Japan Experience  Reviews 19,734

Irene was an enthusiastic, friendly tour guide with a good sense of humour. She made our Tōkyō experience feel very personal accommodating our requests. Her knowledge of navigating rail systems put us... See more

Japan Experiences has been a source of great joy and peace of mind during my trip to Tokyo. I booked the same accommodation twice this year. I didn't even consider looking elsewhere. I fell in love wi... See more

Absolutely awesome! I've used the Pocket WiFi for 24 days no-stop and it never failed me! I always had the best connection even in less populated areas. It's super easy to set and recharge, and I've... See more

We purchased JR passes and used them almost everyday. The staff was helpful from start to finish- telling me which pass to purchase based on our travel plans and helping us navigate the train system.... See more

Buying the Sim card was super easy and it arrived quickly. Following the instructions to set everything up in my phone was also not to hard (just a bit confusing since it's in English and my phone set... See more

We purchased a portable wifi for our 18 day stay in Japan, since we were a family of 3. We picked up the wifi very easily from the airport and all the instructions given were very user friendly. W... See more

We needed JR passes for an upcoming trip to Japan. We had previously used Japan Experience for these and felt very comfortable using them again this time. On each occasion, the website has been so eas... See more

We purchased JR pass and pocket wifi from Japan experience. The process was very smooth. Pay online and when you arrive, its is ready for pick up at their airport terminal pickup point. Pocket wifi ha... See more

Reliable pocket wifi, especially helpful to navigate transit routes throughout Japan. Pickup was easy too, as was drop off! Unlimited internet is just what I needed, worry free about capping out! Woul... See more

The process to get the JR Kansai Hiroshima pass was super easy. For those visiting the region it's totally recommended as you'll wave a ton of money if you like exploring.

I placed the order very short notice. Meaning the night before. With a 48 hour turnaround time I was worried that the tickets would not come through. Before I even woke up the tickets were in my inbox... See more

I needed an eSIM during my vacation in Japan. I purchased it from you. Delivery was timely, your installation instruction was clear, simple and helpful. I had no trouble to make the eSIM at work onc... See more

Husband and I used Japan experience to book our train tickets and mobile data pack for our upcoming holiday to Japan. So far so good, first e-ticket has arrived as advised. Fingers crossed remaind... See more

I had not bought the Japan rail pass in advance as we did not travel much the first week of our stay. But when I went to buy the tickets for the second week the very friendly lady at the internationa... See more

very good experience with this device, easy to use and properly operating wherever I went during my tour. Battery lasts at least one day, so I never used the power bank. The kit was left to me at my h... See more

The Wifi stick provided was constantly running out of battery during our trip. 3 Hours of usage and the device was either out of battery or already shut off. We constantly had to have an external batt... See more

I've been using the many services provided from Japan Experience and I've been very happy with it. With using the railpass and mainly the pocket wifi, it's always been a seamless experience and made... See more

It was a simple seamless experience. We put the sim cards in before we left Australia & on arrival in Japan, turned wifi off then back on & we immediately had data. Thanks so much for a great product.... See more

Booked a train from tokyo station to narita airport. It wasn't very clear how to collect the ticket even with instructions. Relied on helpful staff and strangers to collect the tickets and find the... See more

Purchased our Japan Rail Pass vouchers through Japan Experience, and everything went very smoothly. The vouchers arrived within a week, all correct and ready for us to take to Japan. The information t... See more

Excellent and easy to use service. Rail Pass and WiFi pickup details arrived promptly. Phoned them up to clarify a hotel address for the collection of my WiFi which they quickly confirmed for me. Very... See more

Great instructions that were clear and concise. Easy to use and very good wifi coverage even in remote locations. Would highly recommend and as good as friends e-sim which was problematic setting up... See more

The whole purchasing amd usage experience was easy. We purchased our 7 day Japan Rail Pass early, well before our trip and it was sent via FedEx to our home. After arriving at Tokyo station we transfe... See more

I ordered multiple times a Japan simcard. It's easy to order and quickly delivered. The coverage of the sim is great. Used it in Central Japan, but also Okinawa and Aomori. Good coverage!

My order arrived very quickly. No problems at all. Exchanged my voucher in Kyoto, and have been moving all over Japan. I'll most certainly use Japan Experience in the near future.

