I was disappointed when my parcel couldn’t be delivered due to damage, the disappointment was due to me having to chase the courier to find this out. However, once informed of the issue, I had an imme... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stacking coloured chunky wooden discs on a pole. Amazing toy for my little neighbour - gorgeously made in wood and painted in vibrant colours. It is very engaging and teaches so many things through t... See more
Company replied
Ordering is very easy and delivery does not take long to arrive. When the parcel comes it is so beautifully wrapped you feel you don’t want to open it! When you do you find the most amazing wooden toy... See more
Company replied
Delivered on time, really nicely packaged, little signed hand packed card was a nice touch. Bought dominoes set as a gift, really decent quality and weight. Recipient delighted, Dominoes are also in... See more
Company replied
Company details
Written by the company
Jaques of London was founded in 1795 to bring joy to people’s lives. Still family owned and currently in their 8th generation, they have a passion for making learning fun for all children. They're the oldest games company and sports manufacturer in the world and are well-known as the inventors of many popular games such as Croquet, Ping Pong, Snakes and Ladders, Ludo, Tiddledy Winks, The Staunton Chess Set, Happy Families, Snap and many more.
Contact info
House of Jaques, Enterprise Hose Block 7, Enterprise Way, TN8 6HF, Edenbridge, Kent, United Kingdom
- gameon@jaques.co.uk
- www.jaqueslondon.co.uk
4.4
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very impressed
So impressed with Jacques. Such a lovely selection of beautifully made wooden toys and games (in particular the backgammon set is gorgeous). I love the gift wrapped boxes too. It's a shame the contents are emblazoned on the boxes though... You either have to wrap the boxes again or cross out the words with a marker pen! Customer service was top notch. I didn't realise I had to add the advertised free gift to my online basket so of course it was missing from my order. When I queried its whereabouts, customer services explained I hadn't added it as I should have done but then they immediately despatched one to me. That's real service. I love their sustainability ethos too. I wouldn't hesitate to recommend Jaques to others.
27 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for such a thoughtful and detailed review, we really appreciate you taking the time to share it. We’re so pleased to hear you love our range of products, as well as our signature wrapping, and it’s especially lovely to know our customer service team were able to help quickly with your query.
Thank you again for recommending Jaques to others. We very much look forward to welcoming you back again soon.
Kind regards,
Jaques of London Customer Service Team
Great service
We had a problem with our order, 1 item missing. I contacted Jaques via email & the problem was sorted straight away with the missing item sent asap.
Thank you.
15 December 2025
Unprompted review
Reply from Jaques of London
Thank you so much for taking the time to share your experience with us. We’re delighted that our team were able to resolve this issue quickly.
We look forward to welcoming you back again soon and helping you find more timeless toys and games in the future.
Kind regards,
Jaques of London Customer Service Team
What a wonderful shop
What a wonderful shop! I first heard of Jaques via Amazon and then I found the Jaques website. I'm in love with everything and have bought most things for Xmas gifts. I'll leave reviews when they've been opened. No need to wrap them because they're already beautifully wrapped!
19 December 2025
Unprompted review
Reply from Jaques of London
Thank you so much for sharing such a lovely message! We're absolutely delighted that you love your new Jaques products as well as our signature wrapping.
We truly hope the lucky recipients love their gifts. Wishing you a magical festive season, and we look forward to welcoming you back again soon.
Kind regards,
Jaques of London Customer Service Team
Don’t ever use Evri again
Don’t ever use Evri again
They’ve lost my parcel from you and many others in our village - week after week 😨
18 December 2025
Unprompted review
Reply from Jaques of London
We're so sorry to hear about your recent delivery experience. We completely understand how frustrating this must be.
We appreciate you taking the time to flag the issues with Evri, and we’ve passed this feedback on to both their team and ours internally. For transparency, we do offer alternative couriers at checkout, so customers can select their preferred delivery option when placing an order.
If you haven’t already, please reach out to our customer service team at gameon@jaqueslondon.co.uk, and we’ll be happy to help resolve this for you as quickly as possible.
