Joseph James Furniture Outlet Reviews 

We recently came here and this lovely salesman called James in st Helen’s helped us so much and made our experience amazing,
We was in a hurry to get a couch the day after and he pulled it off amazingly and we couldn’t be more thankful, thankyou so much James🙏

We didnt make a purchase today but we had to review the Fantastic customer service which we witnessed today in St Helens, nothing was too much trouble , allowed me to look round without being pushy. Very knowledgeable, displayed the models we were looking at . Didnt purchase as awaiting to buy our home so unsure on floorplans and sizes but the care and attention that GARY ST HELENS gave us was second to none. Also was in the shop alone and acknowledged all customers entering and leaving the store. Other customers commented on how Gary was present to everyone and the music was great also coming from the media sofa which we are looking at for our new property. Gary very professional and would be a perfect manager leading the company into the future.

Khan was amazing, great service so easy.

Lucky find!
The armchair to match the sofa and armchair we just bought, at an amazing price, I would definitely recommend Joseph James.

I have there for Buying Leather Sofa . Sales Consultant Name Sharoon Khan help a lot firstly Showing All Sofas Particularly Leather sofa and help us finding the Right for us . I think he should be Manager or Even Area Manager for the Joseph James .
Excellent Service.

Plenty of choice in suites, salesman Gary Bale ver helpful and knowledgeable

Update on my experience with Order 59502

I am updating my review as the situation has progressed.
The company has told me the following:

"Dear xxxxx

We have received your complaint and as per previous messages two of your issues were rectified within 24 hours. The third has a technician booked in for you and, in the meantime, we are awaiting to hear back from one of the directors. Also, the other director has informed customer service that no further help or action will be implemented until your negative review towards the company has been removed.

Regards"

To summarise:
The furniture arrived with incorrect cushions, unstable legs, and a visible fabric defect on the 3-seater sofa.
One technician inspected the fabric issue, treated it, and said it appeared to be a stress mark with little chance of successful repair. It remains unresolved.
The leg issue was fixed several days after delivery, not within 24 hours.
The cushion issue took multiple visits to address.
I have now formally rejected the goods under my consumer rights and requested cancellation and a full refund. This is still unresolved.

I am sharing this so other consumers can make an informed decision. I will continue to update this review as the situation develops.

Leah made my experience good and help me choose the right sofa for me

Leah, Gary, Paula were fantastic! Thank you to them amazing team!

Really helpful with what I wanted. Went over and above to sort my order.
Quick and efficient delivery

From ordering to delivery.
I couldn't have asked for anything more.
They kept in touch throughout.
Very well organised.
I have already written a review on their Facebook page. I will be back in the future. Most definitely.
Thank you very much. Keep doing what you are doing.

Purchased a defective sofa. When returned under the Consumer Rights Act, they maliciously abused eBay's partial refund system to secretly stole £101. I had to appeal to eBay's fraud team to force them to return the stolen amount. Unethical and dodgy business practice

website easy to use with clear details. Great customer service. Followed up with a call to discuss furniture and delivery time. Which could be delivered very quick! Sent me extra pictures and videos of the furniture even after sale as I requested. Delivery guys arrived and set everything up and also moved the sofas round to see best placed. Cleaned up packaging and left. Absolutely great service and deal from start to finish. Thanks - will come back

Absolutely brilliant service from James Hartman 👌 he sorted me out with exactly what I wanted after I told my preferences
Very impressed

Had a great experience when we were buying furniture in the St Helens store. Gary Bale was very helpful and went out of his way in supporting my elderly nan to purchase her furniture.
Thanks again!

Had a great experience at St. Helen’s. Leah was excellent in helping me find the sofa and explaining the purchasing process. Thanks!

Professional and friendly service. Great quality furniture at brilliant price. Very helpful and polite service. There was no messing about when it came to booking delivery or waiting for the furnitures arrival. I am very pleased with my purchase and on its arrival it actually looked better than the pictures. It was well wrapped up and the delivery men brought in the house for me and offered to unwrap the armchair for me. I would definitely use Joseph James again and certainly recommend. Superb!

Very fast delivery. Easy website to order from.
The delivery was by far the best I've ever had.
The driver and his mate, were such helpful,courteous men. They brought the bed into the house and even put it into the bedroom and put it together for me. Brilliant company that I will recommend to everyone.
Prices are extremely reasonable too.

We bought a couch last year and loved it, so when the team called to advise us that a matching 2-seater became available we didn't hesitate. The five-stars are totally justified. The first couch was kept safely in the shop for weeks as we we awaited renovations ro finish, and the second the delivery had to be rearranged due a funeral. In both instances the team went above and beyond. I highly recommend Joseph James Furniture.

Arrived at the stockport store on Thursday 11/06/2026 to view a corner bed suite for our caravan to replace the original ones . After the salesperson showed us to the one we had seen on the website.
I precieded to measure the sofa to make sure it would fit in the caravan and after measuring twice it was perfect with just 3 inch to spare. Delivery was so quick on Sunday 14/06/2026 text messages and phone calls to keep us informed upon arrival. Small issue on trying to enter the caravan as the corner unit would not fit and had to go back to be separated and returned and fitted today 15/06/2026 .
We are now so comfy on are fantastic sofa bed which Joseph james excelled on there customer service and there amazing staff from sales to delivery drivers and customer service team .
This has been an experience which other companies need to follow and if you need some furniture this is the place to go for amazing prices and fantastic service.