I have purchased several hand and shoulder bags from this company. To date I haven’t purchased any footwear, but I am sure that will happen in the future. My rating at this moment in time can theref... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The retail assistant Susan was very helpful friendly and professional. Even though she was busy I received best customer service assistance, I bought two pairs of boots one she ordered from another... See more
I was assisted by a really helpful member of staff who was happy for me try on a number of pairs of shoes and boots. I came away with a pair of loafers which I am so delighted with, I have ordered ano... See more
I spent quite a while trying on various style of boots, to find the boot that fitted me the best, the assistant was extremely patient with me and got me all the different styles to try on, eventually... See more
Company details
About Jones Bootmaker
Written by the company
Expertly Crafted Footwear Since 1857
When our founders Alfred & Emma Jones first opened the doors to their shop in London over 160 years ago, they unveiled a world of fine craftsmanship for you to discover. Fast-forward to today and we are still crafting beautiful shoes that remain devoted to our fine shoemaking heritage, just updated for the demands of today. As a family-owned, British footwear company we are committed to bringing positive change to the world around us, just like Alfred & Emma once did. We are proud to be a carbon neutral company and since 2018 we have donated over £2.5 million to our charitable Foundation.Jones Bootmaker Est 1857
Written by the company
- We Are Carbon Neutral!
- We’re committed to making radical changes for the future of retail, that’s why we are the first major UK shoe retailer to achieve the Carbon Neutral International Certification. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.
FREE Standard UK Delivery £125 & Over | Express Delivery Available | Easy Returns | Free Delivery To Store
Contact info
Northminster Business Park, YO26 6QU, York, United Kingdom
- helpdesk@jonesbootmaker.com
- www.jonesbootmaker.com
4.5
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I loved the look of the trainer
I loved the look of the trainer. They are stylish casual fashion footwear. Great colouring can be worn with anything. However they felt too snug so I’d say they come up small. I’ve had to order a size 9 when I’m usually an 8 or 7.5. Hope these fit as I really like them.
20 October 2026
Reply from Jones Bootmaker
Dear A Cambridge,
Thank you for your feedback and for choosing our trainers. We're delighted to hear you love the stylish look and great colouring! We understand that the sizing felt a bit snug.
If the new size doesn't fit as expected, please don't hesitate to reach out—we're here to help ensure you get the perfect fit.
Kind regards,
Jones Bootmaker
First time in Jones Bootmaker
First time in Jones Bootmaker, Jermyn Street. It was recommended to me by a friend of mine and it was a nice experience. Both sales persons made contact advised and were susscessfully helpful in the purchase of my boots. I will return for more boots in time. Thanks.
John
22 October 2026
Helpful staff friendly and felt they…
Helpful staff friendly and felt they were pleased too help
16 October 2026
Loved the boots
Loved the boots but unfortunately I struggled to get them on and they were just not quite the right fit they were just what I was looking for. So sadly I had to return them
20 October 2026
Great value for Gabor shoes.
Great value for Gabor shoes.
Lovely helpful staff in shop.
Item arrived quickly
16 October 2026
Davide Military Boots
Quality leather boots, stylish, designed for hard wearing. They’re only going to look better as they get older. Really happy with them.
20 October 2026
So many positives with this Company
Nice website, very easy to navigate and find what you want. Great selection of styles, competitive pricing. Order arrived within a few days and was securely wrapped.
The ankle boots were beautiful, stylish, made with soft leather and had they been available in a wide fit, would have been perfect. Sadly, the Standard fit was a little too narrow so I have to return them.
Another plus, the returns process is one of the easiest I have encountered.
20 October 2026
Very comfortable shoes! Good heel height.
Great price, sandals look good and are very comfortable. Easy order
20 October 2026
Perfect fit thanks to the choice for…
Perfect fit thanks to the choice for extra slim calf width
20 October 2026
Loved the boots so much that i have
Loved the boots so much that i gave ordered another pair - they are so well made
20 October 2026
Fast and reliable service and the boots…
Fast and reliable service and the boots are absolutely gorgeous and lovely quality
20 October 2026
Great service from the ladies working…
Great service from the ladies working in the Exeter branch. The quality of the boots i bought are very good. Would recommend Jones.
23 October 2026
Excellent quality at a great price and…
Excellent quality at a great price and super customer service.
20 October 2026
Ezcellent service delivered on time and…
Ezcellent service delivered on time and i I have a lovely pair of new shoes at a brilliant price thank you
20 October 2026
Reply from Jones Bootmaker
Good morning,
Thank you for your patience while we looked into the delivery issues with your order.
Upon reviewing the details provided at the time of ordering, we can see that the house name was missing from the delivery address.
Unfortunately, this meant that the courier did not have the full address details required to successfully complete the delivery, which has resulted in the issues experienced.
We kindly ask that customers ensure all address details are entered correctly and in full when placing an order to help avoid any delivery difficulties.
We apologise for any inconvenience caused and appreciate your understanding.
Kind regards,
Jones Bootmaker
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.