Pleasantly surprised with tastiness of most of the meals I have had, and really great that there is no calorie counting. Pasta and chicken dishes a bit over cooked, but edible, glad I can choose for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t think there’s any support or advise, I had bad stomach ache in the first week so emailed you, and the reply I got was just not satisfactory it felt more like a fob off. I’m just at the end of... See more
Company replied
The box arrived late but I have now been on the plan for a week. I didn't realise the sweet biscuits were only one in the packet that was disappointing, not worth having . Love the soups though, but d... See more
Company replied
The food is very tasty but a number of the meals I've tried so far have very little texture/bite and consist mainly of sauce. The pasta dishes are the biggest disappointment as the pasta is really mu... See more
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Company details
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Follow up
Fatima was so helpful and efficient in dealing with a worrying issue that I had.
16 May 2026
Unprompted review
Reply from Jane Plan
Hi there,
Thank you for your kind feedback. We’re so pleased to hear that Fatima was able to help you :)
We will be sure to pass your comments on to her and the team.
Best wishes,
Jane Plan
First Box of Jane plan Meals
I have only just had my first box but the meals are delicious and I am hoping to lose 4 stone so it's great all calories are more or less counted for you!!
25 April 2026
Reply from Jane Plan
Hi Karen,
Thank you for your lovely feedback. We’re so pleased to hear you are enjoying your first box and finding the meals delicious.
We’re delighted to be supporting you on your journey and wish you every success with your goal of losing 4 stone. It’s great to hear you’re finding the calorie-controlled approach helpful and easy to follow.
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Maba,
Thank you so much for the 5 stars, we're so pleased you're enjoying the plan :)
Best wishes,
Jane Plan
I felt I ought to be honest
I felt I ought to be honest. The staff are lovely and it’s not their fault the ‘food’ is, in some cases, inedible at best. There is very little meat in the dishes and what there is is either chewy (beef) or dry (chicken). The Thai pot noodle is inedible. They give you five days to try the food but that’s not enough to try every thing and then, apparently, you are tied into a contract that you have to pay to get out of. They don’t tell you that you have to supplement the dishes with vegetables snd yoghurt/fruit thus making it really expensive - more than Mounjaro in fact. I have chosen my second month’s menu and I am hoping there will be a decent lunch and dinner within that. The advertising is misleading, the meals are not what you get as they have been supplemented with vegetables and fruit not in the plan. The principle is good but what is delivered falls short of what is advertised.
8 May 2026
Unprompted review
Reply from Jane Plan
Thank you for your feedback, Sophie, and we are sorry to hear that some of the meals were not to your personal taste.
We do, however, feel it is important to clarify a couple of points for anyone reading your review. Customers are not “tied into a contract” after the 5-day trial period. Our trial allows customers to try the meals at home and, if they decide the plan is not for them, they can simply return the box within the trial terms. We are always very transparent about how this works.
We are also open about the fact that fresh fruit, vegetables, and dairy are added separately. This is clearly explained as part of the plan, as it allows customers to personalise their meals while keeping produce fresh and reducing waste.
Taste is of course subjective, and with over 80 different meal options available we appreciate that customers will naturally have favourites and meals they enjoy less. We are pleased to hear you have been able to select a new menu for your second month and genuinely hope you find more meals that suit your tastes.
Thank you also for your kind comments about our staff — they really do try hard to support every customer as best they can.
Good easy to use service
Good easy to use service. Easy to order meal on line. Delivery on time.
Only problem is meals are repetitive every month.
23 February 2026
Reply from Jane Plan
Hi Vivienne,
We’re so pleased to hear you find the service easy to use and that ordering online and delivery have been smooth and on time.
We’re sorry to hear you feel the meals can be repetitive. We do offer a wide variety of over 80 meals, and you can change your menu between deliveries to help add more variety and tailor your selections to your preferences :)
Thank you again for taking the time to share your feedback!
