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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful, making the overall experience enjoyable and tailored to individual needs. People frequently highlight the exceptional service, noting the instructors' patience, encouraging demeanor, and ability to make the experience fun and informative. The product, a full-motion flight simulator, is described as incredibly realistic and immersive, with many reviewers feeling as though they were in a real plane. The location is also seen as accessible and easy to find. Consumers often mention that the experience is well-paced, challenging, and provides a wide range of flight scenarios, from different airports to varying weather conditions. Many consider it an excellent gift and a memorable experience, particularly for those with an interest in aviation, and express a strong desire to return.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently describing it as amazing, realistic, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the instructors and... See more

Service

Customers had positive experiences with service. Many reviewers describe the service as professionally run,... See more

Product

People report positive experiences with the product. Many customers received the simulator experience as a... See more

Location

Reviewers highlight positive aspects of location. Customers appreciate the venue in Frome for being easy to... See more

Based on these reviews

Rated 5 out of 5 stars

I did a Fear of Flying session today and I loved it! It so realistic and during the first take off, I felt the familiar fear but because we were able to do it several times, that quickly passed and I... See more

Rated 5 out of 5 stars

First time sim flight, 90 min fantastic experience. Once going down the runway at Gatwick you soon forget you are in a small industrial unit. Crashed at Gatwick, landed successfully at Gatwick, with 2... See more

Rated 5 out of 5 stars

Had a really great time. Had the 1 hour simulation experience with Victor who is an excellent instructor. Took off and landed at Gatwick, Male in the Maldives and Innsbruck. Initially it feels quite o... See more

Company replied

Rated 5 out of 5 stars

My 13 y/o daughter and I spent an hour in the simulator, as I really want to give her a wide range of experiences on which to base her future career choice. This certainly fit the bill, as it was both... See more

Rated 4 out of 5 stars

The staff made are really nice chaps,very friendly. My son Harley hasn't stopped talking about his lesson,and sitting as a passenger watching it was just like the real thing and breath taking. Thanks... See more

Rated 5 out of 5 stars

I really can’t recommend this highly enough. The instructor was brilliant, friendly, reassuring, patient and with just the right balance between hands-on and gentle coaching. The full motion simulator... See more

Rated 5 out of 5 stars

Wow! Yesterday was probably the most incredible finale to a Birthday I’ve ever had. It was a 2 hour experience flying a A737 800 full motion simulator with Joe a young Ryan Air pilot! My wife excelled... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience! I was observing from the jump seat while teenage son had his session. Really friendly staff. Fantastic tuition - well-paced; responding really well to his needs and ability; and... See more

Rated 5 out of 5 stars

We took our daughter today for a half hour experience and it was brilliant! The simulation of flying is amazing, my daughter was absolutely buzzing afterwards. The instructor was lovely and not overbe... See more

Company replied

Rated 5 out of 5 stars

Thank you very much my Son was super excited to do this ! He has been trying on flight simulators but this one has been the best experience! Definitely we will book again ! You were very prompt and... See more

Rated 5 out of 5 stars

It has always been on my bucket list to have a go at flying a commercial jet. So found this great company,JetEx, in Frome, who offer packages to experience their fully realistic Boeing 737 s... See more

Rated 5 out of 5 stars

What a great experience - Staff are excellent and ensure you get the most out of the brilliant simulator. You cannot believe that you are still in an industrial unit in Frome! Did a few circuits at... See more

Rated 5 out of 5 stars

Attended today with my son who is 12 years old. It was well worth the visit for this experience. The set up of the simulator was top class and the instructor Simon was great and gave just the right am... See more

Rated 5 out of 5 stars

I'm autistic and love planes - this was a birthday present and I absolutely had the best time ever. Mats was immediately so welcoming and friendly, was very clear in all instructions and I really ca... See more

Rated 5 out of 5 stars

I did a two hour flight (3 flights, within the time, in actuality) and it was great. I'm extremely afraid of flying and I didn't know how I'd react to the feeling of the simulation. The whole experi... See more

