Jaycotts Sewing Supplies Reviews 

222
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Jaycotts are an amazing company! Nothing is too much trouble for them. Helping over the phone with a sewing machine issue and advice regarding products and availabilty. Ordering and delivery are usual... See more

Rated 5 out of 5 stars

I am very pleased with Jaycotts today! Late on Sunday evening, I ordered some Jersey sewing machine needles, required urgently to repair my granddaughters trousers. They have just arrived.. First clas... See more

Rated 5 out of 5 stars

Have bought a few things from Jaycotts over the years but this time they surpassed themselves for customer service. I asked a question about a ruffler foot I was interested in buying. They came back t... See more

Rated 5 out of 5 stars

Great customer service and speedy delivery. My delivery address was incorrectly set (my fault!) I sent a mail via their contact system and received a reply first thing the following morning acknowled... See more

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4.9

Excellent

TrustScore 5 out of 5

222 reviews

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4.9

All reviews

(222)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Jaycotts

Jaycotts. What a great company to do business with. Everything I have ordered from them is top quality. My last order came to me, delivered to the Isle of Wight, in just 26 hours. Wow, you can't beat that for service. Thank you Jaycotts, I will be back soon.

7 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I've been ordering sewing supplies from Jaycotts for a few years now and the service is excellent. Website very easy to navigate, orders despatched promptly. Highly recommend.

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Thank you for such amazing service

Thank you for such amazing service I placed an order at 9.00am on Tuesday by 10.45 the same day I had a confirmation that it was being dispatched and the next day at 10. 00 it arrived and the order was complete it certainly exceeded all of my expectations

9 February 2022
Unprompted review
Jaycotts Sewing Supplies logo

Reply from Jaycotts Sewing Supplies

Thank you for your lovely review, sew glad we could be of service!

Rated 5 out of 5 stars

Jaycotts visit - October 2021

I visited Jaycotts in October 2021, as I had contacted several sewing shops regarding buying a new Bernina sewing machine and found Jaycotts to be the most helpful over the telephone. I had a fabulous experience testing the two machines that I was considering - (one of which was not a Bernina). John was exceptionally helpful and perceptive - he pinpointed exactly the type of machine I was after and was able to offer great advice. I found the experience of shopping at Jaycotts very reassuring because I was given as much time as I wanted to experiment with the machines and ask as many questions as I needed to. There was no pressure at all and the customer service was absolutely first class. I cannot recommend Jaycotts highly enough.

6 January 2022
Unprompted review
Jaycotts Sewing Supplies logo

Reply from Jaycotts Sewing Supplies

So glad you enjoyed your shopping experience and thank you for the lovely review ! kind regards John and all at Jaycotts

Rated 5 out of 5 stars

New Machine ways helpful even when not buying…

All ways helpful even when not buying anything but this time I bought a brand new machine talked me through it while my husband took a video on iPad ( good tip) many thanks to John and his staff

21 December 2021
Unprompted review
Jaycotts Sewing Supplies logo

Reply from Jaycotts Sewing Supplies

Thank you for your kind comments to John and colleagues at Jaycotts, glad you had a happy buying experience with us !

Rated 5 out of 5 stars

What a fabulous company

What a fabulous company. I have been using Jaycotts for several years i place a order and receive it the following day excellent service 👍

10 November 2021
Unprompted review
Rated 5 out of 5 stars

Great company with fantastic customer service

Since the pandemic I've turned to purchasing all my sewing and embroidery supplies on-line. I recently found myself in a panic when I had to fulfil an order of my own when I realised I'd run out of a particular shade of ribbon. I telephoned Jaycotts directly asking how quickly an order could be processed - this was at 3.40 pm on the Friday. A very helpful member of their customer service team took my order over the phone and I received it the very next day just before 4.25 pm!! Hugely impressive customer service - can't praise them enough.

12 July 2021
Unprompted review
Rated 5 out of 5 stars

Thanks Jaycotts

Great prices, with a good selection, fast reasonably priced delivery and fantastic customer service. I wouldn’t dream of buying my sewing supplies from anywhere else. Corinne Young Textiles

3 June 2021
Unprompted review
Rated 5 out of 5 stars

Enjoyable experience

I am inexpert at using a sewing machine but I can muddle along usually taking 2 or 3 times as long as I should.
I needed to buy a zip. Jaycotts staff were great to speak to and very helpful and patient explaining all the different widths and types of zips about which I hadn't a clue!
The zips arrived speedily.
I had questions about the suitability of one I had chosen and a member of staff talked me through things, posted out another zip saying I could return the one I wasn't going to use.
Both members of staff made my phone calls thoroughly enjoyable. I hope they felt the same!

14 May 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Have been a customer of Jaycotts for a few years now. Always super speedy service. Have had a lot of incredibly fast dispatches! Even during the pandemic, their service has never wavered. Highly recommend!

19 April 2021
Unprompted review
Rated 5 out of 5 stars

Now this is what I call good old fashioned service!

Now this is what I call good old fashioned service! Placed order late on Sunday evening. Received via first class post today - Wednesday of same week. Prices are truly excellent - half what I would pay in my local shop, and because I spent more than £25 (who wouldn't at those prices!), - free postage. Jaycotts - I will be back!! A heartfelt thank you.

7 April 2021
Unprompted review

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