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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's payment practices, noting consistent delays and a lack of transparency regarding royalty payouts. Reviewers frequently reported issues with the response time and overall service from customer support, often receiving generic, unhelpful replies to their inquiries. The website was also a point of concern for some, with calls for modernization and improved usability. Many people also felt that the company's contact methods were ineffective, as their attempts to reach out for assistance often went unanswered or resulted in unsatisfactory responses.

What people talk about most

Payment

Users describe negative interactions with payment, citing significant delays and a lack of transparency in... See more

Response time

Customers had negative experiences with response times. Many reviewers report receiving vague, copy-paste... See more

Service

Consumers find service to be negative, expressing extreme disappointment and frustration with the company's... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report a lack of communication from the company's... See more

Website

Reviewers highlight negative aspects of the website. Many artists express frustration, with some stating they... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After 12 years of good cooperation with Jamendo.com, I regret to report that since May 2025—six months ago—the platform has failed to pay royalties owed to me, despite all payment conditions bei... See more

Rated 3 out of 5 stars

UPD (10.02.26) A month later, the situation was resolved successfully, and the royalties were paid, but this only happened after an official notification was sent to Jamendo's partners, so... See more

Rated 3 out of 5 stars

EDIT: I just received my payment and got some insight in why this could happen. This is why I adjusted my review. I'm still a bit disappointed that it took so long, but I'm still happy, that... See more

Rated 2 out of 5 stars

I've been working with Jamendo for several years and I have to say — their support team is actually quite responsive. The problem is that responsiveness means nothing when every single reply is... See more


Company details

  1. Music Publisher
  2. Hobby Store
  3. Live Music Bar
  4. Music Store

Written by the company

Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website

Very good website where I have had my music tracks for years. It's still there even though I'm not really active anymore, so I'm very happy with that! The problems I had with the website were quickly resolved when I got in touch and everything is working fine again.

23 July 2023
Unprompted review
Rated 4 out of 5 stars

Good

I feel good in the jamendo music family...
always attentive to the needs of the composer and present throughout the sector.
I would improve the web page and the ability to upload files

30 May 2023
Unprompted review
Rated 4 out of 5 stars

Great website

Great website.
It doesn't seem to do updates frequently. It looks very outdated. The minimum limit for withdrawing is too big.

29 May 2023
Unprompted review
Rated 4 out of 5 stars

Jamendo is amazing site which I love…

Jamendo is an amazing site which I love so much, it has given me so much confidence in my beat making and through their synclicensing program I have started making some from my beats, even though their percentage can still be improved. Finally their I.T crew is very swift and efficient and their quick response to emails is something I really appreciate.

27 May 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Support

The prompt attention I recently received from the Jamendo support team about a glitch in the listen/download counter was outstanding. Overall, the Jamendo site has proven to be an outstanding platform to host and provide music to the public.

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Jamendo does not pay authors

I have been a composer of music on Jamendo since 2016. Everything was great and I enjoyed working with them.
But for the last 3 months they just don't pay me money. Music is my main income and I need my hard earned money. Every week I write them emails but they respond with the pattern "we understand your dissatisfaction...please wait a little longer". They don't describe the problem or say exactly what happened.
I want clients to know that the money you pay for licenses to Jamendo doesn't go to the author of the music. Jamendo, I hope you see this and finally answer my letters not with a template, but with a clear and intelligible answer when I need to wait for my money.

22 March 2023
Unprompted review

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