Company replied

Rated 5 out of 5 stars

What a fantastic experience! It was so realistic I forgot I was in a simulator. Mats the instructor was such a lovely friendly guy and a perfect co pilot who gave great positive feedback during the... See more

Rated 5 out of 5 stars

Brilliant experience, felt like the real thing, even got my usual pre takeoff collywobbles and forgot I was in a simulater. Instructor was great, even though I crash landed twice ! If you love everyt... See more

Company replied

Rated 5 out of 5 stars

This was a birthday gift for my husband (aviation enthusiast!) and it was perfect! JetEx provides a unique, realistic flight experience and to have such a facility in the area is fantastic! Romek gre... See more

Rated 5 out of 5 stars

Well organized and very helpful. Everything worked as it should. It was a gift for my partner who had never done anything like it before. The former pilot gave clear clear and useful information... See more

Rated 5 out of 5 stars

Wow, what an incredible experience with JETEX. Bought as a Christmas present for my 12 year old son - a 30 minutes experience in the simulator to aid future career choices. He absolutely loved it! Vic... See more

Rated 5 out of 5 stars

Amazing. I only did half an hour as a taster but will definitely be back for more. Really enjoyable. Amazing instructor who explained everything perfectly and the actual flight was so realistic,... See more

Rated 5 out of 5 stars

Took my Grandson for a 13th birthday treat and he thoroughly enjoyed the whole experience. His pilot was really friendly, helpful and patient and Joseph can't wait to go again. Happy to recommend.

Rated 5 out of 5 stars

My sister and I shared a 4 hour session and it was awesome! Joe the instructor was fantastic, really helpful, good fun and knew exactly when to help and when to let us figure it out. He sat behind all... See more

Rated 5 out of 5 stars

I had an hours flight with Xavier,wow what an experience. From the moment I sat in the cockpit,I discussed my fear of flying to Xavier,and he explained everything, why I felt like I did. The graphic... See more

Company replied

Rated 5 out of 5 stars

What a fantastic time we had with JETEX! I gifted my 12-year-old a 30-minute simulator session for Christmas, hoping it would inspire potential career paths. He was thrilled! Victor, his instructor, w... See more

Rated 5 out of 5 stars

I had a great time. The orientation was quick and my instructor was super good a figuring out my level and interests. He taught me a lot and had excellent knowledge of the plane and the places we flew... See more

Company replied

Rated 5 out of 5 stars

Really friendly and welcoming staff, I bought a 2 hour trip for my nephew who LOVED IT. I went in the cockpit for a bit and even that was amazing. Joe the instructor, was brilliant. A really amazi... See more

Rated 5 out of 5 stars

This was a birthday present and it was the best present i have ever had. the experience was memorable exciting and realistic with an experienced co-pilot. If you like flying then this is the place to... See more

Company replied

Rated 5 out of 5 stars

Thanks to a great afternoon. Me and brother had an hour each running together. Our instructor was so informative and made it so interesting. The simulator was so realistic and the choice of different... See more

Rated 5 out of 5 stars

Today we had a great flight experience at the simulator in Frome with JetEx. Right from the start there was a friendly welcome. We had a 30 minute simulator experience which was enjoyable and educ... See more

Rated 5 out of 5 stars

I’m thinking about becoming a pilot one day, and my time in the full motion simulator at JetEx was absolutely amazing. It was so realistic — it genuinely felt like I was inside a real jet. From... See more

Rated 5 out of 5 stars

This was my first experience in a flight simulator. Having compared reviews with others around the country I decided this was most likely the best option, and I stand by that decision. The fact... See more

Rated 5 out of 5 stars

This was a birthday present and was one of the best ever. The experience was so realistic and I was buzzing throughout the time. Experiencing the take off and landing was exhilarating and the tuition... See more

Company replied

Rated 5 out of 5 stars

An absolutely fantastic experience. Excuse the pun but the 2 hours flew by. Victor was a great instructor/co pilot and explained everything clearly and concisely. With the full motion it felt just lik... See more

Rated 5 out of 5 stars

An excellent experience. My son really enjoyed it and it was also brilliant to watch. Very friendly and informative and fun. Highly recommend

