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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's payment practices, noting consistent delays and a lack of transparency regarding royalty payouts. Reviewers frequently reported issues with the response time and overall service from customer support, often receiving generic, unhelpful replies to their inquiries. The website was also a point of concern for some, with calls for modernization and improved usability. Many people also felt that the company's contact methods were ineffective, as their attempts to reach out for assistance often went unanswered or resulted in unsatisfactory responses.

What people talk about most

Payment

Users describe negative interactions with payment, citing significant delays and a lack of transparency in... See more

Response time

Customers had negative experiences with response times. Many reviewers report receiving vague, copy-paste... See more

Service

Consumers find service to be negative, expressing extreme disappointment and frustration with the company's... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report a lack of communication from the company's... See more

Website

Reviewers highlight negative aspects of the website. Many artists express frustration, with some stating they... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After 12 years of good cooperation with Jamendo.com, I regret to report that since May 2025—six months ago—the platform has failed to pay royalties owed to me, despite all payment conditions bei... See more

Rated 3 out of 5 stars

UPD (10.02.26) A month later, the situation was resolved successfully, and the royalties were paid, but this only happened after an official notification was sent to Jamendo's partners, so... See more

Rated 3 out of 5 stars

EDIT: I just received my payment and got some insight in why this could happen. This is why I adjusted my review. I'm still a bit disappointed that it took so long, but I'm still happy, that... See more

Rated 2 out of 5 stars

I've been working with Jamendo for several years and I have to say — their support team is actually quite responsive. The problem is that responsiveness means nothing when every single reply is... See more


Company details

  1. Music Publisher
  2. Hobby Store
  3. Live Music Bar
  4. Music Store

Written by the company

Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly what i looked for

Nice cervice, great music. Exactly what i looked for. Also prices are good.

25 February 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Victoria,

Thank you for this amazing feedback and for choosing Jamendo.

Enjoy the music :-)

Rated 5 out of 5 stars

I needed ISRC changes for my songs that…

I needed ISRC changes for my songs that were previously unreleased outside of Jamendo. When I joined Distrokid I got my own ISRC and Jamendo made the conversion completely painless. I just send the email with the updated codes and they had is resolved in a few days.

25 February 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi MAtt,

Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

Thank you again for your feedback, and we look forward to seeing you again!

Rated 5 out of 5 stars

Excellent support

19 February 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Renato,

Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

Thank you again for your feedback, and we look forward to seeing you again!

Rated 5 out of 5 stars

Finding the solution with payment and…

Finding the solution with payment and renewing the subscription very fast.

17 February 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Piotr,

Thank you for taking the time to leave us such a fantastic review!

We’re happy to hear that you loved doing business with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

Thank you again for your feedback, and we look forward to seeing you again!

Rated 1 out of 5 stars

Horrible Company that Never Got Back to Me About Licensing Issues

I signed up for Jamendo in February 2021 to use music on my Youtube channel. I had licensing issues with several of the songs I used from Jamendo once I uploaded them to my channel even after adding the licensing information. I contacted Jamendo support and no one ever got back to me to help with any type of situation. I had to stop using the music even though I paid to use it in my Youtube channel. What a total waste of $300. I'd give them a minus one if I could and a thumbs down.

14 February 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Morena,

Our sincere apologies you've not been able to get the support you need. Please give us a chance to put this right for you.

I'll ask our head of support to contact you directly.

Rated 5 out of 5 stars

As a longtime customer/artist of…

As a longtime customer/artist of jamendo. I have never been disappointed. When I had a problem with my last album release „Voyage to new Worlds“, they helped me quickly! Best regards. MG-Rizzello

26 January 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi,

Thanks ever so much for your kind review. We're really looking forward to introducing some new and exciting new services for artists later this year, and can't wait to share these plans with you.

Best wishes,

Theo

Rated 5 out of 5 stars

My best store!

This is my seventh year of collaboration with Jamendo as a composer. From the very beginning it was intuitively simple and easy. No hidden conditions or pitfalls. Transparent statistics of plays, downloads and licenses for my music. The rules of the company provide conditions for the growth of authors' income. The support service is always in touch and will help to solve the questions that have arisen. The company is developing and offering new opportunities for community members. Definitely Jamendo is the best store for me!

25 January 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Alexey,

Thanks ever so much for taking the time to review us. One of the things that is important to us a company is acting in a fair way towards artists, and helping them earn a living from doing what they love. We have some exciting plans for the months ahead and can't wait to share them with you in the near future....

Rated 5 out of 5 stars

Great servise

Great servise, glad to know about jamendo

20 January 2022
Unprompted review
Jamendo logo

Reply from Jamendo

I'm glad we could help Stanislav. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Almost excellent

Almost excellent. New support team with a fast feedback. It will be great to have the ability to set up Payoneer in payments settings.

19 January 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Litho. Many thanks for your kind review.

Rated 5 out of 5 stars

Great Jamendo support

I have reached Jamendo support, they successfully helped me with my question

15 January 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Thanks very much for taking the time to review our customer support team. It's much appreciated.

Rated 5 out of 5 stars

My experience with Jamendo

I think, from experience, for years that Jamendo it is a very good website for artists like me, independent and passionate about music. This website connects artists, listeners, and many other organizations from all walks of life looking for original music.

14 January 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Thanks very much for your kind review Denis. We have some exciting plans for the coming year to help independent artists distribute their music and get closer to their fans. We look forward to sharing these with all our Jamendo Artists soon...

Rated 5 out of 5 stars

Jamendo Support Team

Jamendo Support Team

Jamendo and Jamendo Support Team
are very competent, technically great and as a team
Super .
Solves and answers problems quickly
and well all inquiries.
Great praise and recognition
Many Thanks
Christian Petermann

30 December 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Christian,

Many thanks for your very kind review of our support team.

Rated 4 out of 5 stars

Hello!

Hello!
My experience in Jamendo is still too small to give a full review, but nevertheless, during this short time I have developed a very good impression of this company.
The support service works very quickly and efficiently.
Of course, there are some incomprehensible moments, but with the advancement of the study of Jamendo, I think these questions will find their solution.
And I hope that I will have a long experience of working with you.
Thank you!!!

20 December 2021
Unprompted review
Rated 4 out of 5 stars

Good Way to share our own music.

Good Way to share our own music.

Can be paid for some musical projects with LICENSING.

Little by little, tour songs can be listened all over the world (and use for some project/ radios...stream..)

It use the Creative Commons, be sure what it means in your country

17 December 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Many thanks for your kind review David.

Rated 5 out of 5 stars

Jamendo is one of my favorite platforms…

Jamendo is one of my favorite platforms to interact with. They create a fun and interactive experience for artists and listeners.
The support services are also very timely and on point.

17 December 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Hi,

Thanks very much for your very kind review.

Best wishes,

Theo

Rated 2 out of 5 stars

Instore radio support non existant

Have used there in-store radio for a few years now. It's OK but don't expect any support. I'm guessing the reviews that rave about Jemnedo are fake. I couldn't change my payment details so have had to cancel my account and set up a new one. Now it won't play on my iPad - trying to get help is hopeless. Tried phoning, tried their messenger app and sent two emails. Still no response.

10 December 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Hi John,

Our sincere apologies you've not been able to get the support you need. Please give us a chance to put this right for you.

I'll ask our head of support to contact you directly.

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