I absolutely LOVE Joah Brown it’s become my favorite website to get all my amazing everyday staple pieces to be comfortable and stylish all at the same time! I’m obsessed with everything and little by... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The items arrived quickly. A top was a little snug. I had to return it and exchange for a medium, which went well. Turnaround was very fast. I like the material and styling of the top (although mayb... See more
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Their clothes are stiff uncomfortable material. They also will charge a shipping fee for any returns, just be aware of that. One of the shirts I got was a cute fit but crop is super short where like i... See more
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okay this isn't the first time I've bought from Joan Brown. I absolutely love their oversized straight-leg joggers; the fabric is neither too thick nor too thin—it's a very comfortable and breathable... See more
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Company details
Written by the company
Women's fashion label featuring a collection of classic and comfortable styles. Made in Los Angeles.
Contact info
United States
- JBTEAM@JOAHBROWN.COM
- www.joahbrown.com
4.0
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JOAH BROWN
Hi Kathy,
Thank you for your kind feedback! We are so glad to hear the fabrications of your JOAH BROWN pieces were amazing.
Best,
The JB Team
Reply from JOAH BROWN
Hi Breanne,
We are so glad to hear you had such a great experience shopping with us! Can't wait to see what you try next. 🖤
Best,
The JB Team
It’s pretty but way too expensive for…
It’s pretty but way too expensive for how cheap the fabrics are and how little seems there are…
1 April 2026
Reply from JOAH BROWN
Hi Bel,
We take quality concerns seriously and take pride in our custom made fabrications. We always want customers to be happy with the items received. For future orders, our customer service team would be happy to help guide you which JOAH BROWN items may be best for you!
Best,
The JB Team
Hello
Hello, good morning. The product, the fabric, the finish—everything is very good, perfect. The only thing that could be adjusted is to add larger sizes, like XL and XXL, because, well, not all of us—I mean, I am a bit curvier—and I felt that the size L was too snug. So, I would like you to add, in these garments, in this clothing, the XL and XXL sizes. Other than that, everything else is perfect—the size, the finish, the fit—it’s all very good. The colors…
1 April 2026
Reply from JOAH BROWN
Hi Luz,
Thank you for sharing your love for JOAH BROWN! We have passed your suggestion on to our production team. As the brand grows, we are working on offering additional sizes in the future. 🖤
Best,
The JB Team
DO NOT BUY.
DO NOT BUY.
I wore this $190 hoodie twice. A tiny stain got on it, I used a normal stain remover (Shout), and it instantly caused a huge, permanent discoloration. I’ve washed it multiple times like customer service suggested and it did not fade at all. It is now completely unwearable.
Customer service was just as disappointing. I received canned, copy-and-paste responses that didn’t actually address the issue — just repeated “don’t spot treat” over and over. For a casual sweatshirt, that is completely unreasonable. No one expects a basic cleaning product to permanently ruin a hoodie.
If a product can be destroyed this easily, that should be made extremely clear BEFORE purchase — not buried in care instructions.
$190 for something you’re basically afraid to clean, backed by customer service that won’t take responsibility.
7 April 2026
Unprompted review
Reply from JOAH BROWN
Hi Michele,
Care instructions for pigment dyed garments state "Do Not Bleach or Spot Clean," as doing so can cause severe discoloration. Given the unique nature of pigment dye we provide this care information warning against spot cleaning in multiple locations. It is available prior to purchase in the product description online, on the separate hang tag attached to the garment upon arrival, and on the care label sewn onto the interior of the garment.
We always recommend following the care instructions to prevent damage and maintain the quality of your JOAH BROWN pieces.
Feel free to contact our customer service team at jbteam@joahbrown.com for more information.
Best,
The JB Team
Reply from JOAH BROWN
Hi AL,
We're sorry to hear you weren't happy with the product received! We take pride in our custom fabrications, and our stylists would be happy to point you towards other fabrics we're sure you'll love.
Best,
The JB Team
everything i purchased fit and looked…
everything i purchased fit and looked great ! couldn’t be happier & will be a returning customer!!
31 March 2026
Reply from JOAH BROWN
Hi Natalie,
Thank you for sharing your kind feedback! This makes us so happy to hear. We can't wait to see what you pick out next. 🖤
Best,
The JB Team
Reply from JOAH BROWN
Hi DaJya,
We are so glad to hear your love for your JOAH BROWN pieces!
Best,
The JB team
Reply from JOAH BROWN
Hi Fiorella,
We are so happy to hear your love for the quality of your JOAH BROWN pieces!
