I had a problem with a paint colour that I bought - it wasn’t the same as one I’d bought a while ago. Jackson’s went the extra mile to help resolve the issue. I ended up getting a free replacement fr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
100% service
Great company
Great company, easy to order online, good quality products (their own brand is excellent), good prices and often have offers. Environmentally friendly packaging and good delivery times. My go to for all art supplies.
Love this sharpner!
Easy website to order from, item came in good time and good condition, well but not over packaged.
I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so beautifully! It doesn't clog and any trapped shavings are easy to remove. It works so well that I am definitely going to get a couple more!
Very helpful when I had a problem with…
Very helpful when I had a problem with the points system. Love this company, buy all my supplies from them because I know they'll send very quickly and they pack everything so well it has never arrived damaged. Highly, highly recommend.
Smooth transaction
Good timely and helpful communication. Easy item to search for online. Product is exactly as described/shown on website. Good dependable service as usual.
Great products
Great products, always well packaged and delivered quickly.
I had an enquiry about my order
I had an enquiry about my order. Dominique responded very quickly and positively.
Even though I had lost some information, she sorted out my enquiry and was very supportive.
This is great customer service and I will continue using Jacksons for my art stuff. It feels like they really care about their customers.
Your packaging is marvellous!
Your packaging is marvellous!
I think you have the best packaging in the UK.
I recently have had parcels delivered with terrible packaging and the articles were damaged. Thank you
The staff at Jaksons could not be more…
The staff at Jaksons could not be more helpful, both in-store and when dealing with head office.
I had a difficulty with placing an on…
I had a difficulty with placing an on line order. I rang jacksons and spoke to Charlotte who very quickly dealt with it. She explained what had gone wrong and set it right offering me a chance to try again or to proceed with the order. Gladly let her do it. A very easy and pleasant experience. That's what I usually use Jacksons for my art supplies......Anthony
The delivery was well packaged and…
The delivery was well packaged and arrived on time. The product was in excellent condition.
After a helpful chat on the phone i…
After a helpful chat on the phone i placed an order and it was delivered in two days. Who could ask for more.
I have used Jackson’s for my art…
I have used Jackson’s for my art supplies for a few years. Their prices are good and the choice of products is fantastic. Delivery is very quick and everything is always well packaged. I’ve never been disappointed.
Easy to use website & easy to pay.
Easy to use website & easy to pay.
Great quality products at good prices, fast shipping too.
Excellent customer service
In my experience, the customer service is excellent; they were very attentive and kept me updated on the progress of the issue (with customs), offering me help and solutions.
What’s more, when the parcel arrived, all the items were in perfect condition thanks to how well they had been packed.
Excellent prompt service
Excellent prompt service. Order beautifully wrapped and arrived in excellent condition.
Thank you !
I bought a stay-wet palette and a tube…
I bought a stay-wet palette and a tube of Winsor & Newton acrylic paint. The items arrived quickly. I found Jackson’s Art Supplies to be very efficient.
Jackson's have excellent products at…
Jackson's have excellent products at reasonable prices and their service is very very good.
Mind blowing product range
The range of products Jackson’s Art has to offer artists of all abilities is mind blowing! Their easily navigated website is a joy to use and carriage options make for timely and affordable deliveries.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








