JDWilliams Reviews 

Made an order on the site that went through fine, than as soon as I complete the order I go to my account and check the order and lo behold the order has been cancelled immediately but they have taken payment from me, guess I won't be seeing that until 5 working days later. Yeah id avoid this scam site from now on.

Great price, great service. Trainers arrived promptly.

My experience has been wholly positive. I’ve had some lovely furniture from them. Delivery price is very reasonable.
I’ve had to send something back and it was easy to contact customer services and the return was as easy as could be.
Had to contact customer services about another issue and they replied promptly and resolved the issue.

Since the company was taken over, I have noticed a vast difference and not in a good way. Their website is awful and difficult to navigate. They hardly ever have sales whereas before, it was a regular thing. Always out of stock of certain sizes. Also, they are really expensive now. They need to get back to basics and how they were before they were taken over in 2025. I hardly buy from them now.

I think they probably sell a lot of things I would be interested to buy but sadly it is impossible to navigate their website ... you can spend about half an hour trying to click on an option .. in the end you just give up, don't have this problem with any other website except Simply Be which is the same company.

Appalling customer service. Used chat which is just a cut and paste answers exercise. Evri have lost my parcel, I have an email from them confirming. JD Williams insist on waiting until 5 days,working days or consecuting days depends who you speak too before looking into a "possible " refund. Evri have notified them but will not do anything until they deem enough time has passed. They will then escalate to look into it. Constant delaying tactics to ensure they keep your money as long as possible. What is there to look into,Evri confirm they have lost it!
Nightmare to deal with so I will be closing my account, not that they will be bothered as customers seem to be an inconvenience .0 Stars should be possible

Absolutely hopeless customer service from Robyn-Leigh Viegeland. I have a product bought as a wedding present that i required a copy of the instruction manual as i had misplaced is during a house move.

It was almost robot like customer support despite being a live agent...'give me your account number' - it was a gift and i only wanted the pdf of the instruction manual... any question i met they weren't able to give me an answer and then i was cut off while in the middle of writing a message.

I shall definitely not be ordering from this company in the future if this is the after sales and cannot send a simple product PDF without all these details required!

In 2024, they have been scammed by delivering something to an address I moved out of 5 years ago in 2021. The now set ACI debt collectors on me despite having no evidence so its clear they do not check that an identity is valid and are an untrutworthy company. Use at your peril. UPDATE I raise a complaint but they continue to bully so can only advise everyone to both report to the Ombudsman and seek legal help

This company are so terrible . The chat agents , the speaking agents and so called higher agents. Very rude disrespectful very big egos . They do not want to listen to the problem only shout at you , that you are wrong and listen ! Seems I upset someone , now vengeance is sending me txts, emails , changing my account statements . I wonder what sort of company they are . Small office big egos syndrome ! No social skills no manners - nothing ! I do not want any letters or txts from JD Williams ever again . I hope they go out of business very soon

What a dreadfully poor website.
I clearly enter POLO SHIRT and it recognises what I want. I choose size etc and what does it display??
T SHIRTS!
Don't worry guys, you have plenty of excellent competition.

Easy steps follow

Easy to pay online

Easy and professional

Just paidv£50 by phone 2 hrs later got phone call to say payment over due what do they expect when you don't get paper bill anymore don't think I'll order again from this company

Easy to use and simple

Terrible customer service, antiquated system. Unable to deal with the issue. Their 3rd party courier Arrow XL is just as bad!

This is the first time I’ve ordered from JD Williams, never received my order (was a click and collect) tracking showed it was still in transit when I went to report this was told to contact Evri which I did who eventually after 3 weeks said it has been lost in transit. I have never been refunded so I am currently going through my bank to try and get my money back

Scam company, unable to fix defraud of a family member's account, account set up in mother's details and they were unable to stop or block emails