John Pye Auctions Reviews 

Fantastic customer service by everybody involved in this unfortunate listing error. Particular thanks to Oxanna for your diligence, close attention and professionalism.

They sell items that they know are damaged and they purposefully hide the damage in the pictures they take.
No one in their right mind is going to travel a 100 mile round trip to inspect a product for £20 or £30, instead they just bid. The result is you receive damaged goods that are useless and then never use the auction platform again. To me it is a very short sighted way of doing business.

Don't bother buying electricals I've used them twice and neither item worked and has missing parts, down £125. Fees are high expect the final cost to be double the bid.
Stick to eBay at least you can return items there and it more than likely ends up being the same price anyway. Never using again.

Terrible! Ordered a Xbox wireless headset which arrived with a broken microphone. Ordered for my son's 8th birthday. It's arrived 3 days before and now I'm having problems trying to arrange a refund or exchange before his birthday. It's not going well. This is my fist purchase from John Pye and my last purchase. Due to their processes I have to wait for an outcome which will be well past my sons birthday. I now have to go out and buy another whilst I hope John Pye will refund me my money for the broken item I purchased. If all else fails I will start a charge back through my bank. I wouldn't recommend this company to anyone based on my first experience with them.

Reply to John Pye reply: so I should travel over 3 hrs to view items that cost less than travel costs to view? Perhaps items should be described correctly or even have a test report to help customers to make an informed buying decision. You are quick to quote your terms and policies which are unrealistic. In this instance John Pye have been kidn enough to offer me a full refund as items have been recieved back. Failing that I would have initiated a charge back through my bank account and paid £35 for a small claims court hearing inviting your CEO to explain what went wrong. I'm sure he would not be happy to be invited to settle the matter in a civil claim.

Really bad , been using this company for around a year.so many items damaged or missing parts, even been used then resold
Ive had to throw things away .need better descriptions and pictures .
Auctions need grading , explaining is things are damaged worn .not as good as it was .very expensive fees and delivery costs

Logan at John Pye Auctions customer service was very helpful and easy to deal with. He handled my query regarding an item won at auction promptly and was accommodating throughout the process. Clear communication and a positive, professional approach made resolving the issue straightforward.

Absolute joke to collect your purchase from Birmingham nothing sign posted and when you do eventually find where your meant to go after asking several members of staff that send you to the wrong place, there’s no one there!
Will not be purchasing again.

I’ve ordered off these ALOT and they’ve only messed up ONCE and it was just a lost parcel they then found due to this it was delayed but Leon and Sophia and tiff have been nothing but the best to get me my parcel and sort a refund.

Pros: bargains can be found, shipping was fast and well packaged, complete price (inc. fees) shown at time of bidding appreciated

Cons: auction fees are pretty steep, limited pictures/information on lots, extra time added when bidding last minute was annoying

Overall, I would probably use again but it definitely felt like a massive gamble whether I would get a bargain (save £240 off RRP) or lose £200. I definitely got lucky.

If you want to robbed buy from this company if it's ELECTRICAL and you haven't seen it working do no bid or exchange a pound note. Their electrical stuff is all rejected faulty items either dead on arrival of faulty or damaged they will sell you something knowingly it is beyond reasonable repair.

Bought item some months ago. Ordered cabinet they sent book self and draws for the cabinet. After some emails back and forth in which they asked me to carry heavy item to post office and oost at my own expense they were eventually collected. Since then almost a month ago (tomorrow) still waiting for a refund. Not sure why it takes so long as they want payments next day when you purchase. Sent email 6 days ago, still no response. No longer surprised with this level of apathy from them. Wont mention the fake speaker i haven't got money back for either.

Well they done it again to me. Another order with Item missing from the box, Messaged JP Auction and was told we have pictures of the item {Halfords Torque Wrench} In the box before it was shipped this is the third time now with problems 3 of my orders 2 of the boxes had the tap removed and resealed and other order that had £600 tool in box went missing did not get. The box goes missing and JP Auction dont want anything to do with it waited 3 weeks nothing so had to contact my bank do a chargeback to get my money
I think that DPD are looking in the boxes and removing bits they want, Also steeling the parcels, Or JP Auction are taking pictures of items in the box then removing the item Tape the box and send to recipient
Obviously im not the only one thats having these problems may'be change delivery courier.
Anyone thinking of ordering from JPA Good Luck.

Either way I have lost out on £150 nothing I can do and JP Auction dont want to help you

Misdescribed “Featured Lot” – Incomplete Item Received.
I purchased a “Featured Lot” described as a complete EUFY Omni S1 Pro robot vacuum system.
On delivery, the box had been opened and resealed, and the main robot unit was missing. Only the base station was included, making the item unusable.
I contacted John Pye Auctions multiple times via email and their platform but received no response at all.