Rated 5 out of 5 stars

Amazing experience, I would thoroughly recommend to anyone with an Interest in flying or not! Victor who was my instructor / pilot monitoring was superb and really brought the 3 flights to life addi... See more

Rated 5 out of 5 stars

As a frustrated wanna-be commercial airline pilot from my school days, until now I had only experienced three trial flights in a Cessna from a local airfield. To celebrate a recent birthday my wife an... See more

Rated 5 out of 5 stars

A really hidden gem of a company. After a very friendly welcome by Romek I met Matts who was to be my instructor for the 1 hour experience. Matts is a fomer SAS pilot and is extremely knowledgeabl... See more

Rated 5 out of 5 stars

This was a present for my Dad who loved it. The team at JetEx were really friendly and allowed Dad to choose where to takeoff from and then moved to a 2nd airport for another go. It's a brilliant sim... See more

Rated 5 out of 5 stars

This flight simulator experience was really very good indeed. It was very immersive and I immediately felt that I was actually flying a jet. The instructor was superb and my hour literally flew past.... See more

Rated 5 out of 5 stars

What a fantastic experience! The hour absolutely flew by and the instructions calmly given by an excellent pilot. The variety of take off and landings in daylight, at night and with and without instr... See more

Rated 5 out of 5 stars

Tucked away in a trading estate in Frome is this terrific aviation experience for budding airline pilots of all ages. Featuring a full motion Boeing 737 flight deck complete with surround visual gra... See more

Company replied

Rated 5 out of 5 stars

2nd visit with my grandson. Thoroughly enjoyable experience, continues to fuel his wish to become a pilot in the future. Very friendly, knowledgeable staff. Highly recommend

Rated 5 out of 5 stars

Nice venue, great instructors, quality experience. Super fun and insightful. Well Well worth a visit. You might be the next Maverick 😂

Company replied

Rated 5 out of 5 stars

Had a fantastic birthday treat at jetex Frome people were very helpful and welcoming best experience I've ever had thank you so much

Company replied

Rated 5 out of 5 stars

I had a 90 minute session - fantastic fun. Victor was an excellent instructor - taking on board my requests for flight experiences. I would definitely recommend

Rated 5 out of 5 stars

This was my first ever experience at a flight simulator, and I found it absolutely amazing, so life like and accurate, a couple of hiccups during landing, but managed it. Can't wait to go back and do... See more

Rated 5 out of 5 stars

Me and a friend purchased two 1 hour slots back to back. We both took turns over the two hours to be 'pilot flying' and 'pilot not-flying' - in the left and right seats. I have some real world (light... See more

Rated 5 out of 5 stars

Terrific! A great experience. My second time here but won’t be the last! Instructor Victor was really helpful and informative. Recommended!

Rated 5 out of 5 stars

Great experience for 13 year old. Friendly people, great tech, the boy was thrilled ! Might even go back !!!


Company details

  1. Aviation Training Institute

Written by the company

Full Motion Flight Simulator Experience JetEx, operates an ultra high-fidelity full motion Boeing 737 flight simulator. Since opening in 2022 JetEx has delivered unique flight experiences to professional pilots, aviation enthusiasts and thrill-seekers in a professional standard 6-axis jet simulator.


Contact info

4.9

Excellent

TrustScore 5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 13 y/o and I spent an hour in the simulator…

My 13 y/o daughter and I spent an hour in the simulator, as I really want to give her a wide range of experiences on which to base her future career choice. This certainly fit the bill, as it was both fun & informative. We got a glimpse into the life of a commercial pilot. Will she choose this direction for herself? Who knows, but she's certainly a little more informed than she was a week ago. Victor was friendly & helpful and really helped us get the most of our time at Jetex. Highly recommended.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Simply a sublime experience

My wife surprised me with a voucher for this experience, knowing how much I love anything about aviation – from the beauty of the feeling you experience when you are 30,000+ feet to the materials used in the nuts and bolts that keep together these engineering marvels that we simply call planes.

