JOSEPH Reviews 

Quick reply. I lost 2 buttons on my blazer. They arrange a delivery to send new buttons for me. Really appreciate it.

Disastrous customer service. No word on shipment status save acknowledgement of order receipt and notification of packing. Delivery? Hasn't arrived after 10 days (UK to Paris). Customer service? No call answer after 5 minutes of ringing; finally left voice message. Received email next day reiterating "order has been packed" and offering tracking link that DOES NOT WORK. Joseph is my favorite brand and I have pirchased by mail order previously. Service has been negligible in the past; now deporable, and still unresolved.
PS - package finally delivered to an alternat address

The package arrived only 8 days after ordering.
It would be delivered with DPD. A very bad service, was not delivered to the home address but to a depot without leaving any notice. We had to look up DPD in Brussels ourselves and call and wait, wait... until we found out it had been delivered to a depot without informing us where. We thought the package had been stolen from our mailbox. One piece has been returned since 2 weeks and still have not received any news whether the package has already arrived or not. We are waiting for a refund.

Very helpful customer service helped source replacement buttons for a jacket. Kept me regularly updated and were really professional and friendly.!

Easy costless return of an item in same packaging it arrived in. No hassle on the full refund.
Excellent.
(24/8/I bought 3 items, all of which were wonderful, but decided to return one as the colour next to my skin wasn't quite right)

Not only great quality and style but also great service!!

Very nice advice and great service, like I've never experienced before! The style, fit and quality are fantastic! I love wearing all parts of "Joseph"!

Great attitude and terrific service, what more could you ask for while investing in wonderful Joseph.
N.B. Knitwear never dates!

Answer and help were great, just took a bit too long as the item was selling out. Luckily what was verified by customer service is what I ordered. Can’t wait to get the item and hope it’s a great fit.
I understand that the international time difference must have caused the delay. Hopefully a fix is possible in the future. Just wanted to give my feedback. This is no reflection on the person in customer service

I returned an order of three items and received the reimbursement of just one of them. Therefore, I wrote to customer service enquiring about the missing refunds and was told that I would receive the remaining refunds within a short period of time, latest at the end of the day. However, unfortunately, that wasn’t the case. I will have to contact them again after the weekend. The single star is for the quick response, what I would really like is for the refunds to me made in a more agile form
avoiding the hassle of needing to follow up.

Thank you so much for your prompt response to my issue with the Joseph Order being held up by US Customs. Excellent service customercare team. It is always a pleasure working with you.

You were amazing!!
I made a mistake with my online order and after contacting customer services it was rectified immediately with such courtesy and understanding First rate !!!!

Jess was very helpful in processing the refund of a faulty item

This is the worst experience I have had with a retailer. While their clothes are beautiful, how they treat customers is horrible. I placed a sizable order and did not receive one of the items which was to be included in the order. I was continuously questioned as to if I was being honest about the item missing. Never an apology or offer to refund or resend the item. The assumption that a customer would lie over one item in a large purchase is insulting and very disappointing. Apparently, no one there ever makes mistakes.

Made an order that never went through although it looked like it did when all items were removed from my basket. 3 weeks later when I realised this I contacted them and they just said “ it never went through” - WHY not let me know sooner so I could have made my order… now most sale items are gone and my interest is decreased!

Great and very helpfully!
Quality & price are excellent!