Contacted Joblogic support initial AI responses but after 10 minutes live chat and teams support was great. Support agent Ali Nawaz guided me through the distinctions between the various areas. At fir... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I know I've left reviews, but I've pushed the support team to the edge sometimes during the past 14 months! The Joblogic Support Team are amazing every time! Shabahat & Sheryar have been particul... See more
Company replied
Muniba - It'll be sad to see you go - you were great as our main (Product Support Consultant) contact when trying to get a solution to our (many) problems and - you answered ALL(!) of our questions in... See more
Company replied
We’ve really valued Muniba’s support over the years, always responsive, knowledgeable, reliable, and very patient. She’s made a real difference. Eve has also been equally fantastic throughout. We’re... See more
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Company details
Written by the company
Joblogic is field service management software for service contractors across the UK. We help businesses manage jobs, engineers, assets, compliance, and invoicing in one platform, from the first call through to the final invoice. We work with businesses across plumbing and heating, HVAC, fire and security, facilities management, and electrical maintenance. 24/7 support comes as standard. AI tools are embedded in the workflow, including real-time route optimisation and automated job summaries. Support is 24/7. Joblogic is building toward an Agentic Operating System - a connected operating layer built around the contract, designed to reduce manual coordination and give service businesses earlier visibility across jobs, teams, and operations.
Contact info
Gibb Street, B9 4AA, Birmingham, United Kingdom
- 0800 326 5561
- sales@joblogic.com
- www.joblogic.com
4.5
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Avoid at all costs
We signed up with Joblogic based on a sales demonstration that clearly led us to believe the system could manage CIS internally. At no point were we told that core CIS functions would rely entirely on external accounting software like Xero—software we do not have access to. Once we discovered this post-purchase, we immediately raised concerns, but after nearly a month of back-and-forth, Joblogic failed to offer a workable solution.
To make matters worse, features that were presented as standard—such as automated email reminders—turned out to be hidden behind extra-cost “Marketplace” add-ons, which was never disclosed during onboarding or sales.
Despite our clear communication and good faith attempts to resolve the issue, Joblogic refused to cancel the agreement or offer a refund, even though the system provided zero usable value to our business. We had no choice but to cancel the direct debit and begin preparing legal action.
I would strongly caution other businesses to get everything in writing before signing, and to be wary of vague promises made during the demo process.
24 April 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Merdin,
Thank you for your feedback. We're genuinely sorry to hear about your experience and appreciate the opportunity to respond.
We would like to clarify that the handling of CIS through Xero was thoroughly explained during both the demonstration and the sales process. Additionally, we offered tailored reporting options within Joblogic to support your specific requirements.
All features, including Marketplace add-ons, were clearly presented to ensure complete transparency—there has been no misrepresentation at any point.
Despite multiple attempts from our team to provide assistance and support, the cancellation of your direct debit meant we had to follow the contractual terms that were agreed upon from the start.
We are always here to help and welcome the opportunity to discuss any remaining concerns. Please don’t hesitate to reach out.
Best regards,
The Joblogic Team
Account review.
Syeda, was extremely helpful and spent a considerable amount of time to resolve our account queries. She understood our requirements and was able to provide a satisfactory solution. She is a credit to Job Logic.
8 April 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Tracie,
Thank you for your wonderful feedback. We’re so pleased to hear that Syeda was able to support you with your account queries and provide a solution that met your needs.
It’s fantastic to hear she made such a positive impact by taking the time to understand your requirements. She’s a valued member of our team, and we’ll be sure to pass your kind words on, she’ll be thrilled to hear them.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
The Joblogic Team
Raheel
Raheel! What a guy! He was such a support in implementing us into Job logic. At all point he was on hand to help and proactive with chasing and pushing the project forward.
27 March 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for your wonderful feedback. We’re so pleased to hear that the implementation process went smoothly and that you felt supported throughout.