Upon arrival, Joe welcomed me, and then I realised that he will be the ‘pilot monitoring’, as I will be the ‘pilot flying’, which felt very empowering, even though I had never that such thing before. Initially, I expected to be sitting in the First Officer’s seat (the right one), but nooo… I was kindly asked to join the Captain’s seat (the left one), which again gave me an interesting feeling of curios anxiety, combined with sheer fascination of being trusted with the plane.

In hindsight, not reading anything on their website about them, and just solely focussing on getting the voucher booked, added to the whole experience, making it even more fascinating, not knowing what to expect.

I had previously read about aviation, planes, and their primary and secondary surface controls, together with all the other systems, it was simply lovely to chat to a licensed commercial pilot and feel almost on the same level in terms of knowledge (not skills, of course!).

Joe talked me through the various things that we will be doing in-and-out of Bristol airport, and he was surprised by how quickly I managed to pick things up, get the aircraft under control, trim it, and then execute the various interesting thing – flying over Bristol to get a hang of the controls, touch and go, engine failure, going around with an engine failure and flying solely based on the instruments given the low visibility scenario.

Even writing this, I get absolutely mesmerised by the feeling I had in that moment, because I had dreamed for a long time of getting to experience flying… this is how astounding this simulator experience was!
Joe, the real pilot, mentioned that the feeling the simulator provides is remarkably similar to what you would experience in the real plane, which added to the whole experience to be simply sublime!

I am looking forward to flying again with them! (you get priority boarding and seats, and the best view by default, no commercial airline can beat that!)

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, felt like the real thing, even got my usual pre takeoff collywobbles and forgot I was in a simulater. Instructor was great, even though I crash landed twice !
If you love everything about planes and flying you will love this, a great professional experience, would definitely do again.

7 October 2025
Unprompted review
JetEx Simulation logo

Reply from JetEx Simulation

Thanks very much for the great review, glad you had a good time in the sim! Most people have at least one questionable landing in a session...
Thanks very much for sharing your experience. Hope to see you at JetEx again soon.

Rated 5 out of 5 stars

Amazing! Wish I had done it for longer.

Amazing. I only did half an hour as a taster but will definitely be back for more.

Really enjoyable. Amazing instructor who explained everything perfectly and the actual flight was so realistic, even including turbulence!

Will definitely be back!

13 September 2025
Unprompted review
Rated 5 out of 5 stars

The nearest thing to flying a real Boeing 737

A really hidden gem of a company.
After a very friendly welcome by Romek I met Matts who was to be my instructor for the 1 hour experience. Matts is a fomer SAS pilot and is extremely knowledgeable on the B737-800 and made me feel so at ease on the fight deck. Having experienced other simulators in the past, until now, I have never had the opportunity to fly a full motion simulator; what an experience it was; just like being in the air!
I had a wonderful time flying circuits from Gatwick both at night ans in the day, with and without autopilot assistance, turbulence, and closing off with a landing at Skiathos airtort (JSI) which has an extremely short runway with hills on each side and ea at each end with no runoff; managed to land and stop without getting my feet wet!
What a great hour I had at JetEx and would thoughly recomend to anyone who wanting to experience the nearest thing to flying a real 737.
Thanks to Romek and Matts for a fantastic and very special experience.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Good gift for grown ups!

Well organized and very helpful.
Everything worked as it should.
It was a gift for my partner who had never done anything like it before.
The former pilot gave clear clear and useful information and made it a great experience and good fun.
It was very realistic.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent flight simulator experience

This flight simulator experience was really very good indeed. It was very immersive and I immediately felt that I was actually flying a jet. The instructor was superb and my hour literally flew past. I will definitely be doing this again. Excellent!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Attended today with my son who is 12…

Attended today with my son who is 12 years old. It was well worth the visit for this experience. The set up of the simulator was top class and the instructor Simon was great and gave just the right amount of guidance… we took off and landed at Bristol, Gatwick and New York. We both recommend.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience - Staff are excellent and ensure you get the most out of the brilliant simulator.

You cannot believe that you are still in an industrial unit in Frome! Did a few circuits at Bristol and then landed a few times at Cardiff. All in 60 minutes!