Best,
The JB Team
I love Joah Brown
I love Joah Brown! It is one of my favorite clothing brands and I’ve really come to love the pieces and build up a collection. Delivery and ordering has always been very easy. I just wish there were more styles so that I could buy more! 😊
31 March 2026
Reply from JOAH BROWN
Hi Eileen,
Thank you for your kind feedback! We are honored to be one of your favorite clothing brands and are thrilled to hear your love for JOAH BROWN! Be sure to sign up for our newsletter and follow us on social media to be among the first to know when our new styles drop. 🖤
Best,
The JB Team
Amazing clothes
Amazing clothes. Amazing material and fit. Fast shipment. Wonderful concept!
31 March 2026
Reply from JOAH BROWN
Hi Lauren,
We are thrilled to hear you had such a great experience shopping with us! Can't wait to see what you pick out next.
Best,
The JB Team
Careful if you might want to return something
Love their sweatshirts, the sweaters most of the stuff I’ve gotten is great. I did buy one shirt and immediately tried it on and did not like it. It wasn’t flattering on me and as soon as I went to return it, it said it was not returnable it was just pretty much the same day I got it so you know when you waste you have $$78-$100. You expected at least be able to return it now I have a shirt that’s got tags on it that I will never wear and I tried to return it the same day so I’m not happy with that so I’m not sure if I’ll continue buying sweatshirts from them or just go over to ALO or Free People
30 March 2026
Reply from JOAH BROWN
Hi Gina,
We're so happy to hear you're loving the sweatshirts you've purchased! For future orders please note that items marked as "final sale" prior to purchase are not eligible for return or exchange. Discounted items that are marked down aren't returnable, as outlined in our return policy. Please feel free to reach out to our team directly if you have any questions!
Best,
The JB Team
Their clothes are stiff.
Their clothes are stiff uncomfortable material. They also will charge a shipping fee for any returns, just be aware of that. One of the shirts I got was a cute fit but crop is super short where like if you lift your arms your bra shows, even though fit is baggy. Ultimately decided to return due to stiff uncomfortable material.
30 March 2026
Reply from JOAH BROWN
Hi Grace,
We're sorry to hear the fabric wasn't what you expected! Some of our vintage inspired pieces go through a dye process that can make the fabric feel a bit stiffer upon arrival, but this softens with wear and washing! Additionally we do offer free return shipping for size exchanges and store credit. A $8 return shipping fee is deducted from your refund value when a return for a refund is made. Please don't hesitate to reach out to our team if you have any questions!
Best,
The JB Team
The clothes are for my 6’1” 155 lb…
The clothes are for my 6’1” 155 lb former world class athlete wife. She rocks them. Did I say she’s 73 years old?
We both love the fit, look and your world class customer service!
30 March 2026
Reply from JOAH BROWN
Hi Robert,
We are so happy to hear that both you and your wife love your JOAH BROWN pieces and that you had such a great experience with our customer service team!
Best,
The JB Team
Love the clothes
Love the clothes. She looks great and the customer service is always amazing. Thank you thank you thank you
30 March 2026
Reply from JOAH BROWN
Hi Micheal,
Thank you for your kind feedback! We are thrilled to hear you always have such a great experience with our customer service team and that your wife loves her pieces.
Best,
The JB Team
Love the clothes
Love the clothes, easy to order, quick to deliver, easy to exchange or return.
30 March 2026
Reply from JOAH BROWN
Hi D,
We are so glad to hear you had such a great experience shopping with us. 🖤
Best,
The JB Team
I love this brand and I love everything…
I love this brand and I love everything that they do. It’s all top quality.
30 March 2026
Reply from JOAH BROWN
Hi Alisia,
We are so happy to hear your love for JOAH BROWN!
Best,
The JB Team
Reply from JOAH BROWN
Hi Robbie,
Thank you for your kind feedback! We have been sure to pass along your request to our production team in hopes of more colors being offered in the future.
Best,
The JB Team
Tge quality of the items are not really…
Tge quality of the items are not really good, quite disappointing as the price does not match the items I bought,
26 March 2026
Reply from JOAH BROWN
Hi Laila,
Thanks for choosing JOAH BROWN. We're sorry to hear some items didn't meet your expectations. We take quality concerns seriously, as all our garments are carefully crafted in small batches. Our team is always available to provide more information on fabrics, fit, and styles prior to purchase. Please don't hesitate to reach out to us!
Best,
The JB Team
Fast delivery
Fast delivery. The quality of the clothes !! Leggings are butter. Tops I’ve had over a year I’ve worn while being 8 & 9m pregnant & they’re still intact. I can still wear them after the 35lb difference after pregnancy.
26 March 2026
Reply from JOAH BROWN
Hi Emily,
Thank you for your kind feedback! We’re so happy to hear you love the quality and that your pieces have lasted through so much. We can't wait to see what you try next. 🖤
Best,
The JB Team
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