I initially thought that I had ordered 2 boxes of the Lily's Kitchen treats, but I found out it was only 1 box. I emailed Jacks Pet and Country in the first instance, then decided to ring to make sur... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was over the moon to find this company as its very local to me. I prefer to support local businesses. They have been obliging to drop my goods off because I am local which is amazing. Good choice of... See more
Unfortunately, the strike of royal mail and their incompetence failed both me and jack's pet and country and I didn't receive what I've ordered. However, I received great service and quick response to... See more
Whilst the product that was ordered was not what was sent, I feel I have to give a good review, as the customer service could not have been better, and it was not this company's fault that the incorre... See more
Company details
Written by the company
Jack's Pet And Country is a online pet shop is an independent pet and country shop stocking high quality pet & country accessories based in the UK, we stock a range of pet essentials from your favourite brands.
Contact info
It’s so easy and quick delivery and…
It’s so easy and quick delivery and keeps my puppy happy
27 May 2025
The items were delivered in good time…
The items were delivered in good time and just as ordered
23 April 2025
Good review despite incorrect item
Whilst the product that was ordered was not what was sent, I feel I have to give a good review, as the customer service could not have been better, and it was not this company's fault that the incorrect product was despatched (their supplier gave them the wrong details). Upon discovering that it was the wrong item, I contacted Jacks Pet and Country and explained the issue. Samantha was extremely helpful in arranging the return of the item and the refund.
2 December 2024
Reliable delivery and good product
Reliable delivery and good product. Nice to receive a free gift too!
28 October 2024
Item never arrived
7 October 2024
My dogs love these treats
My dogs love these treats. They are delivered very quickly,this is great when I am running out.
1 July 2024
Order cancelled and money refunded
Order cancelled and money refunded, without explanation
7 May 2024
Reply from Jacks Pet and Country
Hi, you would have received an email that stated the reason why you were refunded on the same day as you ordered.
In this case the item was out of stock online due to it being purchased in store.
You could have contacted us to clarify this reason before leaving a 1 star review.
Great customer service.
Had a problem with the order not arriving. Telephoned to discuss . Easy to contact and dealt with the problem right away new order arrived 2 days later . Items really good quality no issues at all .
4 April 2024
No answer
No answer to my emails! My order never arrived!
Had no problem ordering through amazon before, but the website was.
8 February 2024
Unprompted review
Reply from Jacks Pet and Country
Can you please confirm who you are and an order number. We haven’t had any emails ir orders from Xxxx. A one star review is very inappropriate considering we have had no contact or order number to work with
Two orders - two refund
Ordered a pair of light up collars for my dogs from the website. Didn’t arrive so had to chase and issued refund. Ordered a second pair of collars which I was told were in stock. Then got a refund saying wholesaler couldn’t send. It appears what is showing on their website isn’t stock they have
22 January 2024
No reply to emails, no delivery, invalid tracking
Delivery hasn't arrived, which was 2 Christmas gifts. Tracking isn't valid and no response to emails.
I know it has been a busy time, but no reply in a week and still no order. Would not use again.
19 December 2023
The product was not in stock
The product was not in stock, refund was made immediately error was noticed.
17 November 2023
Pet Food
Very good service a little expensive I think but I think I will be reordering shame it could not be a little bit cheaper
14 November 2023
Great service and fast delivery
2 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.