It’s fantastic to hear that Raheel made such a positive impact by being proactive and hands-on during your onboarding. He’s a valued member of our team, and we’ll be sure to pass your kind words on – he’ll be thrilled to hear them.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
The Joblogic Team
Job logic is a great system and works…
Job logic is a great system and works great for us! I have had great help especially from Afreen Ashraf. Thank you so much to everyone at Job logic (especially for your help Afreen and your continued support!)
25 March 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for your lovely review. We're so pleased to hear that Joblogic is working well for your team and that you've had such a positive experience with our support.
Afreen is a fantastic part of our team, and we’re really glad to hear she's been especially helpful. We'll make sure your kind words are passed on to her – she’ll really appreciate it.
If there's anything else we can do to support you, please don't hesitate to get in touch.
Best regards
The Joblogic Team
My introduction to Joblogic was made…very easy by Greg Ruffle
My introduction to Joblogic was made very easy and very professional by Greg Ruffle. From start to finish he was really helpful and an asset to the Joblogic team. Greg deserves a big pat on the back from his bosses, as good staff are very hard to find. I would strongly recommend using Joblogic to any company that is looking for a Management system.
21 March 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Ian,
Thank you for your wonderful feedback. We’re so pleased to hear that your introduction to Joblogic was smooth and professional. It’s great to know that Greg made such a positive impression and supported you throughout the process.
We’ll be sure to pass on your kind words, he will be delighted to hear them. If there’s ever anything else you need as you continue using Joblogic, we’re always here to help.
Best regards,
The Joblogic Team
Brilliant Customer Support
Muniba has been fantastically helpful with quick responses in regard to issues with reports and helping to get the information I needed on such short notice.
13 March 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi RJ,
Thank you for your lovely feedback. We’re so pleased to hear that you had a great experience with our support team. It’s fantastic that Muniba was able to assist you so quickly and help you get the information you needed.
We’ll be sure to pass on your kind words, she’ll be delighted to hear them. If there’s ever anything else you need, we’re always here to help.
Best regards,
The Joblogic Team
Be Careful what you sign up for
Signed up and mislead that the software would make my life easier. Explained my business needs clearly and was told yes, no problem to everything I needed.
After over 6 months of trying to get it work I've given up. If you are thinking about signing up don't and if you do sign up for 1 user only and only pay for training and extras once they have proved it works for your business.
Once you have it working add the users after as they will refuse any refund despite not being able to deliver what was promised
Very slow to do anything at start, Doesn't make my life easier. Diary/ Planner side is good but no different to Google calendar which is free. Paid for 5 users and never got it set up to do what I needed so complete waste of money
Joblogic tried to help after 4 months and a bad review but its more time consuming and complex then a few free apps and a £15 per month invoicing app.
13 March 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
We’re disappointed to hear your concerns, as we have made every effort to accommodate your specific requests and ensure Joblogic meets your needs. At your request, we added additional licences and provided ongoing support and training to help you get the most out of the system.
Regarding your request for a refund on the additional licences, these were provisioned and made available for use as per your request. While refunds are not typically offered in these circumstances, our priority remains helping you maximise the value of Joblogic and supporting your operations in the best way possible.
Our team will be in touch shortly to discuss any remaining concerns. If you’d like to explore further ways to optimise your use of the system, we’d be happy to assist.
Best regards,
The Joblogic Team
This review is based on Tech Help out…
This review is based on Tech Help out of hours only and not the software itself. Ali Naseem out hours agent was very helpful in spending time fixing an issue. One of the reasons I chose JobLogic is that they have a live chat to help you, and they will screen share if you ask. This is 8am - 11pm and weekends. This defently a plus point when choosing a software.
6 March 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for your wonderful feedback. We're thrilled to hear that you had a great experience with our out-of-hours support and that Ali Naseem was able to assist you effectively. Providing reliable and accessible support is something we take pride in, and it’s great to know that our live chat and screen-sharing options made a positive impact on your experience.
We truly appreciate your feedback and will be sure to share your comments with the team, they’ll be delighted to hear them. If you ever need any further assistance, we’re always here to help.
Best regards,
The Joblogic Team
Knowledge base is great
Knowledge base is great, chat as well, especially that the availability is 24/7!!.
