JDWilliams Reviews 

Absolutely appalling service. A parcel which was estimated to be delivered nearly a week ago has not even been dispatched. JD Williams make it very awkward to contact them, demanding account numbers and order numbers when you attempt to get in touch which they have not even provided - bizarrely - when did you ever order something and not get an order number?

My advice is steer clear, this company clearly cannot be trusted. I will be pursuing a refund via my credit card company.

Very satisfied Very well easy to understand

Good to us everything

Paying online has been very helpful as living in a rural area makes it very straightforward for me.

DO NOT BUY FROM THIS SITE
purchased 2 chairs said was getting delivered Friday 17th waited all day nothing so I messaged them they tell me there not in stock and I have to just wait as they don't no when they are so I called them today was told they don't sell them it's a different supplier and they could be in stock by 26th July but no promises are they taking the piss don't sell stuff you don't have I have had no updates and have had to chase them then have to argue to cancel the order placed is a joke

If I could give no stars, I would!! I set up a direct debit to pay 5 days before it's due, yet this company puts charges onto my account so it never goes down! Avoid at all costs!!!!

Website aweful and slow, crashes all the time with gateway timeout. No idea why it crashes feels like someone is intercepting the data.

ordered an Item on my account, the order was approved and dispatched. Item demanded back by them from Evri before it could be delivered. I asked why this happened over the web chat, and they did not know, but within minutes of me complaining, my credit limit was wiped, and all orders cancelled, no explanation, and full account balance payment demanded in 21 Days

Yes, I love shopping this company. Their fashions are for any age.

I order items from them and they continuously cancel due to no stock availability. They need to stop offering the items if they don't have them. I've entered chats to discuss this but the chatters are reluctant to respond to my conversations/statements and time me out after seconds because they are either unable to communicate or unable to answer me. It is frustrating as I just want my money back and to never to use this site again. Absolutely useless. They've cancel everything and hold funds for about 5 days before returning them - No point in buying as they just hold your money for 5 days. Do not use.

I ordered 2 wardrobes from JD Williams, they were delivered promptly, however they sent the wrong colour wardrobes.
I contacted them immediately to let them know of their error.
It is now two weeks after delivery and I still have no idea when I will be getting the wardrobes I actually ordered - their customer service department is atrocious - I have been on the phone to them almost daily and I have received no update as to when I will receive my wardrobes.
I am consistently told to wait 3 working days for a response to every email I send, and then when they reply with a vague question, I am then expected to wait another 3 working days for a response to my answer - it's infuriating!
Honestly, if you can, avoid this company like the plague.

It has been horrendously difficult to arrange a return - in spite of their communications that indicate it is very simple.
Their links don’t seem to work and completely fail to recognise my order number. Impossible to speak to a human being too so l have still been unable to organise a return
I will never use this company again

The company mysteriously cancelled an order. I then received a letter two weeks later and rung them to discover a credit check was carried out , in spite of my paying for the item by debit card in full. I made a complaint and attached a photo of correspondence from them. In spite of this, they emailed me back to request identifying information before they would respond to the complaint. I will not provide them with any further information nor make another purchase from them.

Awful experience using jdwilliams. The quality of items is poor, customer service is awful, dont even bother complaining because they investigate themselves so wont uphold a complaint and they trap you with credit apr, starts off ok then bam 66.4%, if you end up struggling to pay and speak with them they dont care, wish i never opened an account with them and warn anyone who does.

beware three times now I have had accounts activated in my name and the only way I found out was from a clearscore notification, I have asked then to never open an account in my name as I don't wear their sort of clothes

This is NOT a UK company. Shipped from China.
You do not have the usual returns policy protection you would expect from a UK based Company.
They disputed return offered reductions in value and wanted me to pay shipping to China!

Horrendous experience and customer service - ordered 3 items, payment was taken, and had all items cancelled and not one single email to inform me. It was only that I knew others had had their items cancelled that I thought to check. Outrageous behaviour from a renowned company.

Great payment service. No hassle

Always find jD very good value for money, splendid delivery time and there items are really well made.

They casually break the UK law by refusing to refund standard delivery on orders that are returned in full within the 14 day cooling off period. I made sure I paid for standard delivery rather than their "express" one which was the same price as saw through that trick. Called them and a rather rude person on the line swore blind they were in their rights not to do such a refund. They are wrong and, presumably, try to trick all their customers into thinking this. Read the Consumer Contracts Regulations 2013!!! Disputed with credit card. If that doesn't work will take a small claim out against the cheats! Only 3.99 but it's the principle. Spread the word - this company cheats it's customers!