Excellent! First, the air con availability at Joybuy is brilliant especially when everywhere else is out of stock. I have bought these for my whole family. Secondly, delivery was very efficient every... See more
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Review summary
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Delivered within 12 hours of ordering!! Driver courteous and cheerful. Item exactly as described and perfect for my requirements. This item available at number of outlets but almost half price of next... See more
Fantastic service ! After being a little doubtful over ordering from JoyBuy (as I’d never heard of them) a friend recommended them and they had a good experience so thought I’d take a chance. Joy... See more
Bought samsung neo qled QE65QN70F. Next day delivery and cheaper than anywhere else. Will only use Joybuy from now on for my electrical equipment. I was sceptical at first as id never heard of them.... See more
Company details
Written by the company
At Joybuy, we provide joyful shopping built on quality products, speedy and reliable delivery, great prices, and friendly customer service support when you need it. We partner with trusted brands, deliver purchases directly from our UK and EU locations, and use smart systems to get orders to customers quickly. Joybuy is currently available in a test phase across the United Kingdom, Netherlands, Germany, France, Belgium and Luxembourg – preparing for a full UK and European launch. -- Don’t just buy, Joybuy.
Contact info
United Kingdom
- support@joybuy.com
- www.joybuy.co.uk
4.6
Excellent
16K reviews
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Delivery came next day after purchasing…
Delivery came next day after purchasing online, all items is good and that I wanted but issue was delivery is mad to wrong house. It said it was delivered but I check outside my porch it wasn’t there they delivered it on porch of someone’s home. I had to search for my item and grab it on porch of my neighbour
25 August 2026
Very fast delivery!
Very fast delivery!
Ordered Thursday morning, items arrived Friday afternoon.
Well packaged and exactly as described.
26 August 2026
Outstanding
Fantastic, excellent prices easy ordering very fast delivery I'm very impressed and will be using you again .
Thank you
26 August 2026
Excellent delivery service next day…
Excellent delivery service next day polite delivery guys
26 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
no response when item is faulty
yes they was fast to deliver but when iv contacted them about the warranty and the fault by phone and email i still had no reply or result after 3 weeks so i'm sat with a broken item that i paid for for no reason
4 August 2026
Unprompted review
Reply from Joybuy
Hi there,
Thank you for sharing your feedback with us. We understand your disappointment with the product quality you experienced and are committed to making this right for you.
We have already sent you an email with further details and solutions regarding your order. Please check your inbox or spam folder for our email.
We are working to resolve this as quickly as possible and want to ensure you're satisfied with the outcome. If you have any questions or need further assistance, please feel free to contact us at support@joybuy.com.
Thank you again for your patience and understanding.
Warm regards,
Claire
Joybuy Support Team 🌟
Fridge freezer came next day in morning…
Fridge freezer came next day in morning tracked right though the guys phone 20mins before to say how far so time to un load it all. Delivard to where needed we unpacked it. Paid for pur old one to ve taking away only £10 but needed defrosting so come back next day no problom.
26 August 2026
Reply from Joybuy
Hi there,
Thank you for sharing your feedback. We understand how disappointing it can be when an order doesn’t arrive as expected.
We have looked into your order and found that the delivery was unsuccessful. The parcel has now been returned to our warehouse. A refund of your order has been processed, and you will receive the payment within 3‑5 working days. As a gesture of goodwill, we’ve also added a voucher to your Joybuy account.
We are continuously working to improve our delivery process to ensure smoother experiences for our customers.
We appreciate your patience and hope to have the opportunity to serve you better in the future.
Warm regards,
Claire
Joybuy Support Team 🌟
It’s not just that it’s late eight…
It’s not just that it’s late eight times out of ten; sometimes delivery even takes two or three days.
24 June 2026
Reply from Joybuy
Hi there,
Thank you for your feedback — and we're really sorry for the trouble with your delivery. We know how frustrating it can be when things don't go as expected.
Your feedback has also been passed along to our logistics team so we can improve delivery reliability going forward.
As a token of our appreciation for your patience and to compensate for the inconvenience, we have added a coupon to your Joybuy account, which you can use on your next purchase.
If there's anything we can do to help, just reach out to us at support@joybuy.com — we're always here for you.
Warmly,
Claire
Joybuy Support Team 🌟
Process good
26 August 2026
happy with their services
happy with their services. on time, and some products are a good value.
29 June 2026
I've been waiting 2 weeks for my order
I've been waiting 2 weeks for my order
DPD keeps trying to deliver it the wrong house so they're as bad
23 August 2026
Reply from Joybuy
Hi there,
Thank you for sharing your feedback. We understand how disappointing it can be when an order doesn’t arrive as expected.
We have looked into your order and found that the delivery was unsuccessful. The parcel has now been returned to our warehouse. A refund of your order has been processed, and you will receive the payment within 3‑5 working days. As a gesture of goodwill, we’ve also added a voucher to your Joybuy account.
We are continuously working to improve our delivery process to ensure smoother experiences for our customers.
We appreciate your patience and hope to have the opportunity to serve you better in the future.
Warm regards,
Claire
Joybuy Support Team 🌟
Ordered 10.30pm
Ordered 10.30pm , received at 10.30 am, full information the whole time. Great delivery service
25 August 2026
Great fast service 💯.
26 June 2026
Item not delivered by DPD,sending…
Item not delivered by DPD,sending eronious and misleading messages , very dissatisfied with service.DPD never attempted to deliver this item even though we were in all day and nothing showed up on our CCTV nor did they leave a calling card.Request a full refund
26 August 2026
Reply from Joybuy
Hi there,
Thank you for your feedback. We understand how frustrating delivery delay can be, and we hear your concern.
Regarding your recent order, we can confirm that a refund has been processed and should be reflected in your original payment account within 3–5 business days once processed.
We are actively working with our delivery partners to improve timeliness and reliability. If there is anything else we can assist you with, please feel free to reach out to us at support@joybuy.com.
Thank you for your patience and for giving us the opportunity to improve.
Warm regards,
Claire
Joybuy Support Team 🌟
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