Had to change appointment which went smoothly though not sure I would be happy speaking to AI Jamie for anything else. David the engineer who did the service was friendly and efficient even bringing... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had my annual gas service that’s me for another year! Great service as always ! Engineer (Jordon) was very professional and friendly explained any questions I had. He took care of the property and... See more
Company replied
Straight away ,very forthcoming and polite,confident in everything he was doing ,kept me updated in recent repair asking if any such problems reoccurring I said nope happy as Larry,he chuckled Down t... See more
Company replied
GasSure contacted me just before my annual boiler service was due. We arranged a suitable date/time. We were reminded of our appointment again on the day before our service. The engineer text me t... See more
Company replied
4.7
Excellent
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Recently had my boiler service. The staff are always so respectful of my property, so helpful and friendly. I have never had a bad experience with them. Their prices are so reasonable and so much more cheaper than some of the larger well known companies. I also like that this is a local company. I would highly recommend.
3 August 2026
Unprompted review
Reply from Jamesfrew
Thank you Jack, for your 5 star review.
Came to service my boiler
Came to service my boiler, only to discover i also had a gas leak from my hob. They were excellent and efficiently capped off the supply from my hob. I did not realise thiswas happening so very grateful for their dedication on finding and making me safe.
3 August 2026
Unprompted review
Reply from Jamesfrew
Thank you Margaret, for your 5 star review.
James Frew offer a prompt
James Frew offer a prompt, outstanding service at an extremely competitive rate.
The staff are friendly and helpful.
The booking process could not be any more straightforward.
3 August 2026
Unprompted review
Reply from Jamesfrew
Thank you Lynn, for your 5 star review.
Engineer in and done the work fast and…
Engineer in and done the work fast and efficient thank you.
3 August 2026
Unprompted review
Reply from Jamesfrew
Thank you Cheryl, for your 5 star review.
Reply from Jamesfrew
Thank you, for your 5 star review.
Engineer was very polite and…
Engineer was very polite and professional. Quickly performed the service and left. Exactly as expected
3 August 2026
Unprompted review
Reply from Jamesfrew
Thank you John, for your 5 star review.
The worker was very good,the only thing…
The worker was very good,the only thing was the office didn’t let me know that someone was coming
4 August 2026
Unprompted review
Reply from Jamesfrew
Thank you Katrina, for your 5 star review.
As always Efficient and helpful
As always the engineer was helpful and explained the nature of the boiler and its life span. Checked everything efficiently and was only around for a short while.
Arrived in the PM as arranged.
4 August 2026
Unprompted review
Reply from Jamesfrew
Thank you Brian, for your 5 star review.
Great staff and service
4 August 2026
Unprompted review
Reply from Jamesfrew
Thank you Robert, for your 5 star review.
Reply from Jamesfrew
Thank you John, for your 5 star review.
Reply from Jamesfrew
Thank you Ross, for your 5 star review!
Good communication with engineer who…
Good communication with engineer who was confident and professional leaving job site clean and tidy.
1 August 2026
Unprompted review
Reply from Jamesfrew
Thank you Anthony, for your 5 star review!
well informed
Kept well informed from time of booking to finished job. Pleasant staff.
27 July 2026
Unprompted review
Reply from Jamesfrew
Thank you, for your 5 star review!
Frews customer service
Well trained tradesmen worked in a organised manner and gave good communication 👍
29 July 2026
Unprompted review
Reply from Jamesfrew
Thank you John, for your positive review!
Know fuss .
The man was very helpful and polite he is very good at his job,there was know fuss i was very happy with the service thank you. The booking process was excellent polite and friendly
30 July 2026
Unprompted review
Reply from Jamesfrew
Thank you Brenda, for your 5 star review!
Great service
Jordan regularly comes now first thing which is great for me had brilliant service anytime I have had a problem or for my regular boiler service thsts why I chose to staybwith them when I moved 12 years ago
30 July 2026
Unprompted review
Reply from Jamesfrew
Thank you Norma, for your 5 star review!
Excellent service
Excellent service. First appointment I was given wasn't suitable and a quick online chat got it all sorted. They also confirm the day before as a reminder. Today the engineer was prompt and efficient, whilst being thorough in his gas checks. Very happy with the service received. Thank you.
Have used this company for many years now.
30 July 2026
Unprompted review
Reply from Jamesfrew
Thank you Lynne, for your 5 star review!
Reply from Jamesfrew
Thank you Martin, for your 5 star review!
The engineer was polite and friendly…
The engineer was polite and friendly and went about his work in a professional manner while also communicating his findings to me
24 July 2026
Unprompted review
Reply from Jamesfrew
Thank you Ross, for your 5 star review!
Easy to deal with
Easy to deal with, including rearranging the appointment.
Pleasant engineer
28 July 2026
Unprompted review
Reply from Jamesfrew
Thank you Mr Lindberg, for your positive review!
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