J.C. Taylor Insurance Reviews 1,568

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, courteous, and helpful, often going above and beyond to assist them. Many highlight the excellent customer service, noting that agents are knowledgeable, patient, and make the process easy and quick. The service provided is frequently described as efficient and hassle-free, with people appreciating the smooth user experience and quick response times. Reviewers are also very satisfied with the pricing, finding it competitive, fair, and affordable, often saving them a substantial amount. However, some customers also noted that certain requests were confusing, and a few mentioned needing multiple attempts to finalize their transactions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting representatives as friendly, polite,... See more

Service

Customers had positive experiences with service, often highlighting the smooth and easy process of obtaining... See more

Price

Reviewers highlight positive aspects of price, consistently finding it fair, competitive, and reasonable for... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting the ease and simplicity... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only waited a minute before Breanna answered. Breanna was fast, professional, courteous and helpful. The documents to sign came by email promptly. I signed and attached pictures and a little while l... See more

Company replied

Rated 5 out of 5 stars

My experience was absolutely phenomenal, you can buy insurance pretty much from anywhere, but when you have a really good customer service agent in my case Melissa Jones.She made everything easier. Sh... See more

Company replied

Rated 5 out of 5 stars

It's a busy world and you guys take the sting out of rich man's problems. Especially poignant during the retirement years. The sting is being ignorant about putting your antique up in mothballs and... See more

Company replied

Rated 5 out of 5 stars

Tara was very understanding about changing everything when I explained to her that my husband had passed away, so the insurance is being transferred over to my name so we can keep it on the truck. She... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Auto Broker

Written by the company

J.C. Taylor has been providing collectors peace of mind for more than 60 years. We began insuring car clubs, car shows and national events in the 1960s. By the middle of the decade, we expanded our sponsorship with the Antique Automobile Club of America (AACA) — which continues today — to offer classic auto insurance to the club’s 35,000+ members. Since then, J.C. Taylor has grown into one of the nation’s premier providers of collector auto insurance for a wide range of classic cars across the U.S. Call 1-888-ANTIQUE for a quick quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,568)

383 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and price!

Service was great! Breanna explained everything thoroughly and was great with following up.

25 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Terrance was awesome and couldn’t have…

Terrance was awesome and couldn’t have been more attentive or helpful. Half the price of Hegarty for the same coverage.

25 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Great!!!!

Quality insurance at a nice price. I have worked with them for years and developed a great relationship with people I trust. Thanks again

23 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Great customer service

Ashleigh Schuh was courteous and professional. She made the process easy with prompt and clear communication. I appreciate her excellent customer service. Blessed to be insured with JC Taylor.

21 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

Rated 5 out of 5 stars

I have been dealing with this company for over 50 years.

Everyone I've ever talked to has always been very kind and courteous and helpful. That's very important to me. I don't feel like a peon like with some other companies.

20 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!

Rated 5 out of 5 stars

Representative very knowledgeable

Representative very knowledgeable. Continued to engage during application process.

17 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Fast transaction

Fast transaction, great company

18 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!

Rated 5 out of 5 stars

Ashleigh Was great !

Ashleigh was so nice. She was honest and she went over and above what I expected yesterday I would definitely try and keep her as an employee.

18 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

My experience was absolutely amazing.

My experience was absolutely phenomenal, you can buy insurance pretty much from anywhere, but when you have a really good customer service agent in my case Melissa Jones.She made everything easier. She answers questions directly, gives some different options and just gives you an all-around great experience. All of this and you still get the best rate around.

18 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!

Rated 5 out of 5 stars

Alexandra Gelowich of JC Taylor was…

Alexandra Gelowich of JC Taylor was very helpful and courteous. She answered all my questions and help me getting all the documents necessary for the insurance of my car. I shall recommend Alex to anyone who is looking to insure the car.

31 October 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Christina delivered outstanding…

Christina delivered outstanding service. A true professional.

10 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Heather at JC Taylor

Heather was ready to get the policy done asap due to deadline of next day. She picked up the phone and called which is rare today and stayed a few minutes late on a Friday afternoon. Valuable attributes when representing a company.

15 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Outstanding service from Maria and…

Outstanding service from Maria and Spencer! They explained everything clearly, and Spencer kindly helped me download pictures, staying with me even after hours. Truly grateful for their dedication.

13 September 2025
Unprompted review
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representatives! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

After completing a six-year rebuild of…

After completing a six-year rebuild of my 1970 Monte Carlo, securing reliable classic car insurance was my top priority before enjoying the summer with peace of mind. After receiving the runaround from several companies, a fellow enthusiast at a car show recommended JC Taylor Insurance. Thanks to that recommendation, I am now fully insured. Choosing the right coverage for a classic car is like selecting the best heart surgeon—you want expertise you can trust. Based on my experience, their customer service is exceptional, and I would confidently recommend that anyone consider switching to JC Taylor Insurance.Thanks to Melissa jones for a exceptional effortless experience

12 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

Thank you for sharing your story, and congratulations on completing the six-year rebuild of your 1970 Monte Carlo—what an incredible achievement! We’re honored that a fellow enthusiast pointed you in our direction and that we could help you get the protection and peace of mind you were looking for.

Your comparison about choosing the right insurance being like choosing the right heart surgeon truly means a lot to us. We take pride in providing knowledgeable, reliable coverage for classics that deserve expert care. We’re thrilled to hear that Melissa delivered an exceptional and effortless experience—we’ll be sure to pass along your appreciation.

Rated 5 out of 5 stars

Easy service

Easy service, informative, answered all of my questions.

15 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Rep Christine was very helpful and…

Rep Christine was very helpful and knowledgeable with my renewal. Pleasure to work with

13 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Maria was great!

13 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Christina was very helpful with me and…

Christina was very helpful with me and got my ins

13 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Christina was awesome

Christina was awesome! She made everything so easy and kept following up to make sure we had what we needed. Would highly recommend!!

12 November 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

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