JACOB Elektronik GmbH Reviews 

A fairly standard online store, but with exceptional customer service. (at least in Germany)

This is very grateful and useful to buy product sell the other country you are also visit this app website and feel the amazing feature the website of this app

Bad experience trying to buy from this online shop. Even if they say they sell and send ware to other countries my experience with them has been awful. They refused my VAT registered number and did not respond to other mails.
I do not know if they behave this way with german customers but if you want to buy from another EU country unfortunately I cannot recommend them

English below.
-------

meine klare Empfehlung: bitte hier nicht einkaufen!

Ich habe ein Produkt von JACOB bestellt, der Zusteller hat es nachweislich an eine falsche Adresse geliefert. Das Zustellunternehmen hat bereits nach 1 Woche den Fehler zugegeben und den Fall als Rückerstattung an JACOB weiter geleitet. Ich habe mich etliche Male bei JACOB telefonisch gemeldet, um den gezahlten Betrag zurück zu erhalten. Es sind knapp zwei Monate vergangen, mein Fall wurde nicht bearbeitet.
Erst als ich über Paypal ein Kauferschutz-Verfahren eröffnet habe, meldete sich jemand zurück. Angeblich dauert es nun noch einmal 5-7 Werktage, bis ich den gezahlten Betrag zurück bekomme.
Ich rate stark ab, bei diesem Unternehmen einzukaufen. Meiner Meinung nach macht dieses Unternehmen einen unprofessionellen, miserablen Eindruck.
----
My clear recommendation: please do not shop here!

I ordered something from JACOB and the delivery person delivered it to the wrong address. The delivery company admitted the mistake after 1 week and forwarded the case to JACOB for a refund. I contacted JACOB several times by telephone to get the amount paid back. Almost two months have passed and my case has not been processed.
Only when I opened a buyer protection procedure via Paypal did someone get back to me. Allegedly it will now take another 5-7 working days before I get the amount paid back.
I strongly advise against buying from this company. In my opinion, this company makes an unprofessional, miserable impression.

Bought a screen from jacob.de via CDON that was damaged on arrival. Took over a month before they accepted a return. Still waiting since three weeks since arrival of return of refund. No answer via support.

We’ve been loyal customers for six years. They listed two items as in stock, with fast 3–4 day delivery — so we placed an order. Shortly after, we received an email informing us that delivery would actually take two weeks. Out of loyalty, we decided to wait.

2 weeks later, still nothing. We called, only to be told that the item was no longer available. Their excuse? “We sell over 2 million items a year, we can’t check everything.” No one even bothered to contact us.

When I started raising my voice out of frustration, their support agent, C*******a, threatened to hang up on me. That’s how they treat loyal customers.

They had another similar item displayed as in stock, so I asked for a replacement. It took them another 24 hours to tell me that this item wasn’t in stock either, despite showing 36 units available! That was enough, i got really upset on the phone, and they hangued out the phone !

This company looks down on their customers, shows nothing but carelessness, and cannot be trusted. Avoid them at all costs.

On 20 January 2025, I ordered Lian Li LCD Reverse Blade Wings for EUR 164.30 (product number 100432142). On 28 January 2025, I was notified that the shipment had been damaged and returned to JACOB. I was provided with an ASP number. However, when I contacted customer support, I was informed that this number could not be assigned to a case, despite having been generated by them. Since then, I have not received any further updates or a refund. As of today (18 March 2025), no refund has been issued.

I have been trying to obtain my order invoice through customer support for over two months, but without success. I received the products, but I never received the invoice—neither by email, in the package, nor as a downloadable file on the website. I have submitted more than five requests through various channels, but I still haven’t received the invoice. Most of the time, my requests are ignored or met with generic responses.

They also reset my customer account, which erased all traces of my order. Now, my order no longer appears in my order history, and I see the message: "You have not placed an order yet."

Been two months since I raised an RMA complaint, they've now had my product for 28 days and haven't told me what they're doing. Is it being repaired somewhere? Can I get store credit or a refund?

Update, 5 months later and still no credit or refund, not even an email response.

Ordered a multipack of 200 pairs of earplugs but only received 1 pair. Does not respond to emails.

Takes forever to ship out a product. Doesn't respond to inquiries. Now i am afraid to cancel my order and not get refunded.

Ordered and paid a PC monitor, which, according to their webpage was available for immediate shipment.
Two days later they did nothing, so I've sent them a customer support request asking about the status. 3 hours later they replied that it may take up to several days just to answer me about the status of the order, because they have too much workload, so I cancelled my order and they refunded me.
Avoid them, they seem to be a total mess.

Store is canceling orders for no reason.I've pre-ordered two Iphones, pay via Paypal and they just told me is risky to sent them to me and canceled for no reason. Cannot recommend such a store.

I bought a laptop on september 25th via my visa credit card, which then leaded to jacob asking me for identity proof (my passport) and when I sent them a photo of my passport, my order got cancelled due to “too high risk” and when I mailed their customer service they just ignored me and told me they will “send my case to their special office”. Where is my money? What is that “risk”?
Then, I tried to check my jacob online account to see what happened to my order, but the password and email combination “was not found” everytime, even though I tried to reset my password and then instantly log in with the new one, it seems that they deleted my account without me knowing.
I am a student, and I needed that laptop very urgently. Jacob disappointed me.

I wanted to return a product already 8 days after receiving it, but it’s ridiculously impossible. I filled up their useless online form and sent an email with attachments, saying I want to give back the product. The only answer I got from Jacob is, that they are opening a ticket and will come back to me, of course they never did. Then I sent an angry email, nothing. Please don’t buy anything there! They use illegal methods to trick their customers.

On the 8th of July I placed an order to buy a smartphone because my current smartphone broke down, On the website it was displayed that the item was in stock and that it should arrive on the 11th of June, which seemed like a reasonable date. Today is the 15th of July and the phone isn't delivered or even dispatched since I haven't gotten a dispatch notification email, There was no information or communication on why the item isn't dispatched yet. I need the phone urgently because I use it for work and other important things but this shop didn't even offer a refund for missing the date by a long time so I can buy it from another source. Absolutely bad experience.

On May 14, I placed an order on jacob.de to mark a special occasion. I agreed with my child that I would give him the headphones he had long dreamed of if he improved his grades and did better in school. To my surprise, today is already May 18 and they still haven't sent them to me!

I am very disappointed with this attitude towards customers. The promised gift was supposed to be a major incentive for my child, and now I have to explain to him why we can't celebrate his accomplishments in a timely manner. This is unacceptable!

Please resolve this issue as soon as possible and ensure my order is shipped immediately. I was hoping for better service from jacob.de, but so far only disappointed and got 1 star for this.

BEK16331586

After ordering 600e gpu, it was shipped in 4 days and it arrived in 3 more days. Item is correct and delivery was as scheduled. All in all good experience. Also customer support answered me in 2 days for my question and was helpful so also good experience.

Difficult with them
04.04.2024 on my birthday"bought" online Fujitsu Celsius laptop for 5336.15 EUR. Payment was done using credit card with my name on it.
05.04.2024 Jacob requested to send them a copy of my passport what I did the same day.
08.04.2024 Jacob notified me that my order was cancelled due to "security" reasons.
08.04.2024 I send messages to Jacob asking to return money.
09.04.2024 Jacob replied that message is registered.
16.04.2024. No any other replies received and no money received back.
19.04.2024 Finally got my money back in full.