Best wishes,
Jane Plan
The meals are excellent
The meals are excellent! Great variety of choices too. Both my husband and myself do cook and we miss that although he’s not on JanePlan , just me. I have recently finished immunotherapy for Stage 4 melanoma and eating/appetite is erratic.Not sure if I should give up. Will have a word with your nutritionist….Only criticism is the carbohydrates are a little too high for a daily count. I do get good weight loss results if I eat fewer carbs. Maybe my next delivery can reflect that. Thankyou
23 April 2026
Reply from Jane Plan
Thank you so much for your lovely review, and also for sharing a little about your journey. We can only imagine how challenging the past period must have been following immunotherapy, and we’re really pleased to hear that Jane Plan has helped make eating a little easier during a time when appetite can understandably be unpredictable.
It’s wonderful to hear that you’ve been enjoying the meals and variety, especially as keen cooks yourselves — we completely understand missing the enjoyment and creativity of home cooking too.
You are absolutely right that everyone responds differently nutritionally, and some customers do find they achieve better results with a lower carbohydrate intake. Our nutrition team would be very happy to help guide you towards the lower-carb options within the range and help tailor your future menus to better suit both your preferences and your goals.
Most importantly though, please be kind to yourself. Following major treatment, maintaining good nutrition and eating regularly is incredibly important, and it may simply be a case of finding the balance and approach that works best for you right now.
We’re wishing you all the very best moving forward, and we’re here to support you however we can 💛
Just joined
UPDATE courier has delayed my parcel again this means my parcel is 5 days late
Just joined jane plan. Watched all the videos read all the emails about clearing out cupboards etc before starting. I then check on my delivery to say it delayed by 3 days. I got no notification from carrier. Contacted jane plan who advised delays happen. If this is the case then not a 28 day plan. I have had to spend money on shopping and will now have 3 days excess food in my box. Very disappointed in jane plan as this is not the story they sell
Irrelevant about shelf life i have incurred more cost due to jane plan which the company havent even acknowledged
15 May 2026
Unprompted review
Reply from Jane Plan
We are very sorry to hear about your disappointing start with Jane Plan, especially after you had clearly prepared so carefully and were ready to begin your journey.
Unfortunately, while delivery delays are rare, they can occasionally happen once parcels are in the hands of the courier, and we completely appreciate how frustrating this must have been — particularly as you had already cleared cupboards and organised yourself around your planned start date.
We absolutely understand your point regarding the impact this then has on shopping and meal planning, and we are sorry that the experience did not reflect the smooth start we aim to provide for customers.
The good news is that all of the meals have a long shelf life, so none of the food will go to waste, and you can either use the extra meals over time or simply adjust your next delivery date slightly if needed.
We do genuinely appreciate your feedback, as it helps us continue improving both communication and the onboarding experience for new customers. We really hope that despite this difficult start, you go on to enjoy the plan and see positive results moving forward.
Very disappointing food! 1 month
I was extremely disappointed with the quality of the food, especially lunches & dinners.Some were downright awful & most others tasted almost the same.The majority of the plastic containers were left red,even after being washed, leading me to wonder what had caused this & what had I eaten! I often eat spicy food but some of the dishes were much too spicy.
I would not recommend this food to anyone.B O'Gorman
8 April 2026
Unprompted review
Reply from Jane Plan
Hi Betty,
We’re sorry to hear that the meals did not meet your expectations.
We appreciate that taste and spice levels are very subjective, and we’re sorry that some of the dishes were not to your liking. All of our meals are created by registered nutritionists to support a healthy and balanced approach to weight loss.
We do offer a wide variety of over 80 meals, and members are able to change their menu between deliveries to better suit their preferences, including avoiding dishes that may be too spicy or similar in flavour.
Thank you for taking the time to share your feedback.
Best wishes,
Jane Plan
My delivery was one week late and I…
My delivery was one week late and I wasn’t happy and they said it was stuck at depot which I suppose does happen your staff where very helpful and now have been on Jane plan nearly a week now . I have done jane plan before a few years ago and I lost 2 stone .
24 April 2026
Reply from Jane Plan
Hi Derrick,
We’re sorry to hear that your delivery was delayed, but we’re really pleased that our team were able to help and keep you updated.
We’re delighted to hear about your previous success with losing 2 stone, and we wish you every success again on your current journey.
