JOSEPH Reviews 

I bought a beautiful dress to wear for a formal occasion. Advertised as “elegant” which indeed it is until you wear it. Don’t buy the Sandy crepe dress unless you plan to only stand in it. It creases quickly and badly (front and back) even if you sit even briefly. Don’t wear anything over it or God forbid put on a seat belt ! Joseph accept that the fabric creases easily but still think it’s fit for purpose for a dress that is supposed to be elegant. It is clearly not a casual garment but Joseph refuse to accept that it is therefore a formal one. To their customer service “elegance” equates to looking nothing short of dishevelled. Lessons learned - buying from a supposedly reputable brand is meaningless, as is how much you spend with them. Don’t assume they have thought about the wearability or functionality of their clothing. I’m a long standing customer but that’s the end of my custom with them.

Have been waiting for my order for 2 weeks now , have sent 3 emails, no response, called on Wednesday to be told it hadn’t left the warehouse and they would call the warehouse then call and email me to say what was happening with my order - I’m still waiting for a response
Very disappointing customer service, shall now let my credit card company sort it out

I was given a 20% off on-line or in-store. I’d been looking at an Ivory cashmere jumper for a while. Not sure on sizing I decided to do their on-line survey. It asked things like age and weight in lbs and height in ins etc. I was rudely informed they didn’t have clothing for my profile. Well I’m 66 years old, 5ft 2ins tall, I’m a size 12 with average proportions. So what is the problem? I found the whole experience offensive. I’m sticking to Max Mara who have suited me for years.

Not only do I love the quality of the clothes, their customer service was fantastic. I ordered one blazer which simply wasn't right for me and the material was too thin. The whole returns process was easy and customer support team was very prompt in answering any questions.

Great clothes with high quality, fast delivery and super great client services. I ordered from them and bought in shop since 5 years, never been disappointed !

My order still hasn't arrived but we have paid in full. Pls call m eon 07780600290

I was so impressed by the phenomenal Customer Care led by Jess. I am delighted with the dress I bought and was even more delighted with the delivery and wonderful service. I cannot recommend this highly enough!

Great delivery and great communication with the customer service

I placed an order on September 1, 2025, and today is September 5, 2025, yet there was no sign of it being shipped until I sent a message.
They provided me with a DPD tracking number, which takes at least 10 days to arrive in Romania, instead of arranging fast shipping with DHL. I ordered the product for a wedding that will take place next weekend, so I must receive it by Thursday at the latest, since on Friday I will no longer be able to pick it up as I have to travel to another city where the event is being held. Therefore, if I do not receive it in time, I will also file a complaint with the authorities. What they mentioned on their website is not respected at all. On the contrary, they take your money and then ship the product whenever they feel like it—or not at all, as in my case, if I hadn’t sent them a message asking where my order was.I hope they ship my order today with DHL so I can receive it quickly, I'm very angry with this company, they don't seem serious at all. I ordered a Joseph product from the USA and received it in 5 days, I notice that from EUROPE (because this is sent from Belgium) you either don't receive it or you receive it when you no longer need it..
I do not recommend buying online from this site, look for other sites that sell Joseph products if you like something, they have better prices, offer extra discounts and ensure fast shipping, and the customer service is impeccable.

Four and a half stars, if not five. I bought a top in the sale which I had a problem with shortly afterwards. Joseph’s response was efficient, reasonable and very user friendly. He seems like a very nice man.

Love Joseph items and the same love their customer service

the customer care service works very well

the pieces i ordered were in excellent condition. the returns were done properly. Germans should now: it takes a while till the parcels returns to england because of the brexit. - so it can happen that the paymant is faster than the refund. But it all sorted out well. the custumer care replies immediately and is very nice.

Great service and excellent customer support

Still awaiting resolution of problems with Joseph order and now refund

The customer service is excellent. Never had this experience before. Quick and clear answers (all the time) with a very friendly and polite tone. Absolutely superior.

The customer care service is par excellence. Makes you feel like you are important and do not treat you like you are one of the masses but special and individualist.

Beautiful, well made, elegant clothes. Easy, fast returns and excellent service

I like Joseph very much and I buy from the e shop and from your shops in Paris and in the Bon Marche’
Unfortunately I dont find your pants in Rome
where I live.
What you could improve is sending with DHL which is quicker and handles the parcel all the way

Such a fantastic customer service team. So helpful and they truly went the extra mile.