jAlbum Reviews 

6,095
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the software for providing a simple, fast, and reliable way to create and publish photo albums online. Consumers really appreciate the extensive personalization options, intuitive interface, and consistent performance delivered over many years of use. Some people were dissatisfied with the experience, noting that certain skins are overly complex, buggy, and quite difficult to handle. Reviewers also mentioned encountering navigation hurdles or finding the overall program logic hard to understand when trying to make custom adjustments. Users further explained that trying to integrate these galleries into existing web pages presented unexpected challenges during setup.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, praising the software as a very accommodating tool... See more

Product

Customers had positive experiences with product, expressing great satisfaction with its ease of use and... See more

Website

Customers consistently note positive experiences with website tools, highlighting user-friendly software and... See more

Application

Users describe ambiguous interactions with app, as experiences and performance vary significantly. Reviewers... See more

Service

Consumers find service to be excellent and consistently appreciate the amazing ongoing support. People also... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've tried out a bunch of galleries of all kinds (web-based, plugins, etc.)... and I've never really found anything that truly met my needs... JAlbum is definitely different... it lets you build galle... See more

Company replied

Rated 5 out of 5 stars

When exterminating everything to do with Adobe (several apps), four years ago, I needed something to replace Adobe Lightroom's gallery-building feature. jAlbum was the perfect replacement, and has re... See more

Company replied

Rated 5 out of 5 stars

JAlbum simply works well. I've been using JAlbum since Version 10 and it is perfect for displaying online galleries and serving ZIP files of photos to my clients. It's a must-have for businesses to... See more

Company replied

Rated 5 out of 5 stars

I have been using this software for years without any problems. It is relatively easy to use and produces albums that can be easily integrated into the pages of my website. A purchase I do not regret... See more

Company replied


Company details

  1. Software Company
  2. Web Hosting Company

Written by the company

Jalbum is the most flexible way to share photo albums on the Internet. The free Jalbum software creates web albums of your digital images, and then you can publish your albums to Jalbum's free hosting alternative or any other server. Share your albums with millions of users on jalbum.net. Jalbum - Set your pictures free

jAlbum Details

Written by the company

Powerful web album software
Use the jAlbum desktop application to create professional looking online photo albums for any web site. Customize your albums to the finest detail with hundreds of album templates to choose from.
Living community site
The jalbum.net site is not just a place where you store your albums. Follow great photographers from all over the world, like and comment on other peoples' albums and get feedback on yours. Connect with Facebook or Twitter and share your albums with your friends.
Album storage
You will need to store your creations somewhere, and if you don't already have your website why not host your albums with us? We offer a robust, streamlined storage for web albums and seamless integration with our desktop application.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(6,095)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer support

Since the beginning, the support team was always quick to react and support me either tocorrect small bugs or explain new features

17 October 2025
jAlbum logo

Reply from jAlbum

Happy to hear. Thank you Jean-Marc!

Rated 5 out of 5 stars

A pleasure to deal with

A pleasure to deal with, they over-deliver which seems trade these days.

10 October 2025
jAlbum logo

Reply from jAlbum

Thank you Paul. That's heartwarming to hear.

Rated 5 out of 5 stars

Excellent - the perfect improvement when transferring from Lightroom

When exterminating everything to do with Adobe (several apps), four years ago, I needed something to replace Adobe Lightroom's gallery-building feature. jAlbum was the perfect replacement, and has remained so ever since. I also transferred to Darktable to develop RAW images. Both decisions have been absolutely right.

13 September 2025
jAlbum logo

Reply from jAlbum

Thanks for sharing how you made the move from Lightroom to jAlbum+Darktable. We're sure it helps others as well.

Rated 3 out of 5 stars

Discrepancy between the Hungarian translation of the jAlbum library and the program's English subdirectories 2.

Here is a corrected version of what I wrote earlier about my experience on 09/20/2025:
I did not receive a substantive response to my issue raised on August 21st, and I feel that they did not respond adequately to the discrepancy I complained about, namely that the Hungarian translation of jAlbum does not match the instructions I received earlier. For example, the problem caused by one part of the program is in Hungarian, while the rest (the subdirectories) are in English. Since they ignored the fundamental issue I raised, they were unable to help me solve my specific problem (I ended up trying to solve it myself).
In summary: there is a discrepancy between the Hungarian translation of jAlbum and the informative advice they gave, which I believe is because the main directory of jAlbum is in Hungarian, while the subdirectories are in English.

I stand by my original opinion in everything - especially since I have been receiving constant indoctrinating and condemning messages from the company ever since I turned to Truspilot. (What I wasn't aware of, I thought that jAlbum was asking for my opinion and evaluation.)
I think I'm best off not contacting them with any questions or requests in the future...

20 September 2025
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Reply from jAlbum

When you contacted support August 21 you wanted, and I quote "help in password-protecting my uploaded folders". Over several emails we provided instructions on how to do that and you eventually responded with a 👍, indicating that you were satisfied.

As side notes you said that the Hungarian client didn't match the English help pages, but that is of course natural when they are two different languages. All our help pages are in English. You never said that the discrepancy was your main issue, so saying that "they ignored the fundamental issue I raised" is simply not true.

If you are not satisfied with the support we give you, please tell us so directly. We are extremely patient when customers need help and can spend hours giving instructions and solving issues. We never give up until the customer has been helped. So if you haven't been helped don't respond with a 👍 to the support and then give us a bad review.

/jAlbum

Rated 5 out of 5 stars

A great product

A great product, good support (on the rare occasion I needed it) and it gets better with each release. That's why I have been using it for years!

9 September 2025
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Reply from jAlbum

Indeed :-) Thanks for your review Paul. Much appreciated!

Rated 5 out of 5 stars

Excellent help

Excellent help, after several attempts to get the slide show working on Google and Internet Explorer it now works fantastic. Well done jalbum.

7 September 2025
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Reply from jAlbum

Thanks for your review Nicholas!

Rated 5 out of 5 stars

jAlbum support was excellent

jAlbum support was excellent. I accidentally upgraded my subscription instead of renewing it. I emailed support and the problem was fully corrected and support was very fast and friendly and accurate. I have been using jAlbum for a number of years to create short term online photo albums for friends and family to view and there is nothing else like it!

29 August 2025
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Reply from jAlbum

Thanks for sharing your positive experience with us Scott!

Rated 5 out of 5 stars

very reliable service

jalbum provides outstanding services with their application and their hosting services. People are always impressed by the albums I am creating with this software. Also the hosting service is very reliable and easy to use.

19 August 2025
jAlbum logo

Reply from jAlbum

Happy that you say that. Thank you for sharing your positive experience Olaf!

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