Best wishes,
Jane Plan
Totally dissatisfied with the service
I have been in the plan for 5 months of an 8 month plan every single box has been wrong be very careful what you sign up for even though they are totally at fault they won’t allow me to cancel without paying a penalty which I will not do they are in breach of contract so under consumer rights I can. So before you commit think ! The whole thing has been stressful and caused huge anxiety
15 May 2026
Unprompted review
Reply from Jane Plan
Hi Ena,
We’re very sorry to hear about your experience. While we work hard to ensure all orders are packed accurately, there are occasionally instances where meals may become unavailable or picking errors can occur. In your case, we arranged and sent replacement meals as quickly as possible to ensure you received the correct products.
We do operate a cancel-any-time policy with no cancellation fees. However, as longer duration plans are offered at a discounted rate compared to shorter plans, if you choose to cancel early you would be charged the difference between the discounted longer plan and the shorter duration completed, as set out in our terms and conditions.
Best wishes,
Jane Plan
Jane Plan works
This plan covers all my needs and as a housebound woman in late 70s with walking problems the weight I have lost i.e. 2and a half stone is wonderful . Just need to lose another 2 stone, hopefully . I love the lunchtime soups very tasty and the dinner meals are great .
15 May 2026
Unprompted review
Reply from Jane Plan
Hi Mrs Thorpe,
Congratulations on your fantastic weight loss! We’re so pleased to hear that the plan has been working so well for you and helping to support your needs.
It’s wonderful to know that you are enjoying the lunchtime soups and dinner meals, and we’re delighted to be supporting you on your journey. We have no doubt you’ll continue progressing towards your goal of losing another 2 stone :)
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Frank,
Congratulations on your steady weight loss! Thank you for your lovely feedback, and we’re so pleased to hear that you are enjoying the meal plan :)
Best wishes,
Jane Plan
I love Jane Plan
I love Jane Plan. It has made my life so much easier. I tried losing weight on my own, but counting the calories and having to weigh everything and thinking what to make to eat everyday was time consuming. I now just go to my cupboard and pick one of the meals they sent me, and within no more than 5 minutes, I have a tasty nutritious meal.
14 May 2026
Reply from Jane Plan
Hi Marie,
Thank you so much for your lovely review! We’re delighted to hear that Jane Plan has made things easier for you and taken away the stress of calorie counting, weighing food and meal planning :)
It’s wonderful to know that you are also finding the meals tasty and nutritious. Providing quick, balanced meals that fit easily into everyday life is exactly what we aim for!
Best wishes,
Jane Plan
It was Never Delivered
It was Never Delivered. DHL gave me a date and time for delivery, eventually saying they had lost it. Had to cancel and had a refund. Not Jane Plan fault, but their courier.
22 April 2026
Reply from Jane Plan
Hi Michael,
We’re very sorry to hear about the delivery issues you experienced and understand how frustrating this must have been.
Although we appreciate your understanding that this was due to the courier, we completely recognise that this still impacted your experience with Jane Plan. We’re pleased that a refund was arranged for you, but we are sorry that your order was never delivered as expected.
Thank you for taking the time to leave your feedback.
Best wishes,
Jane Plan
the food is not good I just can not eat…
the food is not good I just can not eat it.
I do not like cooked tomatoes and sauce,, coconut,
red meat macaroni so will not be eating this.
In thought I would be able to choose what In eat not just send food.
22 April 2026
Reply from Jane Plan
Hi Mash,
We’re sorry to hear that the meals have not suited your tastes and that you have been disappointed with your selections.
We understand that everyone has different food preferences, and members are able to choose and change their menu between deliveries from our range of over 80 meals, which can help avoid meals containing ingredients you do not enjoy.
We also offer our Swap Up service, allowing meals from a previous delivery to be swapped for alternative choices.
If you would like any support with choosing meals more suited to your preferences, please contact our member support team at hello@janeplan.com and we would be happy to help.
Best wishes,
Jane Plan
Excellent quality
Excellent quality, delicious food. First batch, so working through finding my future favourites etc. very, very impressed & extremely happy I joined!
