Joesdoors Reviews 

The sales was great by Claire,the buying,delivering and fitting was seamless, Alan worked none stop, quality job am super impressed his work was amazing .Cannot recommend highly enough ...thanks again Shaon

The installation of my kitchen doors and worktops was very professionally completed by Account Manager Rikki, and fitters Simon and Mark

Recently purchased quartz work tops black sparkle. They look amazing. From our first encounter with Mason there was no hard sell. Following that first meeting Emyr the surveyor came to measure and Garwyn worked quietly all day and was professional and did an excellent job.

Then a follow up call from Rikki touching base to discuss our experience. Outstanding service from all and would highly recommend.

The fitting was a breeze. We didn’t even need to empty the cupboards, there was hardly any mess, and everything was completed quickly and professionally. Huge thanks to Phil for making the whole process so easy. I’d definitely recommend Joe’s Doors!

The sales rep was personable, knowledgeable about the products and had many samples of doors worktops and colours to show us. We have decided to have Joe's Doors do our kitchen makeover

It was a very smooth running experience from my initial first appointment with salesman Anthony who was both helpful and informative ,through surveyor and refurb.
I am very pleased with the finish and receive only good impressive comments.

The original visit to show us the samples and advising cost was friendly and productive. We then had a chap who came to take all necessary measurements who was very pleasant and explained how the tops would be joined. Our fitter Tudor was excellent. He was considerate in putting sheeting down throughout the house as cutting was done in the front garden and didn’t want to traipse the dust throughout. He was friendly polite and even made a small adjustment which we welcomed. Tudor tidied up and you wouldn’t have known he had been. Communication by telephone was easy and we were well informed.

Well informed the fitters worked hard and and we're very friendly kept us well informed what they were doing, and they done it very well.

Just had splash backs fitted top fitting and Joe’s door very good to work with

My kitchen looks absolutely fantastic and good value for money would highly recommend Joe's doors everything's went great from ordering to fitting so glad we chose them, the man Adrian that done all the work was brilliant very professional cleaned up any mess he made nothing was to much trouble

From the initial meeting with the salesman to the fitting, the company was first class.
I am delighted with the quality of materials and the fitting which was completed in a super organised, clean and tidy fashion.
I was expecting it to be a good experience, based on other reviews, but it was perfect.
Highly recommended for a super refresh at a good price.

9Job was done with good care and attention. Although a few issues with an old style kitchen Jason sorted out any issues and completed job on time. As well he pointed out a few extra items he would arrange in due course and 4th Sept is now agreed.

Just amazing we are so pleased with our new look kitchen.
The fitters were so professional and certainly new what they were doing, they were so considerate and made sure we were happy with everything.
After the job was completed all of our old kitchen doors were removed, we were so happy with the fitters Ste e and Rob.
Also the quality of the doors and quartz tops are amazing

over the moon with everything.

ORD 25249
Lucky you got 2
Day of installation
3 panels missing
1 damaged door
Fitters ordered the above and took away piece of moulding?

1 month wait for fitter to turn up and fit missing panels BUT no door and no moulding as not been ordered

1 month later now month 2 after fitting
Fitter turns up to fit door BuT no moulding

Fitter said they would have to get in touch with the original fitter to see if he still has the moulding sends photo and size of moulding to office

1 week later no response so I email to see what was going on with the missing moulding and send a picture of 1 of the doors that has suddenly developed black lines down it
Reply next day to say fitter no longer has part
They say that I now need to email customer services and send pictures for them to sort the missing moulding which is something I should not have to do the fitter sent photos and measurements so they already have the information
No mention of faulty door
We are now waiting 3 months after fitting to get my kitchen finished and they are expecting me to do the running about

This has totally taken the shine of what should have been our retirement present to ourselves
After £10300 spent you would think they could get the customer service side sorted
Not happy I will be complaining to the HP company as I had 12 months interest free so I have not paid until January 27

The process was reasonable in regards to a sales guy turned up , quoted a price which was too high , a couple of weeks later they contacted me with a £300 discount which made the job of new overlay worktops more affordable, still expensive but acceptable, a while later surveyor came out to measure up and create a plan for the fitter , it was about another month when the fitter was booked and he duly fitted the worktops but the sink they supplied was only fitted with silicone and no metal clips to hold it securely in place , so the silicone did not hold it down and after only an hour there was a gap around the outside so 40% of the sink where it had raised up is exposed , this is important because water can easily get underneath and damage the existing laminate worktops and the exposed chipboard edges , I have complained and been assured it will be addressed urgently, so nearly a month later that’s not true , they are on the ball when taking payment but the after fitting support is very poor and if my existing laminate gets damaged they will be facing an expensive repair and replacement, would I use them again , a big fat no because quality service is not only measured in the original job it’s just as importantly in the after service when something goes wrong , and this company are seriously lacking in that area .. still waiting …

So following the response from them you see , I contacted them as requested, I won’t bore you with the detail but it too quite a few back and forth emails and another few weeks for them to send someone to fix and completely replace the poorly fitted sink ,so over 7 weeks , that tells you they don’t have enough staff , they prioritise new installations because that generates money , once you have paid your not important , and you can wait and live with the defect until it suits them , take that into consideration before you order from this company ..

I chose Quartzite to install quartz overlay worktops in my kitchen, at a cost of just under £4,000, expecting a high-quality finish and professional service. Unfortunately, my experience fell well below those expectations.

The installation took place between 24 and 27 June. Within a week, two cracks appeared in the newly installed worktop, and I also identified areas of poor fitting. I reported the issues immediately and provided multiple photographs when requested.

Quartzite offered to replace the affected section of the worktop. However, by that stage my kitchen had been completed, including the tiling. Replacing the worktop would have caused significant disruption, and I was concerned by the company’s written statement that it would not accept liability for any damage caused during the replacement process.

Throughout the complaint, communication was disappointing. Although the company eventually apologised for the inconvenience, there was no explanation as to how the cracks had occurred. Their correspondence stated that they were unable to determine the cause, yet they also suggested that other trades who attended after the installation could have been responsible, despite not carrying out an inspection before making that suggestion.

As an alternative to replacing the worktop, Quartzite offered £250 as a full and final settlement. Given the cost of the installation, the defects I had reported and my overall experience, I did not consider this to be a fair resolution and have instead pursued the matter through my credit card provider under Section 75 of the Consumer Credit Act.

Based on my personal experience, I found the quality of the installation, the handling of my complaint and the proposed resolution to be disappointing. Others considering this company may wish to ensure they fully understand the complaints process and the options available should problems arise.

I was kept up to date on what was happening and when. The worktop I bought was quite expensive to me, however the quality is excellent, and I am very pleased with the installation. Dylan arrived on time, advised me on he best plan of action, and completed the work quickly, with the minimum of fuss. Very satisfied with my choice, the installation and customer service. Would recommend.

A great job done. The tradespersons were amazing. Polite courteous, friendly,on,time. They did a great job .I would definitely recommend this company. My kitchen looks classy and it didn't break the bank. High quality too .

Nice worktops, that where it ends, nothing but trouble with the tap, after 6 months the tap needs replacing and by I'm told that I have to pay for fitting.
I've had leaks, a tap that was not tightened enough and now a grinding on off tap function,