Kind regards,
Jaques of London Customer Service Team
Lovely toys so well made grandchildren…
Lovely toys so well made grandchildren love them always well packaged and delivery is quick
25 November 2025
Reply from Jaques of London
Thank you for your lovely feedback. We’re so pleased to hear that you love our signature packaging and that your grandchildren love their toys! We look forward to welcoming you back again soon and helping you find more toys and games your grandchildren will enjoy.
Kind regards,
Jaques of London Customer Service Team
Great choice of Toys
Great choice of Toys. Easy to order & good offers on too.
12 November 2025
Unprompted review
Reply from Jaques of London
Thank you for your kind feedback. It’s wonderful to know your experience with us was such a positive one. We look forward to welcoming you back again soon and helping you discover even more classic toys and games to enjoy.
Kind regards,
Jaques of London Customer Service Team
Very easy ordering ,excellent tracking…
Very easy ordering ,excellent tracking & communication .so beautifully packaged I didn’t want to open it .
The toy was bought early for Christmas so was left in original packaging & haven’t been view but I’m positive it will be superb .
28 November 2025
Unprompted review
Reply from Jaques of London
Thank you for your wonderful feedback. We’re so pleased to hear our signature packaging made such an impression! We hope your gift brings plenty of joy on the big day. We look forward to welcoming you back again soon for more gifts.
Kind regards,
Jaques of London Customer Service Team
Still waiting for your delivery…
Still waiting for your delivery #664341, if you blame the couriers change them…too many “sales”, I doubt the value of a purchase because of so many sales and discounts, poor marketing.
Replacement product now received, prompt action, all sorted. Thank you.
6 December 2025
Unprompted review
Reply from Jaques of London
We would like to take the opportunity to thank you for taking the time to review Jaques of London!
We are terribly sorry to hear that you have not receive your order. We always try to ensure a smooth buying and delivery process for our customers and are deeply sorry there is an issue with the delivery.
Please contact us via email at gameon@jaqueslondon.co.uk, so we can have an opportunity of rectifying this situation for you and to ensure a happy and speedy resolution to your problem.
Once again please accept our sincere apologies for any inconvenience this has caused.
Kind regards,
Jaques of London Customer Service Team
The item arrived in a damaged condition…
The item arrived in a damaged condition and was totally unacceptable to give as a gift. I reported this and was told I wasn’t eligible for a refund as the actual toy was ok. I was extremely angry as I have bought things before on several occasions. Never again though.
25 November 2025
Unprompted review
Reply from Jaques of London
We're very sorry to hear you were initially disappointed with your order. While our policy covers the condition and functionality of the product itself rather than the outer packaging, we completely understand the frustration when something intended as a gift arrives less than perfect.
We’re pleased to see from your recent email that this matter has now been resolved to your satisfaction. Thank you for your past custom, and we hope we can restore your confidence in us again in future.
Kind regards,
Jaques of London Customer Service Team
Great experience with this company
Great experience with this company. Will certainly be buying from them again and recommending to anyone needing beautiful, traditional wooden toys.
24 November 2025
Unprompted review
Reply from Jaques of London
Thank you for such a kind recommendation. We’re delighted to hear you had a great experience with us. We look forward to welcoming you back again soon and helping you find more timeless toys and games to enjoy or gift.
Kind regards,
Jaques of London Customer Service Team
Great value and very well made
Great value and very well made. Will last a long time. Nice colours and good ideas for learning.
2 December 2025
Unprompted review
Reply from Jaques of London
Thank you for your lovely feedback. We’re so pleased to hear you’re happy with your new Jaques toys. We look forward to welcoming you back again soon and helping you discover more toys that inspire learning through play.
Kind regards,
Jaques of London Customer Service Team
Delightful toys …
I have bought a few toys from Jacques and am always really pleased with the quality and packaging, beautifully tied up with a bow.
28 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your kind words. We’re delighted to hear that you’re always pleased with the our products as well as our signature wrapping. We look forward to welcoming you back again soon and helping you find more timeless toys that make gifting extra special.
Kind regards,
Jaques of London Customer Service Team
Good quality resource
Good quality resource, size and product. Just what I wanted and expected.