12 May 2026
Reply from Jane Plan
Thank you so much for your lovely review! We’re delighted to hear how impressed and happy you are with your first batch. Finding your personal favourites is all part of the journey, and we can’t wait for you to discover even more meals you love. Thanks again for joining us — we’re so pleased to have you with us! 💛
Food edible and that’s about all
Food edible and that’s about all. Don’t be fooled by the lasagne advertised as there is no comparison to the one received. I can only refer to the topping as looking like caramel custard!! Yes I lost weight but really wouldn’t recommend to anyone.
13 February 2026
Unprompted review
Reply from Jane Plan
Hi Christine,
Congratulations on your weight loss and thank you for taking the time to share your feedback.
We’re sorry to hear that the meals did not meet your expectations and that you were disappointed with the lasagne you received. We understand how frustrating this must have been, especially if it differed from what you were expecting.
Taste and preferences can vary greatly from person to person, which is why we offer a variety of over 80 meals and the ability to change your menu between deliveries. We also offer our Swap Up service, allowing members to swap meals from a previous delivery for different choices.
We appreciate your feedback as it helps us continue to improve our service and meals.
Best wishes,
Jane Plan
Most of the meals are really nice and…
Most of the meals are really nice and tasty they are well balanced. Came on time.
22 April 2026
Reply from Jane Plan
Hi Linda,
Thank you for your lovely feedback. We’re so pleased to hear that your delivery arrived on time and that you are enjoying the meals :)
Best wishes,
Jane Plan
The food quite frankly is inedible
The food quite frankly is inedible, I'venot even managed a week I'll tryfinish month 1 as you do loose weight not eating!
It's across the board, nothing specific although the most horrid meal cottage pie, grey brown potato that smells revolting.
Who tests these meals!
13 May 2026
Unprompted review
Reply from Jane Plan
Hi Teresa,
We appreciate all feedback and are sorry that you have not enjoyed the meals you have tried so far.
All of our meals are created by registered nutritionists to support a healthy and sustainable weight loss of 1–2lbs per week, however we completely understand that taste is very personal and not every meal will suit everyone’s preferences.
We do offer a wide variety of over 80 meals and you can change your menu between deliveries to help find meals that better suit your tastes. We also offer our Swap Up service, which allows you to swap meals from a previous delivery for new choices.
If you would like any support with choosing alternative meals, please contact our member support team at hello@janeplan.com and we would be happy to help.
Best wishes,
Jane Plan
Some of the meals are really not nice-…
Some of the meals are really not nice- the tomato sauce based products are just not to my taste- too tangy, too much a reliant on dry herbs- and the pasta is almost worst than dreadful - it’s like sludgy mush - as are the mushrooms on the stroganoff
I’m grateful you can swap.. but gosh it is hard in the first month if you get awful meals and food
This evening - the tuna pasta bake was such a disappointment.. nothing like I’m used to.. who puts tuna with tomato sauce in this way?
The meals lack flavour too- eg garlic, pepper
Your tomato sauce is clearly the same for the pasta dishes like Arrababatia as well which means these meals are unpleasant for me
I’m sorry if I’m being rude and negative- but I’ve got so many meals left form my first month because I don’t want to try them after the poor experience of a similar meal
I am super grateful for the chance to control my eating etc but this first round has been pretty rough
21 April 2026
Reply from Jane Plan
Hi Colette,
Thank you for taking the time to share your feedback. We are very sorry to hear that several of the meals have not been to your taste. We understand how frustrating it can be when you are trying to settle into a new plan and the meals do not meet your expectations.
Taste and texture preferences can vary greatly, and we appreciate your honest comments regarding the tomato-based dishes, pasta meals and seasoning. We will of course share this with our team. We are, however, pleased to hear that you value the support the plan gives you with portion control and managing your eating.
As you mentioned, our Swap Up service is available, and you can also fully customise your menu between deliveries to select meals that may better suit your tastes. We do have a wide variety of options available, including meals with different flavour profiles and milder choices.
If you would like some help choosing alternative meals for your next delivery, please contact our member support team at hello@janeplan.com and they will be very happy to assist you.
Best wishes, Jane Plan
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