Quick response to our queries by all staff involved. Asim Girash made our training journey much easier, his tips were so helpful!
Our onboarding consultant, Syed Abdul Tawab was next to us all the time explaining the systems' capabilities, and proposed many alternative approaches in connection with our needs.
28 February 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Katerina,
Thank you for your wonderful feedback. We’re so pleased to hear that you’ve had a great experience with our support and resources. It’s fantastic that Asim made your training smoother with his insights and that Syed was there every step of the way to tailor the on-boarding to your needs.
We’ll be sure to pass on your kind words, they’ll be delighted to hear them. If there’s ever anything else you need, we’re always here to help.
Best regards,
The Joblogic Team
Fantastic Service
Muniba has been a fantastic each time I have requested assistance. Very helpful and quick to respond. Always takes time to understand fully what we have requested so any response given is accurate. A pleasure to deal with!
28 February 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Jo,
Thank you for your fantastic feedback. We’re thrilled to hear that Muniba has provided you with such helpful and responsive support. Ensuring clear and accurate assistance is something we truly value, and we’re delighted that your experience reflected this.
We’ll be sure to pass along your kind words to her and the team. If there’s ever anything else you need, we’re always here to help.
Best regards,
The Joblogic Team
Great Support
Fareed in support was extremely helpful, we have recently transferred our accounts from Sage to Xero and there were some issues with how everything was set up in JobLogic originally.
25 February 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
We’re delighted to hear that Fareed was able to assist you with your transition from Sage to Xero and help resolve the setup issues. Providing friendly and efficient support is something we truly value, and we’re so pleased that your experience reflected this.
We’ll be sure to pass along your kind words to him and the team. If there’s ever anything you need, we’re always here to help!
Best regards,
The Joblogic Team
They miss-sell when selling the…
They miss-sell when selling the product, they knew i wanted the system implented asap and once we have paid they money, all of a sudden it become 8 weeks. They refuse to take accounatbililty and just deny, deny deny. I ahve started using another company which is better, easier to use and does what it syas on the tin. Im afraid i will now be taking legal action to recover my money as they couldnt even end the relationship on a positive.
24 February 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Adam,
We’re disappointed to hear your feedback, as we strive to provide a transparent and efficient onboarding experience for all our customers. From day one, you had full access to the system, and our standard implementation timeframe of 6-8 weeks was clearly outlined in your contract. Despite multiple opportunities to engage with our onboarding process, these were declined from your end.
As a goodwill gesture, we credited the remaining balance. While we understand your frustration, we have acted fairly and in line with our terms. If you’d like to discuss this further, feel free to reach out to us, and we’d be happy to clarify any concerns or assist you in any way we can.
Best regards,
The Joblogic Team
5* Support
no matter the issue, they also respond quickly and rectify and issue or support needed.
18 February 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Charlotte,
Thank you for your fantastic feedback. We’re so pleased to hear that our support team was able to assist you quickly and effectively. Providing top-tier support is something we truly value, and we’re delighted that your experience reflected this.
We appreciate you taking the time to share your experience, and if there’s ever anything you need, we’re always here to help.
Best regards,
The Joblogic Team
Absolute pleasure communicating with…
Absolute pleasure communicating with Muniba, always incredibly sufficient in rectifying any issue I may have immediately to an excellent standard. Always confident any issue will always be sorted with the such politeness and excellent manners. Would recommend highly using this platform.
11 February 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Michelle,
Thank you for your wonderful feedback. We’re so pleased to hear that Muniba was able to assist you efficiently. Providing exceptional support is something we truly value, and we’re delighted that your experience reflected this.
We’ll be sure to pass along your kind words to Muniba, and we appreciate you taking the time to share your experience. If there’s ever anything you need, we’re always here to help.
Best regards,
The Joblogic Team
Data Retrieval - Ali Naseem Khan
Ali Naseem Khan made sure I got the data I requested from him, as I had mentioned how crucial it would be for me to work on it. And he ensured that I had it, even though it meant for him to squeeze in extra hours!
