Jones Homes UK Reviews 

The homes are lovely from the outside, but to be honest not the best quality, particularly internal walls, as you can hear everything loudly from one room to the next with doors closed. Main issue though is customer service, once you are in they ignore you, shocking communication and complete ignorance to issues. If you buy from them, hope it's perfect from the start, or you are in for months of stress.

Excellent Customer Service! From our initial enquiry to moving in day, the process was very smooth and professional and we were informed of every step. Special thanks to Karen, Nicole, Jeff and Paul.

Great company staff was excellent

We love our new Jones home. The process from initial enquiry to moving in was very smooth and professional. The sales and construction team were most helpful solving all our queries and very minor snagging issues. Special shout out to Karen and Paul.

Great quality home, excellent customer service.

We decided to purchase a Jones Home after we had viewed many different homes and developments within the surrounding area of Eggborough, selby and Snaith. Without a doubt Jones Homes are the best quality builders around. I visited show homes from other builders/developers and Jones are by far the best from sales, customer service and aftercare.
The week before we moved into our new home we had an inspection day with the site manager (Alan) where we walked around the house and garden to make sure that we were happy with everything before handover.
WOW, it is absolutely beautiful, not just a house but a beautiful home. A forever home..!
The day after completion, day after we moved into our home we had a knock on the door from Jeanette,(sales advisor) Alan (site manager)and Simon Smith (customer care) all of which have been amazing. What a Team..!
So professional, really helpful and very caring.
The little snagging jobs that we’ve come across have been dealt with the same day by Simon Smith, absolutely nothing is any trouble to this guy. Simon is an asset to Jones homes. Very friendly, explains everything and carries out his work with extreme professionalism and care from start to finish. The whole workforce at Jones Teasel Green are a fantastic, professional, caring, friendly and hard working Team. Nothing has been too much trouble for anyone on this site. Everyone has been and still is caring, consistent, and considerate.
We can highly recommend Jones homes, the site at Teasel Green and the quality HOME to anyone who is considering a new build. You honestly won’t find a better quality home than a Jones Home. 5 Stars from us.
Thank you ❤️ we love our new home

Wentworth view, Thorpe hesley.
Simon, customer care operative.
5 star customer service care, arrived on time, very courteous of my home, professional and helpful. Got the jobs done!
Genuinely cared!
Thankyou

Really good sales process and very diligent when it came to correcting where there were snagging issues.
Huge concerns over quality of doors and windows . Had a number already replaced due to scratches and out of alignment. Made very clear that I founded anything further it was too late . However I still gave a number scratched that I didn’t originally see

The experience has been exceptional from start to finish. The team was incredibly patient, guiding us through every step of the process and helping us navigate any barriers that we faced along the way, which was incredibly helpful as first time buyers. Communication lines were always clear, timely and proactive - we never felt out of the loop at all!

What truly stood out was the high levels of customer service. Every interaction felt personal and professional, and we always felt that our needs were genuinely valued. The team (Karen, Nicole and Jeff) were friendly, approachable and went above and beyond to ensure everything went smoothly.

We're absolutely thrilled with our new home and can't speak highly enough of the standards and service we received. We would wholeheartedly recommend Jones Homes to anyone looking for a reliable, supportive, and customer-focused build.

Myself and my partner had a great experience from buying from jones homes. The staff was so helpful and really made our first experience very reassuring and easy, staff helped with extras we was choosing and even took us to other plots to see what they looked like & it really made our vision of our dream home come to life. I couldn’t be more thankful for the help from jones homes.

Incredible service and incredible home. Having recently been let down by another well known national house builder, it’s been an amazing experience from start to finish with Jones Homes. Staff have been super helpful and the house has been finished to a good quality inside and out. Would highly recommend!

The Jones Homes sales and site teams, and especially Julie, were excellent in supporting my house move, which took a very long time to complete. My new house was prepared beautifully and the welcome and service has been amazing. Thank you.

From start to finish, Jones homes have worked hard to ensure the process was as easy as possible and always have responded positively to any questions or things that needed doing. Nothing was too much trouble. Sandra and Paul have quite literally been outstanding. Thank you x

The experience was great by meeting Gail. She went into great depth about the properties available
She gave us time to look at each individual property at our own pace. She was very professional and helpful and a credit to the company.

Ben and Martin are both friendly guys who took time to explain each phase of the works they'd be undertaking when replacing our ensuite shower tray. They also showed respect for our home by working very tidily. The work was only completed this afternoon and we cannot use the shower until a couple of days' time, however, it all looks good. We did very much appreciate the heads up from one of the guys that it appears our shower plate was not installed flush against the wall of our ensuite when our house was built so we will take his advice and report this to Customer Services to arrange to rectify.

Excellent from day 1 so happy with our decision to move to a Jones home . The service and quality of the homes are excellent! Sandra also needs a mention as she looked after us and our every need. Thank you we look forward to moving into our new home .

We recently purchased a home at the Sunfield site by Jones Homes, and the whole experience has been nothing short of brilliant. From our very first visit, Julie, the sales executive, stood out with her professionalism, knowledge, and genuine care throughout the entire process.

She kept us informed at every stage, answered all our (many!) questions promptly, and made what could have been a stressful journey feel smooth and enjoyable. We had quite a long list of extras and customisations, and Julie took the time — even over the weekend — to carefully go through everything with us and get it all submitted in time. Thanks to her, we genuinely feel like we’ve got the home we really wanted.

The build quality is excellent – we’re genuinely pleased with the finish and attention to detail.

We’d absolutely recommend Jones Homes – especially the Sunfield development – to anyone looking for a new home. A huge thank you to:
• Julie, for her outstanding support, patience, and care
• Carl, the site manager, whose eye for detail and pride in his work showed in every decision – treating it like his own home
• Claire at head office, for her calm reassurance during the more stressful stages
• Eden, who stepped in seamlessly when Julie was away

Thank you all for making this such a positive and exciting experience for our family.

We recently moved into our new home in the Sunfield Development Wilmslow.
Julie has been supportive throughout the whole purchasing process providing regular updates.
Completion day went smoothly and Julie and Harvey were present on the day to greet us and were really helpful.
We have had a number of minor snagging issues since moving in and most have been rectified and updates given on outstanding issues.
Hopefully this will be on ongoing process.
Thank you to Julie, Carl and Harvey.

Great service.
We are really pleased with the excellent service Sandra has given us so far in our home buying journey, she is always really professional and friendly and explains the process of buying a new home really well.

Would definitely use again.Gav the main worker building my wet room was great nothing was too much trouble and any problems were soon sorted Thank you to the associated network of other workers on the job.