27 November 2025
Unprompted review
Reply from Jaques of London
Thank you for your lovely feedback. We’re delighted to hear that you are pleased with your new products. We look forward to welcoming you back again soon.
Kind regards,
Jaques of London Customer Service Team
Reply from Jaques of London
Thank you for your kind feedback. We’re really pleased to hear you’re happy with your new toys. We look forward to welcoming you back again soon and helping you choose more classic toys and games to enjoy.
Kind regards,
Jaques of London Customer Service Team
Not meeting Consumer Rights
Be aware this company, despite the Consumer Protection Act regs, will not refund if you change your mind for whatever reason within 14 days. Don't use.
1 December 2025
Unprompted review
Reply from Jaques of London
Thank you for your feedback.
We’d like to clarify that while we are unable to amend or cancel an order once it has been placed due to the speed of our fulfilment process, this does not affect your legal rights under the Consumer Contracts Regulations.
Customers absolutely have the right to change their mind, and we offer a 30-day returns window from the date of order for a full refund — exceeding the 14-day minimum required by law.
If you need assistance with a return, please don’t hesitate to contact our customer service team at gameon@jaqueslondon.co.uk or via the Contact Us form on our website. We’re always happy to help.
Kind regards,
Jaques of London Customer Service Team
I absolutely love the quality
I absolutely love the quality, the style, the sturdiness and the beautiful finishes to all of the items I have purchased over the years. I’ve been buying for at least the last five years for my grandson and now buying for my little granddaughter who’s just a few weeks old.
Board games for my grandson and sensory toys for the little one.
My go to for quality gifts 🎁
22 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for such a heartfelt and thoughtful review. It truly means a great deal to us to know you’ve trusted Jaques of London for the past five years!
We very much look forward to welcoming you back again and being part of many more special moments for your family.
Kind regards,
Jaques of London Customer Service Team
Toys are well made and good value, customer service not greatt
Toys are well made and good value. Lack of customer service at weekends left me out of pocket. My phone defaulted to an old address. I tried to contact Jaques immediately but no service at weekends and Evri unhelpful. Parcel delivered to old address and unable to resolve.Would much prefer Jaques used Royal Mail. Also find the deluge if e mail offers extremely irritating.
21 November 2025
Unprompted review
Reply from Jaques of London
Thank you for your feedback, and we’re pleased to hear you were happy with the toys themselves. However, we’re very sorry to hear about the delivery issue and your experience with our customer service availability.
While our team doesn’t operate over the weekend, we do aim to respond to all queries as quickly as possible during working hours. We understand how frustrating it can be when an order goes to the wrong address. Unfortunately, once a parcel is in transit, we are limited in what can be changed, but we will always try to help where we can.
We also understand that courier preference matters, which is why we offer multiple delivery options at checkout so that customers can choose the courier that works best for them.
Regarding marketing emails, we’ve passed your comments to the team and can ensure your preferences are updated if you wish to unsubscribe.
Thank you again for taking the time to share your experience.
Kind regards,
Jaques of London Customer Service Team
Brilliant quality goods
Brilliant quality goods, very fast service and delivery
29 November 2025
Unprompted review
Reply from Jaques of London
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with your products. We look forward to welcoming you back again soon and helping you discover more classic toys and games.
Kind regards,
Jaques of London Customer Service Team
Excellent service and beautiful…
Excellent service and beautiful packaging
28 November 2025
Unprompted review
Reply from Jaques of London
Thank you for your lovely feedback. We’re so pleased to hear you were happy with our signature packaging. We look forward to welcoming you back again soon and helping you find another timeless toy or game to enjoy.
Kind regards,
Jaques of London Customer Service Team
Was easy to order
Was easy to order, kept informed and when delivery was, packaging nicely done , just know my granddaughter is going to love her gifts.
20 November 2025
Unprompted review
Reply from Jaques of London
Thank you so much for your kind words. We’re delighted to hear that you found the ordering process easy and that our signature wrapping was appreciated. We hope your Granddaughter loves her gifts. We look forward to welcoming you back again soon to find something special for another occasion.
Kind regards,
Jaques of London Customer Service Team
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