7 February 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Jessica,
Thank you for your wonderful feedback. We’re delighted to hear that Ali ensured you received the data you needed, especially given its importance to your work. His dedication and willingness to go the extra mile truly reflect our commitment to providing the best possible support.
We will be sure to share your kind words with Ali, and we appreciate you taking the time to share your experience. We look forward to continuing to support you. If there is anything you ever need, we’re always here to help.
Best regards,
The Joblogic Team
Onboarding support has been 100%
Onboarding support has been 100%
I have used Joblogic for approximately 7 years and have launched it at my new company after a job change.
Afreen has been incredibly helpful and no task too big or small has been an issue. She has listened to our concerns and issues and got them resolved in a timely manner and been extremely professional at all times.
7 February 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for your wonderful feedback and for trusting Joblogic over the past seven years. We are truly delighted that you have chosen to bring our platform to your new company. It is incredibly rewarding to know that Joblogic continues to support your operations.
We are especially pleased to hear that Afreen has provided you with excellent support. Ensuring a smooth and professional experience is something we take great pride in, and we will be sure to pass your kind words on to her.
Your feedback reinforces our commitment to delivering the best possible service. We look forward to continuing to support you and your team. If there is anything you ever need, we are always here to help.
Best regards,
The Joblogic Team
Longstanding Relationship Success
We have been a JL client for over 12 years now and have seen the successes and benefited from the advancement of the software over this time. The software is the heart of our business from a back office and frontline perspective. We have great longstanding relationships with all aspects of JL from account management Emma and her team right through to bespoke function/technical requirements i.e new mobile forms that aid our business processes. Muniba and the team have helped us build and implement a range of new forms be it process driven or compliance related. Its great to see JL forever evolving and it's innovation drive to be the best at what they do.
3 February 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Mike,
Thank you for your incredible review and for being such a valued part of the Joblogic family for over 12 years. It’s truly rewarding to know that our software remains at the heart of your business, supporting both your back-office and frontline operations.
We’re delighted to hear how much you appreciate the support from Emma, Muniba, and the wider team. Building strong, long-standing relationships with clients like you is something we take great pride in. We will be sure to pass your kind words on to them, and they will be thrilled to hear your appreciation.
Your feedback reinforces our commitment to continuous innovation, and we’re excited to continue this journey with you. We look forward to many more years of success together.
Best regards,
The Joblogic Team
Great support from the Joblogic team
Great support from the Joblogic team. Muniba is really helpful and responds quickly to my many queries, I have a lot of them!
30 January 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Katy,
Thank you for your kind feedback. We're pleased to hear that Muniba has been able to assist you and provide the support you need. We’ll be sure to pass on your appreciation to her.
If you ever have more queries, we’re always here to help.
Best regards,
The Joblogic Team
Great service...
Our experience hasn't been straight forward due to complications within our company but Sana and the Joblogic team couldn't be more helpful, and provided solutions every step of the way. Always there to help and couldn't do enough to help.
29 January 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Ross,
Thank you for your kind words! We're delighted that Sana and the team could support you through the challenges and provide the solutions you needed. We’ll make sure to share your feedback with her.
If you ever need further assistance, we’re always here to help.
Best regards,
The Joblogic Team
Got promised the world then told to do…
Got promised the world then told to do anything would cost extra we paid nearly £4000 for a years subscription in which we didn't use any of the points they invoiced us for. When asked about a refund for the points unused they said it's not possible and in the terms and conditions which they couldn't highlight the specific part. I'm going to be taking legal action to get this back. Be aware make sure you get everything you agree to in writing and highlight anything your unsure of as once they've got your money they are uninterested.
27 January 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Karl,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way and appreciate you bringing your concerns to our attention.
We want to assure you that we are committed to delivering a high-quality service and to resolving any issues you may have experienced. While our terms and conditions are designed to be clear and comprehensive, we understand the importance of addressing any concerns or uncertainties you may have about your subscription.
One of our team members will reach out to you to discuss this matter further and work towards a resolution. Our aim is always to ensure clarity and satisfaction for all of our customers.
Thank you again for your feedback, and we look forward to resolving this with you.
Best regards,
The Joblogic Team
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