Johnnorris Reviews 

Bought guideline elevation salmon rod, only used a few times and it clean broke during normal casting, in speaking to a few members on the same beat they have had similar issues with same model, reported this back to John Norris re: quality and because it was demo they responded to say I would have to pay for new section, been going to this shop and buying stuff online for years, won’t be going back again…

John Norris on the whole is an excellent shop with a vast selection, of country wear. It's only let down is its customs service in shop. Twice I have Been served by Ruth and twice the service was non existence. So much so I will not be visiting the shop again

Fast shipping. Cooler had a slight scratch but the friendly staff gave me a discount. 5/5.

Visited with friends while over there for my birthday last month and can honestly say barring the lady on the register desk, the staff especially on fishing tackle end have to be the most indifferent borderline ignorant people i have ever come across! We honestly felt they considered us beneath them! Never ever again, utterly garbage customer service and having spoken to other people this appears to be the norm 😒

Have only used the online service. My experience has been consistently good - products have all been of great quality and have taking advantage of the frequent sales. Items have always arrived quickly and well packaged. Fabulous service and I find the website very easy to use. Will continue shopping with them.

Amazing shop and staff. I travelled from the north east around 2 hour journey to try some waders on I had seen online. I spoke to a guy called John s in there, he couldnt of been more helpful. Finding sizes to fit me in the boots and giving a deal on the set I couldn't pass up. Very friendly even if your a Newby, any knowledge you need, no judgement. Will 100% be back to the shop

I live in the Orkney Islands and (online) purchased a pair of Barbour gent's Wellington boots in October (2025). However, after only less that three months usage, one of the boots 'sprang a leak' whereupon it was found that the seal between the 'upper' of the boot and the sole (the welt) had failed. Unfortunately, I had no receipt of sale but I did contact the company to explain the situation.
Vicky (customer service) advised me to return the boots and offered me a full refund (plus mailing costs) or a replacement pair of boots.
I therefore sent the faulty boots to Penrith and am now awaiting a replacement pair - which have been dispatched as I write.
Nothing has been too much trouble for the company and Vicky in particular. Having visited in person the Penrith shop on many occasions, I have always found the staff to be most helpful and courteous.
John Norris of Penrith is a well-established country sports clothing etc. outlet and is arguably one of the best in the country. Products are of the highest quality and some excellent bargains can be obtained via regular discount sales both in-store and online.
A brilliant customer focused company I'd recommend to anyone.

After reading the online reviews the online experience seems much better than the customer service in store, on our annual trip to the lakes we have visited the shop each year for the last few years, the customer service has never been especially friendly to say the least but on my visit on the 12th Sept Sept I had an experience which means I will never visit the shop again, I arrived with my husband stepson daughter in law and 9 month old grandson, in the middle of the store is a seating area where coffee can be purchased and water for customers myself and daughter in law sat with my grandson while the guys looked around the store, an older female shop assistant approached us and said in a very sarcastic way “are you comfortable there” the tone look on her face made us feel that we were not wanted despite my son in law already having made a purchase whilst my husband was purchasing items from the fishing department, this woman was rude, why put a customer seating area in the shop if you are then made to feel uncomfortable whilst sitting in it. We would have been back to the store to make other purchase s throughout the week if this hadn’t have happened and I suggest that all customers are made to feel welcome to ensure your continued success, I will not be returning and I hope that the shop will learn from this review I have to say the service received by my husband was both knowledgable and helpful in the fishing department from one of the males jack was especially helpful I would suggest that the female assistant receives some training and role modelling from jack

Ordered a dog bed and it arrived the next day - very impressed with this speed of processing and delivery.

I ordered a salmon fly rod, reel & line which as an experienced trout fly fisher I thought matched. The fly line. was wrong for the switch rod.

Great support from Kelly at JN. She asked, Tom, one of professionals, to call me. He recommended the correct combination. I returned the reel& fly line. The replacement arribed as promised in a few days. These guys are great. Note to self, call the experts first for advice!

I always get fishing and outdoor kit from John Norris, mostly due to the reliable customer service over the years. Example, I bought some waders from John Norris and they failed after the first use (manufacturer issue not retailer). John Norris replaced them but unfortunately they failed again after very light use. Due to big gaps in time between fishing trips I imagine they could have taken the stance that they would not help if they had wanted. However, a human being listened to me, took a logical view and decided in a very short conversation that they would absolutely help me to get a refund. I know this sounds straight forward but pretty rare in the modern world. Its easy to get customers with cheap offers but its good service that keeps them coming back!

After researching the internet, ordered a salmon fly rod from John Norris. From ordering until delivery took less than 24hours. Excellent, seamless service at a competitive price. Many thanks.

Bought online stocking waders, socks, wading boots, fly vest. Brilliant customer service and super fast delivery

Super quick delivery, and item is perfect!

I like to support genuine angling shops but have my limits. I recently ordered a pair of Barbour trousers in my regular size. Nearly all other brand of trouser I buy in that size fit me, so much so I normally need a belt. But when I tried this pair on they where way too small. Contacted JN and I got a response back asking me to send them back for a replacement size or a refund Went for refund as wasn’t sure even if the larger size would fit me. The assistant also acknowledged that sizing for Barbour clothing tended to be on the tight size for any given size. It would have been nice to know this before I ordered them. Anyway returned them at my own expense and after a few days got my refund. However this didn’t cover the initial postage or my return postage costs. So I was left around £7.50 out of pocket. Not a huge sum! but annoying when most mail order companies do offer free return/ if the item doesn’t fit and many also offer free delivery too. I won’t therefore be taking the risk of ordering clothes from JN again.
One other thing that annoys me about JN is their supposed sales and the daily e-mails you get about them if your subscribed to the JN Newsletter. After a while you realise that many of the products offered in the sale are always sale at that price. Or that the item in question is widely available at other supplies at that price. Which makes me wonder if these are genuine sale items or ones that are misleadingly quoted as being on sale. I will still occasionally use JN when they do offer an item at a genuine good reduction or I can’t find the item elsewhere but it will only be occasionally.

Excellent service, fast and efficient
Well done

Bought a mixed set of salmon shrimp flies (20). Were at a discounted price but the quality of flies is very poor. Very basic patterns and the hookes seem to be very light poor quality compared to a local shop purchased flies tied on partridge hooks.

Always visit this lovely presented shop if I’m ever in the area, packed full quality items and they are always trying to be as competitively priced as possible, the fly fishing guys are on hand to offer good advice.
If not in the area I will use their online service and have found it to be just as good as the shop and the customer service is fantastic.
We need to protect shops like these that try their very best to please and compete.

Always great service.
Top brands, great prices and quick delivery. Highly recommended

What a fantastic service. Friendly, helpful and great value. Customer service is brilliant, will be using them again as a totally satisfied customer. So could to get this experience when so many businesses have lost sight of effective communication and service.