Jenny Fashion Reviews 415

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

1.2

Bad

TrustScore 1 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS. I ordered a suit on January 2, 2025 for 49.95 euro. Half an hoor later I wanted to cancel the order, but according to Jenny Mode this was no longer possible because the order had already processen. Until today I havenstad received anything. I have sent several mails and asked for a refund. The reply alwaar indicate that refund is not possible and I have to be patiënt. I am done with these scammers. So please do not place orders on this website.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY ANYTHING HERE! SCAMMERS!

DO NOT BUY ANYTHING HERE! SCAMMERS!
They are DROPSHIPPERS and if you want to return your package you must send it to Chine with a Track and Trace code which costs at least EUR 26,- and they claim never having received the package. After lots of mails they offered a first 40% refund but they didn't pay it back and stating that there is a technical issue with their payment system.

I now contacted NietBezorgd.nl and hope they can get my money back. I also learned from them that according to ACM rules Dutch webshops (like Jenny-Mode) are not allowed to give a return address in a foreign country. So Jenny-Mode does not comply with the rules!!!

10 January 2025
Unprompted review
Rated 1 out of 5 stars

They do dropshipments

They do dropshipments. So you order through Jenny Mode but get a package from China. You can better order through Shein or Temu since Jenny Mode does the same. And if you want to have your money back from Jenny Mode when you are not satisfied about the quality they offer you a 25% discount or you need to send it back to China what will cost you around 20EUR. I refused to give them the satisfaction and paid the money to send it back so that i can get a refund. DO NOT BUY FROM THEM!!

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Hoți, Hoți, Hoți

they are scammers, they lie and talk to you, I paid 100 euros for the jacket, I received nothing, only worthless words, I have already filed a report with the police

8 December 2024
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

Please do not buy from this company. Purchased a mac, advertised as Zara product, which is not. The quality is so bad that I would not wear it, colour not as advertised and it costed 64 euros. Advised to send back to China for 20-30 Euros ( you pay yourself) or refund of 25% from the price!! Lesson learnt!!

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy there

I am extremely frustrated with Jenny Mode. I ordered a jacket on September 14th, and nearly three weeks later, I still haven't received it. The tracking information falsely states that it was delivered, but I have received nothing.

Customer service has been unresponsive, and I feel misled by this company. I advise others to avoid purchasing from them, as their service is severely lacking. I will be reporting this issue to consumer protection authorities.

14 September 2024
Unprompted review
Rated 1 out of 5 stars

WARNING - SCAMMERS- OPLICHTERS

I have placed a review before to warn people to NOT BUY FROM THIS place. They received my refund in May 2024 and still 12 September have not received my refund, their phone lines dont work and they are unavailable. I have now reported them to the police. I will continue to review and email them. This is scammers, they send you an item that looks nothing like the item purchased and when you return it you never receive your refund. Look at all the people writing reviews that they never received there refund. Disgusting behavior! 18/09/2024 a person named Emma contacted me through an automated message said someone will assist, received this message before. All a big scam, I still have not received my refund. Update 13 October still no refund on following up they are now claiming they have not received my item (I have on email they have received it and my tracking number from post.nl confirms it) I will continue updating the this review hopefully it saves someone money from these scammers.

26 May 2024
Unprompted review
Rated 1 out of 5 stars

Do not order or pay

Do not order or pay - reason when they do not deliver they do not pay back your order - i wait since july for orders Jenny-Mode15558 & #Jenny-Mode15648!
Oh yes each time polite reply on my mails but no action in reality!

28 July 2024
Unprompted review
Rated 1 out of 5 stars

Dropshippers. I have never felt this way before

I have never felt this way before. What I ordered came directly from Aliexpress. I already had my doubts before I placed the order, but stupid me did it anyway. I have never seen such bad quality shoes. Not to talk about the obvious packaging coming fron some container from China. Terrible mistake buying here. DROPSHIPPERS’ site.

19 June 2024
Unprompted review
Rated 1 out of 5 stars

Return to China on your own expenses

I order a dress. On their site they have address in Nederland.. when you ask for return they ask you to sent the dress to China on your own expense.. is not legal. Be careful! Do not order from this site.
#Jenny-Mode14913

16 June 2024
Unprompted review
Jenny Fashion logo

Reply from Jenny Fashion

Hoi Tatiana,

We willen je graag beter helpen en je probleem zo snel mogelijk oplossen, dus geef ons je bestelnummer en ons supportteam zal je graag helpen dit probleem op te lossen en voor een bevredigende oplossing te zorgen.

Bedankt voor je begrip en geduld.

Rated 1 out of 5 stars

DONT ORDER HERE

I have tried to contact Jenny Mode via email and phone number multiple times with no luck. Now I saw the various complaints about it being a scam website. I want to return my items and I'm not receiving any answer!! Can we all submit a claim against this website?

12 June 2024
Unprompted review
Jenny Fashion logo

Reply from Jenny Fashion

Hallo Cata,

We begrijpen hoe frustrerend dit moet zijn en willen ervoor zorgen dat je probleem snel wordt opgelost. Kunt u ons uw bestelgegevens geven, inclusief uw bestelnummer en eventuele relevante traceerinformatie? Dit zal ons helpen uw bestelling te vinden en het probleem direct op te lossen.

Zodra we uw gegevens hebben, zal een lid van ons supportteam persoonlijk contact met u opnemen om u te helpen dit probleem zo snel mogelijk op te lossen. Bedankt voor je geduld en begrip.

Rated 4 out of 5 stars

A solution was reached!!👍

Mijn review was eerst erg streng, maar de webshop zocht een oplossing, eind goed al goed!

I wrote a bad review at first, but after customer service contacted me they solved the problem!
All's well that ends well!

14 June 2024
Unprompted review
Jenny Fashion logo

Reply from Jenny Fashion

Hartelijk dank voor het bijwerken van je beoordeling, Michel! 😊 We zijn blij dat we het probleem konden oplossen en de zaken voor je konden omdraaien. Uw tevredenheid is onze topprioriteit en we zijn er altijd om u te helpen.

Als je nog iets nodig hebt, neem dan gerust contact met ons op. Nogmaals bedankt! 🙌🌟

Show reviews in all languages. (415 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look