We booked the Discover Japan small group tour between 3rd and 13th November and we couldn’t be happier with the experience. As a couple in our 50s we had never been to Japan and were a little anxious... See more

This is the second time I have bought my JR Pass thru yourselves because the first was a seamless experience as the 2nd has been. I ordered online this time on a Sunday, the order was completed and de... See more

The pass worked as advertised. Of course, many of us Americans are not accustomed to using public transportation, so there were some minor problems. Changing train lines and sometimes even terminals... See more

We booked train tickets with Japan Experience, for Shinkansen and regional train, and it was so easy. We received the tickets 1 month before the travel date and everything was explained in a little bo... See more

I had a great experience with the Japan Experience SIM card. The price was very good, and the delivery was fast. The instructions for activating the SIM were clear and easy to follow. I used it during... See more

Delivery was made to my home in a short period of time. Installation and activation of SIM card was simple and straightforward. Although the SIM card was data only it worked everywhere I went. Will pu... See more

I was expecting a Nikko Pass including access to the Temples but it is not the case. Also for the train I needed to buy extra express ticket.The Nikko pass just served to take the bus. Very misleading... See more

Terrible delivery, my jr pass didnt make it on time. It says it will be delivered next week to my home but next week Im already in Japan. Tried to contact people but take ages to answer the mail, chat... See more

The pocket WiFi and power pack covered all are family's needs, from ski slopes and every train ride. Unlimited data we were connected everywhere we went. Easy and hassle free pick up and drop off.

Thank you team for replying the messages very efficiently:). Not only that , very helpful in my refund due to excess booking. Very good experience, thumbs up :)

Ordered a pocket WiFi for Japan and also booked Shinkansen bullet train tickets via Japan Experience. Both transactions were faultless and the pocket WiFi was a perfect device for our 2 week Japanese... See more

Pass did not come in time ended up having to use the other but wasted a few days of it. Ultimately paid out of pocket and had to adjust my trip on the fly. Reached out the team and had to follow up d... See more

Very easy to set up. Took a while to completely add to mine and my husbands phone. Maybe about 30 minutes but after that and resetting our phones we had no issues. Connection was great and we didn’t h... See more

When travelling to Japan I always use your website for the internet sim cards and this time we also booked the shinkansen tickets. Super reliable website, high customer service, super easy to navigate... See more

Our tour guide Denis Damien with a night stroll in Shinjuku. Denis was a very good guide. He was late, but he made up for it in the end of the tour. He showed us around Shinjuku and was nice to tal... See more

It was very easy to book tickets from the uk for Shinkansen and the price was identical to the official JR site and a lot easier to use. Communication and transfer of vouchers was efficient. The guida... See more

Perfect from a to z. Delivered the traduction way before planned time. I had some question , got an answer in a day . Very efficient

The ESim was impossible for me to figure out. So I stayed with AT&T. Also, purchasing the Shinkansen ticket through your site was also very confusing to redeem & a ticket clerk was kind enough to help... See more

We had an e-sim to Japan and it was working fine. Easy access, reasonable price, enough data and good guidance.

Everywhere I went I had stable internet connection. From Hokkaido over Tokio, Mt Fuji, Shizuoka, Osaka, to Takamatsu, Matsuyama and Tottori. The traffic volume could be a bit bigger or other setup (li... See more

It was such an amazing and unique experience! We loved every moment and the staff was so friendly and kind. We would recommend it :)

Un desastre. Hemos probado la SIM en dos teléfonos diferentes, Samsung y Xiaomi, ambos android y con capacidad para dos tarjetas SIM y no hubo forma de que funcionara. Probamos interca... See more

The eSIM from Japan experience works flawlessly. Will definitely buy it again for my next trip.

I used their website to book for my Japan trip. The booking process was quite simple and everything was delivered on Time without any issues.

The tickets were easy to retrieve and it was nice having them ahead of time instead of standing in line at the station.

Clearer instructions on the QR code would be helpful. Definitely need data as they turn away screenshots of the pass. My pass was declined for this reason and I got confusing information from the trai... See more

My booking order #3507975 disappeared from my email list 2 days after the booking was made. Not in spam, not in trash or archives. Have only s printout to confirm reservation has been made snd pa... See more

My wifi was was delayed the 1st day and the tracking had no status update. I had the hotel help me searchfor the wifi, but we could not find the package information on the provided website. I tried... See more

Service was consist. Consistently slow. Was given a very very old device. It only charges with micro usb (in 2026!!), has poor battery life. (Doesn't last the full day). The device only support... See more

Smooth, fast delivery and everything transparent. I have bought several times a JR Pass with Japan Experience over the year and they never disappoint.

Pass was delivered very fast. We weren’t able to order it before we left for our Japan trip, so we had it delivered to our hotel in Japan on the 2nd day of arrival. Pass was definitely worth it if you... See more