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Jamesfrew Reviews 

574
•
TrustScore 4.5 out of 5

4.7

Heating Contractor
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Review summary

Created with AI, based on recent reviews

Considering 515 reviews, reviewers overwhelmingly had a great experience with this company, consistently emphasizing the exceptional quality of the services provided over many years. Customers frequently praise the straightforward booking process and the friendly, professional staff who consistently arrive on time and remain thoroughly respectful of private homes. Consumers appreciate receiving timely appointment reminders and helpful updates, ensuring that the entire annual maintenance experience remains completely smooth and hassle-free. Some reviewers were not happy with customer communications, noting frustrating delays during urgent repair requests, unhelpful office interactions when trying to resolve issues, and occasional difficulties getting timely support when heating systems failed unexpectedly.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting polite and efficient engineers who arrive on... See more

Staff

Consumers find staff to be positive, highlighting that engineers and office workers are consistently polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting excellent communication and friendly staff.... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications, reporting both helpful updates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to change appointment which went smoothly though not sure I would be happy speaking to AI Jamie for anything else. David the engineer who did the service was friendly and efficient even bringing... See more

Company replied

Rated 5 out of 5 stars

Had my annual gas service that’s me for another year! Great service as always ! Engineer (Jordon) was very professional and friendly explained any questions I had. He took care of the property and... See more

Company replied

Rated 5 out of 5 stars

GasSure contacted me just before my annual boiler service was due. We arranged a suitable date/time. We were reminded of our appointment again on the day before our service. The engineer text me t... See more

Company replied

Rated 5 out of 5 stars

Straight away ,very forthcoming and polite,confident in everything he was doing ,kept me updated in recent repair asking if any such problems reoccurring I said nope happy as Larry,he chuckled Down t... See more

Company replied

Company details

  1. Heating Contractor
  2. Gas Installation Service

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

574 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(574)

516 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic service from James Frew

Fantastic service from James Frew,very knowledgeable and extremely reliable.Would definitely recommend if your looking for a local company for your boiler and central heating needs.A++++

31 August 2026
Unprompted review
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Reply from Jamesfrew

Thank you Craig, for your 5 star review.

Rated 5 out of 5 stars

Delighted with annual service and…

I was delighted with annual service and repair by James Frew engineers. On 2 visits I had 3 engineers in my home. They were courteous, helpful, knowledgeable and efficient. My boiler up to standard and ready now for the winter. Thank you James Frew.

24 August 2026
Unprompted review
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Reply from Jamesfrew

Thank you Gerry, for your 5 star review.

Rated 5 out of 5 stars

Great service

The engineer was punctual, pleasant and efficient.
Staff were also very helpful before hand and rearranged visit with no issues.

27 August 2026
Unprompted review
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Reply from Jamesfrew

Thank you Janice, for your 5 star review.

Rated 5 out of 5 stars

Polite and friendly staff

Polite and friendly staff. Quick service. Helpful advice.

26 August 2026
Unprompted review
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Reply from Jamesfrew

Thank you Gill, for your 5 star review.

Rated 5 out of 5 stars

The meticulous and professional…

The meticulous and professional approach the Engineers display is a credit to the company. I have engaged JF for quite a few years and they haven't let me down.
Regards - Robert Malcolm.

26 August 2026
Unprompted review
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Reply from Jamesfrew

Thank you Robert, for your 5 star review.

Rated 5 out of 5 stars

Boiler Service

Efficient service from Gassure

25 August 2026
Unprompted review
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Reply from Jamesfrew

Thank you Craig, for your 5 star review.

Rated 5 out of 5 stars

Efficient service

Polite, pleasant engineer. Worked cleanly and efficiently on the boiler
And checked we had a current carbon monoxide sensor.

25 August 2026
Unprompted review
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Reply from Jamesfrew

Thank you Gwen, for your 5 star review.

Rated 5 out of 5 stars

Very nice

Very nice, efficient young man who completed our annual service

24 August 2026
Unprompted review
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Reply from Jamesfrew

Thank you Diane, for your 5 star review.

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