanuit onze locaties in het Verenigd Koninkrijk en de EU, en gebruiken slimme systemen om je bestellingen snel te leveren. Joybuy is momenteel in de testfase in het Verenigd Koninkrijk, Nederland, Duitsland, Frankrijk, België en Luxemburg, ter voorbereiding op de volledige lancering in het VK en Europa. Don’t just buy, Joybuy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.6

All reviews

(22,184)

22,133 reviews in the last 12 months

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Rated 1 out of 5 stars

The delivery guy is very impatient and…

The delivery guy is very impatient and unfriendly. We didn't expect to be treated that poorly.

1 September 2026
Joybuy logo

Reply from Joybuy

Hi there,

Thank you for sharing what happened with your delivery — we’re genuinely sorry to hear about this unpleasant experience. This type of unprofessional service is completely unacceptable, and we fully understand your frustration and disappointment.

We have passed your feedback to the delivery team to investigate and are reinforcing our service standards to ensure this does not happen again.

To sincerely apologize to you, we have added a discount coupon to your Joybuy account. We hope this gesture can help you regain trust, and we will continue to strive to improve the delivery experience in the future.

If you’d like to discuss anything further or need assistance regarding your order, feel free to reach us at support@joybuy.com.

Thank you again for taking the time to let us know — your feedback is truly valuable to us.

Warm regards,
Claire
Joybuy Support Team 🌟

Rated 5 out of 5 stars

Very prompt

Very prompt, within one hour tracking information and delivering next day.
Items realy well packed and as described.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

My first time ordering from Joybuy, and certainly not the last. Plenty of products to choose from, with attractive prices and fast shipping. I will definitely order from here more often and can recommend it to others as well.

23 August 2026
Rated 5 out of 5 stars

Heart felt feedback

I am very happy with my first purchase. 1) very profession & efficient packing; 2) fast delivery; 3) delivery expert is very profession, friendly and heart care services. I give 10 points.

30 August 2026
Rated 1 out of 5 stars

Products are good of course

Products are good of course
But driver driver is sometimes super bad
Good driver is push interphone then bring stuff
Bad driver was call me then "I don't know your place come outside!" Then I go to outside car and driver is there .I have interphone and number and name
That driver never bring stuff
Ok ok bay
So last time driver was warst one!
Few driver left stuff at entrance door

Half year ago I moved
Before place driver were so nice
Everything different

31 August 2026
Joybuy logo

Reply from Joybuy

Hi there,

Thank you for sharing what happened with your delivery — we’re genuinely sorry to hear about this unpleasant experience. This type of unprofessional service is completely unacceptable, and we fully understand your frustration and disappointment.

We have passed your feedback to the delivery team to investigate and are reinforcing our service standards to ensure this does not happen again.

To sincerely apologize to you, we have added a discount coupon to your Joybuy account. We hope this gesture can help you regain trust, and we will continue to strive to improve the delivery experience in the future.

If you’d like to discuss anything further or need assistance regarding your order, feel free to reach us at support@joybuy.com.

Thank you again for taking the time to let us know — your feedback is truly valuable to us.

Warm regards,
Claire
Joybuy Support Team 🌟

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