JDWilliams Reviews 

Very happy with this

My order is always right & quick delivery making a payment online is so easy too

Have given up on this company and will close my account after having been a long term customer. Their recent ‘upgrades’ to their website are atrocious. Search function doesn’t work. You spend ages looking for an item you know they stock, to be stonewalled at every turn. Their customer service appears to have been outsourced to South Africa, and they just do not give a damn about the service they offer, which isn’t even second-rate. Dreadful experience with them. Returned items aren’t refunded either, so beware.

I purchased 2 armchairs from this company , ive had the chairs for 9 weeks and quite frankly they are diabolical, the firmness has gone out of cushions , the inserts of cushions have been ripped and glued before I got them only discovered this when wanted to wash covers . They sent a furniture "expert" to examine the chairs whom agreed with me that the armchairs should have lasted longer than 9 weeks ! However his report said nothing wrong with the manufacturering of the chairs therefore tough luck get on with it ! My words not theirs , so ive wasted over 500 pounds and now we have nothing to sit on as they are so uncomfortable its unbearable . I am totally disheartened by the service I have recieved from JDWilliams and their lack of empathy .

Paid for next day delivery and item didn't arrive contacted customer services and was told I have to wait 5 days !!!! How can you charge me for next day delivery then tell me to wait 5 days,what a rip off, will never use j d williams again

I rarely leave reviews, but this has been one of the worst customer service experiences I have ever had.

I ordered a Habitat Malta Corner Sofa Set from JD Williams on 20 June because the advertised delivery date of 29 June meant it would arrive in time for a family event on 5 July.

The delivery was delayed without explanation and, as a result, we had no furniture for the event we had specifically purchased it for.

When the order finally arrived on 6 July, it was unusable. Instead of receiving the two different packs required to assemble the furniture, both boxes contained the same pack.

From that point onwards, the customer service was even more disappointing than the delivery. I was repeatedly told to wait for updates, my complaint was escalated multiple times, and I was promised management callbacks that never happened. Every time I contacted JD Williams, I was given another promise and another waiting period, but no one took ownership of the issue.

After finally reaching the Executive Complaints Team, the proposed resolution was simply to collect the incorrect goods, refund the money they had been holding since 20 June, and suggest that if I still wanted the furniture, I should place a completely new order.

In other words, after three weeks of delays, missed commitments, unusable goods, and hours spent chasing a resolution, I was expected to start the entire process again.

Mistakes happen. What defines a company is how it responds when things go wrong. Unfortunately, JD Williams consistently failed to communicate, failed to honour its commitments, and failed to provide the level of customer service that any reasonable customer should expect.

I cannot recommend JD Williams based on my experience.

I find their payment approach harassing and aggressive. My payments are never late. Yet I am told to PAY NOW. I get constant reminders of their LATE FEE. Why do I have to receive this type of mail when I pay my account? I got a letter saying pay your account NOW but it was weeks away. It becomes distressing for a person who is very careful with their accounts and makes sure it's up to date. I approached them with a complaint and they felt they had not done anything wrong. I regret opening an account with them and I wouldn't advise it at all. The person that answered my complaint said ' we cannot honour your complaint we have not done anything wrong'. They also tried to phone me when I had notified them that I am deaf. Just awful.

Two parcels in the space of two weeks have not left the the local depot, all currently considered lost in transit. I implore anyone ordering online to avoid retailers like this, that use Evri. After the first parcel was lost, rather than issue a replacement I had to purchase it again myself incurring futher costs. Multiple phone calls and escalations have yielded nothing except extended 'investigations' resulting in no outcome. They are a complete shambles of a company.

They charge you interest and £12 late fees. The quality of clothing is extremely poor which fades very quickly avoid buying clothes from this company . When rang to complain about the high interest charge they were taking without me realising which means you dont clear your balance

Disgraceful service. Customer service non existent. Have cancelled my account.

All was good

Easy to use. Completion speedy.

I am absolutely appalled by the service I’ve received from JD Williams.

My fridge freezer has been faulty for nearly three weeks now, and despite repeatedly contacting customer services, the issue still hasn’t been resolved. Being without a properly working fridge freezer isn’t a minor inconvenience—it’s an essential household appliance that I’ve been paying for but haven’t been able to use as intended.

The customer service has been just as disappointing as the product. I’ve been passed from one person to another, given no sense of urgency, and left chasing for updates instead of being offered a proper solution. It feels like once they’ve taken your money, they have very little interest in actually helping when something goes wrong.

Waiting nearly three weeks for a resolution is completely unacceptable. I’ve had the stress of wasted food, the inconvenience of not being able to store groceries properly, and the frustration of constantly having to follow up myself.

I would not recommend JD Williams based on this experience. If you’re considering buying an expensive appliance from them, I’d think twice. When things go wrong, don’t expect efficient customer service or a quick resolution. Extremely disappointing from start to finish.

I'm now buying one from another retail as irecuse to give this company money.

I have been a customer for a very long time. Ordered a two pack of premium briefs, only one arrived. Customer Services offered a 50% refund which I refused and said I just wanted a second pair. Agreed to return and agent reordered. Second parcel arrived and again, only one pair! It actually states one pair on the box. No choice in the matter, automatic 50% discount applied so stuck with just one pair. Clearly a packaging issue but lack of understanding/combined with poor comprehension of English means I have given up trying, will again return the one pair and buy elsewhere.

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⭐☆☆☆☆ 1 Star

I have never experienced such a frustrating and poorly handled complaints process.

What started as a cancelled order has turned into weeks of receiving contradictory explanations and generic responses.

Throughout my complaint, I have been told:

* My card was declined.
* The item was out of stock.
* No payment was ever requested from my bank.
* A release code was sent to my bank.
* Then I was told yet again that my card was declined.

These explanations simply do not add up.

I contacted my bank, who confirmed there was no issue with my card, and I provided JD Williams with both proof of payment and my bank statement as evidence. Despite this, they continue to ignore the evidence I have submitted and simply repeat that my card was declined, without explaining the obvious contradiction.

I have repeatedly requested a callback from a senior manager, but instead I continue to receive what appear to be copy-and-paste template emails that fail to answer my questions or address the evidence I have provided. It genuinely feels as though nobody is properly investigating my complaint.

This is no longer about a cancelled order. It is about poor customer service, a failure to properly investigate a complaint, contradictory information from multiple advisers, and a complete lack of accountability.

Based on my experience so far, I fully expect JD Williams to respond to this review with another generic template apology rather than addressing the evidence, answering my questions, or arranging the manager callback I have repeatedly requested.

Time wasting!

Quick update - 2 weeks later I am still waiting for a manager callback - several replies state within 48 hours a manager will get in touch.

Very easy to use and so easy to make a payment.

Paid for next day delivery £5.95 save your money doesnt happen and they are not interested told me to wait 5 days taking money dishonestly

I have had multiple fraudulent accounts opened via JD WiIliams brands. This demonstrates their security procedures are sub-par, and have not been fixed over the last 4 months.

I'd advise strongly against purchasing from any of the JD Williams businesses.