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Company details
Information provided by various external sources
A wide range of cleaning & janitorial supplies for commercial & domestic markets. Janitorial Direct also sell cleaning machines, chemicals, catering sundries, hand dryers & first aid supplies.
Contact info
Unit 298 Oak Drive, Hartlebury Trading Estate, DY10 4JB, Kidderminster, United Kingdom
- 0843 2892922
- sales@janitorialdirect.co.uk
- www.janitorialdirect.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Ignore you and cancel order without telling you
Placed an order via TikTok but through this company and then I go to track my item and it says the seller has told the courier not to pick the item up as it’s not longer needed. I’ve continuously been messaging them to try and get this sorted and they just ignore you. If you want to waste your time then yes purchase from these people. If not then don’t bother with this company.
Fast delivery
I ordered cleaning materials from Janitorial direct and expected delivery within 6 days, so I was pleasantly surprised when delivery took place within 2 days. 10 out ten for that. I will definitely be using this company again for all my supplies
If I could give this zero stars I would
If I could give this zero stars I would
I ordered items for next day delivery. Didn’t happen. I emailed. But no response. You can’t phone as they don’t have a phone number. After 5 days I received an email saying my order had been processed and was on its way. 3 days later I received notification of a refund. No explanation.
Avoid is my recommendation
No delivery and no contact
I find the other reviews suspicious - I waited 2 weeks for a delivery of 'in stock' items - no emails telling me stuff would be late - if some items are out of stock they should deliver what they have -won't use again

Reply from Janitorial Direct Ltd
First Class Company!
Great service, friendly staff would highly recommend this company!
Great Service!!!
Janitorial Direct fantastic service and sales team are the reason I have dealt with them for the past 5 years. Always get back to you when they say will and offer very competitive prices. Highly Recommend
Speedy and efficient
I have been searching for this excellent product and was delighted to find it on the Janitorial site. My 3 bottles arrived safely although perhaps the cardboard container could have been a little more robust for its long journey to North east Scotland!
I shall definitely return and recommend to my friends.
Excellent service prompt polite and helpful
This was the first time I dealt with them and found them to be very efficient polite and helpful, the goods were as described and were delivered promptly and on the day advised. All in all excllent
Great company to deal with, would definitely recommend
Janitorial Direct supply services and consumables to some of our customers, we have never had any bad feedback for their services. We can always rely on them to get our consumables orders there quickly and efficiently. I would definitely recommend them to other companies that we work with.
Fast & effective
Very 'easy to use' website, making the order process seamless and stress free!
Thank you Janitorial Direct
Brilliant
Helpful staff, Efficient despatch and delivery.
No messing around perfect service, thanks for all your help
Trustworthy, Reliable and Friendly
Great service from point of sale all the way through to delivery of the items. A wide range of product available and friendly team to help my company ascertain what products would best suit our needs based on useage type and materials.
Couldnt recommend this highly enough.
Great family run company, helpful friendly staff, definitely recommend.
As the director of a small local company, janitorial direct have been great help in keeping us fully supplied!
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