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Superb from Beginning to End

I really can’t recommend this highly enough. The instructor was brilliant, friendly, reassuring, patient and with just the right balance between hands-on and gentle coaching. The full motion simulator is superb and completely involving. I’m sure I heard screams from the passenger cabin as I made a late altitude adjustment on approach to Palma de Mallorca 06L. Thank you for a great time - I’ll definitely be back.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

My Jetex experience.

This was my first ever experience at a flight simulator, and I found it absolutely amazing, so life like and accurate, a couple of hiccups during landing, but managed it.
Can't wait to go back and do it again,would recommend it to anyone, the staff are so friendly and knowledgeable, they also let my son have a go at working some of the controls, well worth the money, so come on everyone get out there and do it, Thank you to all the staff at jetex for an amazing experience.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Thank you very much my Son was super excited to do this ! He has been trying on flight simulators but this one has been the best experience!
Definitely we will book again !
You were very prompt and on the clock 3:35 Sharp Mat was excellent and educated my son on lot of aspects of flying and science behind.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Passenger perspective

Fantastic experience! I was observing from the jump seat while teenage son had his session. Really friendly staff. Fantastic tuition - well-paced; responding really well to his needs and ability; and adding challenge and variety all the time. The simulator itself was so realistic - I had to close my eyes and brace for the first landing!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic experience

What a fantastic experience! The hour absolutely flew by and the instructions calmly given by an excellent pilot.
The variety of take off and landings in daylight, at night and with and without instrument assistance made for a very exciting hours flying experience not to be missed.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

A Truly Fantastic Experience!

As a frustrated wanna-be commercial airline pilot from my school days, until now I had only experienced three trial flights in a Cessna from a local airfield. To celebrate a recent birthday my wife and family gifted me with a 90 minute flight in the JetEx simulator. To say that it was an experience that I will never forget is an understatement. My friend who came with me and I were treated to coffee and biscuits in the lounge prior to entering the flightdeck and wow - was it impressive! Taking the captains seat I was given so basic instructions by my instructor before setting off. I then experienced what I can only describe as truly amazing piloting us on a number of flights from my local airport to Gatwick, take-off and landing at Alicante and (as more of a challenge I was told) a trip out and back from Innsbruck with snow covered mountains all around us. If you want an experience that would be hard to better, go and do it yourself... you will not be disappointed!

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Experience to be tried

I visited with my 18yr old grandson, I have now been to two other companies that provide the fixed base, but thought i would give this one a try as nearer to me, Yes it was a little more expensive, but the experience was a world away from the others, We were greeted and a conversation on what we had done before, i am by no means an expert, but once in the simulator i did a take off and landing with my instructor from Gatwick(Who was very knowlegable and was bombarded with questions from us) BUT what surprised me was that he then moved out of the first officers seat and my grandson was alongside me, We had booked 1hr each, but we were able to take it in turn with Take off and landing in a wide choice of airports (Which we were not in others) Obviously the instructions came from our instructor who used a laser pen to guide us to the settings from behind.
Brilliant day out (Beefeater opposite) We i am sure will be back.
Try it you will not be disappointed.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

Really friendly and welcoming staff, I bought a 2 hour trip for my nephew who LOVED IT. I went in the cockpit for a bit and even that was amazing. Joe the instructor, was brilliant. A really amazing experience. Highly recommend, thank you JetEX. Yes, not cheap, but memories are everything... and worth every penny.
Thank you!! Sam and Ethan

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

First time sim flight, 90 min fantastic experience. Once going down the runway at Gatwick you soon forget you are in a small industrial unit. Crashed at Gatwick, landed successfully at Gatwick, with 20 mins left flew over Himalayas and landed at Kathmandu. Friendly, knowledgeable staff with the experience tailored to your needs. Wish I had one in the garage.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Present for my Dad

This was a present for my Dad who loved it. The team at JetEx were really friendly and allowed Dad to choose where to takeoff from and then moved to a 2nd airport for another go.
It's a brilliant simulator.

23 June 2025
Unprompted review

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