Given the item was materially not as described and incomplete, I have had to escalate the matter through my bank.

Very disappointing experience, especially for a “Featured Lot” where accuracy and completeness should be expected.

There was an error made, one both parties contributed too. However once John Pye understood we got the matter sorted. Persephone was speedy and clear and helpful. I was relieved and pleased by the service . I have had the same speedy responses from John Pye when required

I had issues with the delivery of my item and on contacting John Pye and Persephone, they intervened immediately and sorted it out.

Well and truly fell for John Pye small print.
Bought a Metabo wet/ dry vacuum for work. On the auction site, vacuum still in polythene, brand new unused, what a bargain, or so I thought. Not working at all, contacted John pye, sorry there’s nothing we can do, we don’t guarantee any product they make money on.
In short, if you’re a vendor with a batch of faulty products, pass them on to John pye, they have made it legal to rob you blind.
Website cancelled, never again.

Terrible experience!!!. I bought a washing machine and a freezer from John Pye Birmingham. There was no indication of the condition of the goods in the auction description. I paid for it and the delivery only to find out that BOTH THE WASHING MACHINE AND FREEZER DO NOT WORK!

I called engineers to repair it and both items got written off as unrepairable.
Please don’t buy white goods from John Pye unless you have gone in person to check that they actually work . Learn from my lesson, it’s NOT WORTH THE RISK!
Now I have to pay for a removal man to get rid of the items as I cannot return it.
A real terrible experience ;(

I recently purchased an item from John Pye Auctions and encountered a small issue, but I have to say the way it was handled was excellent.
Ryan from the chat support team was incredibly kind, friendly, and professional throughout the whole process. He kept me informed every step of the way and made sure the issue was resolved quickly and smoothly.
It’s always reassuring to receive such attentive and understanding customer service, especially when something doesn’t go quite as expected. Thanks to Ryan’s support, my experience turned into a very positive one.
I would definitely recommend John Pye Auctions to others and wouldn’t hesitate to use them again.

**Edit: see John Pye’s reply for the exact templated response I received several times via email**

I ordered a dishwasher from John Pye Auctions which arrived damaged. This was very clearly due to poor packaging, as the box they packaged my appliance in was way too small to contain the dishwasher, and they just taped it up and wrapped it in bubble wrap. Rainwater got in through the wrapping, the box, and into the machine, so it additionally smelled mildewy. Worse, the dishwasher's hose had a perforation - this was the most exposed part of the machine, it was clearly damaged in transit. When I raised the issue, John Pye refused to acknowledge any fault with how the item was packaged and declined to offer compensation for the damage caused. This mirrors the experience of countless other reviewers — the company hides behind 'sold as seen' and templated responses rather than taking responsibility. Multiple times they told me to look at the terms and conditions, and that they hoped this would clarify how auctions work going forward... which was just insulting. I would strongly advise others to avoid purchasing large or fragile items unless they are picking them up themselves. I even got all the way to their head office for complaints just to be sent photos of the bubblewrapped dishwasher and told that it was well-packaged. Very disappointing.

I feel compelled to share my experience to warn others considering purchasing from this company.

The item I received bore no resemblance to how it was presented in the listing. The advertisement showed the stroller boxed, with no images of it assembled or outside of the packaging, and there was no mention whatsoever that it was second-hand. Given that there was space provided to describe the item, it would have taken very little effort to include this crucial detail. A single photo of the stroller out of the box—or simply stating that it was used—would have been enough for me to make an informed decision and avoid this purchase.

What I received, however, was not just “second-hand”—it was completely unusable. The frame is broken and shows evidence of attempted repair as well as heavy staining on the fabric. The condition is so poor that it could not reasonably be resold or even donated. It is, quite frankly, only fit for disposal. I cannot understand why an item in this state would be listed for sale at all, and it feels as though the lack of transparency is intentional.

I appreciate that the company advises viewing lots in advance, but when listings fail to accurately represent the condition of items, that policy does not excuse the omission of basic, honest details.

This experience has been particularly frustrating for me as I am currently on maternity leave and without an income. I turned to this platform specifically to find affordable second-hand baby items. I have no issue buying used goods but this went far beyond that. I am now left out of pocket, needing to replace the item, and having to pay to dispose of the one I received.

I am extremely disappointed, both with the condition of the item and with the response I received when I raised the issue. The customer service response was that the images I provided were consistent with the sale images and that they recommend viewing the item or to adjust bids accordingly. I would strongly advise others to exercise caution, as the listings may not accurately reflect what you will actually receive.